Wickes West Wickham

Reviews

1. Toby Bayliss ★★☆☆☆

   I wanted to get some paint at this store. They did not have the items I needed in stock, so I spent some time attempting to get them ordered from the counter. The young lady who tried to help me ran into a computer problem which meant she couldn't place the order for delivery. I was frustrated that there was no effort to go further than that. No offer to call me when the problem was resolved or have someone from the central team resolve the issue or contact me. I left disappointed feeling like there was no real effort to help me purchase the products I needed.

   almost 8 months ago
2. Pitch Perfect - Roof Carpentry ★☆☆☆☆

   So bad I’m considering legal action, worst service I’ve ever experienced. They’ve taken money out of my account for a door i cancelled. After multiple attempts to get my money back and have the door collected it’s still with me. 12 weeks they’ve had to sort this and nothing! Guaranteed a bot will ask me to contact them directly! Not having it!! They have my number, don’t bother replying to this review, worst company I have ever dealt with

   almost 11 months ago
3. Suzanne McAllister ★☆☆☆☆

   Be aware if you park here for more than 30 minutes, there is a £100 fine, reduced to £60 if paid within 14 days.The letter I received from G24 on 24/09/2025 states that if you appeal and lose, you would be liable for the full amount of £100. I just paid the £60 as I didn't want to risk losing the appeal. When I shopped here on 9th September my till receipt had me paying and leaving at 12.40, the G24 times had me leaving at 12.33, so I've no idea if the time I entered the car park was correct either, or whether it was a scam and altered to suit G24. I maybe stayed over 30 minutes, can't remember, as I was looking at everything for decorating, reading paint tins etc and not aware there was a limit ( I didn't read any signs). I didn't shop or go anywhere else. To say I'm not happy is an understatement. I was going to enquire about a new bathroom, but that's bound to be an over the 30 minutes chat, so I'll not bother going here now. Wickes, you need to sort this parking situation out - 30 minutes is not enough time, the fine is too much and out of proportion. All the fines won't compensate you for lack of custom because of this. My cheaper compost from you turned out not so cheap after all and to be honest is also a bad straw like quality. Next time, I'll go somewhere else with longer parking and better compost!!

   almost 11 months ago

1. James Horgan ★☆☆☆☆

   Spent over 100 shopping there, a few days later I recieve a £100 fine for going over half hour in their car park. They probably make more money off the parking fines than they do as a store after checking G24 ltds reviews which are the company who issued the fine.

   1 year ago
2. Helen Jackson ★☆☆☆☆

   If I could give 0 stars I would. I had a new bathroom fitted nearly two years ago and since then have experienced problem after problem. I have experienced three major leaks into my neighbours property though faulty workmanship from a Wickes approved installer. The problems have ranged from fitting a shower tray which was literally balanced on floor boards, incorrect pipework used to connect the toilet, to inappropriate parts being used to join pipework together. Wickes aftercare was appalling. Initially I was bounced from department to department with no one able to help and it took almost six weeks before they could find anyone to come and sort the problem. In the end I had to employ my own plumber and fight for Wickes to reimburse me for the work and to pay for the damage to my neighbour's property. The last incident they disputed that it was their fitter's shoddy workmanship that had caused the problem and I had no way of proving this outright. Yesterday the nightmare began again, with yet more pipework giving in and causing a forth leak. I am so lucky that my neighbour has been understanding throughout the whole ordeal. I made the mistake of thinking that a well known company would employ competent workmen to carry out work on their behalf. Avoid. Avoid. AVOID.

   1 year ago
3. Tom Bates ★☆☆☆☆

   Store is on the smaller size but has key items for a DIY shop. Staff are very friendly and helpful. But if you exceed the 30 minutes parking you'll get a £100 fine so I won't be visiting again.

   almost 3 years ago

1. Jack Daniels ★☆☆☆☆

   The last few deliveries have been woeful, my recent one had an item missing which is the most important item for a job, and when I got in touch via telephone to confirm the items are missing, they picked up the phone and just hanged up without even speaking. It’s a terrible service especially when I have spent close to £500 within a month of deliveries and that’s without the damaged items I have received in previous orders that I haven’t even complained about, it’s pretty unacceptable. I had no acknowledgement of the item being missing either.

   almost 3 years ago
2. Stu C. ★★★☆☆

   A fairly small but reasonably well stocked DIY store with plenty of parking. However some items take a while to be restocked and the kitchen showroom takes up far too much room.

   almost 3 years ago
3. Mark Fisher ★☆☆☆☆

   I ordered 2 incised sleepers. What was delivered was one incised sleeper and one non-incised sleeper, which was also horribly cracked and damaged (the guy who arrived with the replacements was suprised that something in such a state was delivered). So I had to stay in especially for the redelivery of a replacement (a very wide window of 6 hours which was inconvenient). For some reason they decided to send 2 replacements even though only one was wrong/damaged. Good job they did because of these 2, again one was not incised. So I suppose it was only luck that meant that I didn't have to wait a third time to get the correct items.

   almost 3 years ago

1. Steven Beszant ★☆☆☆☆

   Parking is run by an external company and limits you to 30 minutes, yes I said 30 minutes, after which it's a £100 parking charge. Just avoid this place completely, take your business elsewhere. I can't see why Wickes behaves this way as it will drive customers away and they will fold. Maybe that is their plan anyway?

   almost 5 years ago

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