Motor Match Chester Chester

Reviews

1. Lucy Seddon ★★★★★

   Fantastic service! I had been on the hunt for a new car since having a baby as I needed to upsize. I brought an A1 from motor match at Crewe last November and knew I’d use the garage again as the service was excellent. I found an Audi A3 at the Chester branch and enquired over email, I dealt with Max Bailey who was amazing start to finish. I explained that Chester was over an hour away from where I am and having a newborn makes it quite difficult to just do a 2+hr round trip to look at a car (incase I didn’t like it). Max Bailey explained to me that we could do it all over the phone… he spent his time to send me a full video of the interior and exterior of the car I was interested in making sure he went into all details. He managed to get all the figures right for me in terms of part ex with my A1 and I paid a deposit and he then said he’s checked and the car is all ready to go so arranged for me to drive down the next day. When I arrived Friday morning he welcomed me at the door and took me straight to see the car which was in perfect condition! We then went through all the details and I paid for the car. Max Bailey was brilliant start to finish and was very helpful even helping me get the pram from one boot to another! Really do recommend Max Bailey from Chester Motor Match.

   almost 8 months ago
2. Steve S ★★★★★

   Fantastic service received from Motor Match when part exchanging our two vehicles in for a new car . Having put an enquiry in through autotrader we received a call back straight away from Shane who was able to structure a deal which fitted our requirements . Smooth , easy handover and really pleased with our new car which has fantastic spec. Super quick and efficient service . Thanks Shane .

   almost 8 months ago
3. Wayne Gaskell ★★☆☆☆

   I recently bought a used car from Motor Match Chester and unfortunately had to trigger my Consumer Rights to return it due to multiple faults that appeared almost immediately. One of the major issues was a significant water leak, despite me specifically questioning the damp smell on the day of viewing and being told it had “never leaked.” This turned out not to be true. My biggest disappointment wasn’t just the faults, but the way the situation was handled. The manager showed no empathy, and I was made to feel like an inconvenience rather than a customer with a genuine problem. Despite several requests for a call, all communication was pushed through email and passed between different people. Some parts of the process were handled adequately, which is why this is a 2-star review. However, the lack of honesty, the poor management, and the fact that I received no genuine apology or explanation for selling a car with clear existing issues has left me extremely frustrated. The company showed no appreciation for the stress and inconvenience this caused me. Because I part-exchanged my old vehicle, I am now left without a car, making it far more difficult to view alternatives. I also had to cover the cost and time of returning the faulty car myself. Overall, a very disappointing experience that could have been handled far better with transparency, ownership, and basic customer care.

   almost 9 months ago

1. Donna Devlin ★★★★★

   Purchased a car from motor match Chester today. So happy with my purchase after searching for weeks I got a great trade in deal. Salesman was Oscar, a really professional, personable lovely young man. Not the least bit pushy, listened to everything we wanted and didn’t want. I would highly recommend Motor Match Chester and dealing with Oscar.. he is a credit to this team

   almost 9 months ago
2. Gurmare Singh ★☆☆☆☆

   Extremely Disappointed – Misleading Sales Tactics I saw a car listed by Motor Match Chester on Auto Trader and called to ask about its condition. I spoke to Shane, who assured me twice that the car was in “fantastic” condition. I even received a video that seemed to support his claims. Based on this, I paid a £500 deposit and travelled 6 hours from Glasgow to Chester by train and taxi — a trip Shane knew I was making. When I arrived, I was shocked. The car hadn’t even been cleaned — it was dirty, covered in bird droppings, and had clear cosmetic damage to the front bumper, rear tailgate, and rear door. It looked nothing like what was described. When I confronted Shane, his response was, “You don’t need to buy the car if you don’t want to.” Not exactly what you want to hear after a 12-hour round trip. I walked away from the sale, having completely lost trust in both the car and the dealership. Thankfully, the deposit and travel costs were refunded, but the time wasted and frustration caused were significant. If you’re travelling from a distance, be very cautious. My experience was hugely disappointing and could have been avoided with basic honesty. Hope the poor person that buys this car or any car from here is made aware of the damages before they are patched up !!!

   1 year ago
3. Holly Williams ★★★★★

   Absolute lovely guy James, was really caring about my situation and did everything he could to get me the best deal on swapping my car. Definitely recommend coming in to see him if you’re thinking of a change! Thank you James :) I love my new car.

   almost 3 years ago

1. Terry Robinson ★★★★★

   I came into the showroom to look at a particular vehicle and was looked after by Shane Clark. I was looked after so well I decided to purchase the car instead of looking at others in other dealerships. Fantastic buying experience and the car is excellent. Shane’s manager Julian was also great to deal with and talk to. Overall , a great experience in buying a used car , would certainly recommend them.

   almost 3 years ago
2. Kadri Rexhaj ★★★★★

   Car so far is great except some minor issues. Like LED at drivers door not working has on windscreen chip-stones. Other than that car drives good. Salesman was Ben Lee at Chester branch he is very friendly person. Will recommend definitely to all my friends and family to go and check cars there from London.

   almost 3 years ago
3. Kieron Powell ★★★★★

   A huge thank you to Shane! He went above and beyond in making sure my experience was a great one. Provided all information clearly and any questions I did have were answered really well. Sorted the majority of the paperwork before I arrived at the dealership and was a painless process from start to finish. Overall a quick and easy turnaround and I’m very appreciative of the service I received. Thank you, I won’t hesitate to return for my next car.

   almost 3 years ago

1. Natasha Cross ★★★★★

   My experience with Motor Match Chester was absolutely great from start to finish! I found the car via Auto Trader and made an enquiry, within a few hours I received a thorough walk round video of the car detailing every little bit. I am amazed at how quick the process was! I went from enquiring about the car to buying it and having it at home on my drive within about two weeks! Amanda Crosher dealt with my sale amazingly and I am so so grateful for everything! I am loving my new vehicle. Thank you all very much!

   almost 4 years ago

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