📍 1-3 The Moor, Sheffield City Centre, Sheffield S1 4PH
📍 Address: 1-3 The Moor, Sheffield City Centre, Sheffield S1 4PH, United Kingdom
🌐 Website: sportsdirect.com
Nice staff, great prices, but please don't push sales by asking me if i want socks when buying trainers, 2 staff asked me, I know what you sell and what i want to buy, I have anxiety so just want to buy what I'm buying and leave, I'm sure I'm not alone in feeling like this
Nowhere near enough workers, but the ones that they have just blatantly ignore you. Was told to wait while a worker was getting out my shoes, see him walking around doing other things, anything but getting my size shoes. Waited around 15 minutes, just had to leave due to the ignorance.
I have never experienced anything like this. I went to return a coat I bought online. I’m severely dyslexic, so I asked for help. The staff told me I would have to go upstairs alone and rummage through the rails to find the coat in my size—if they even had it. I asked why they couldn’t just check on the computer to see if my size was in stock, and they said they “don’t have the means to do that.” I then asked for a credit note so I could sort it online. After giving them my receipt, which clearly showed the coat was £84.99 reduced to £46.99, they tried to issue me a credit note for only £22 — for a £46.99 coat! The whole experience was appalling. I explained that I’m dyslexic and struggle with numbers, yet the woman behind the till (brown hair) made me feel like I was doing something wrong for simply asking for help. There was a long queue, no understanding, and no proper support for people with disabilities. I will never step foot in that store again. I’ll be taking this coat back to Meadowhall instead. Such a disgrace and failure in customer service.
Poorly ran store. Visited 28/09, every time we go, there are very few staff around the shoes section upstairs, meaning we have to hunt for a staff member to get shoes to try on. Then when we’ve finally got the shoes we wanted, we also wanted to try some clothes on, but the staff were too busy arguing with each other to focus on allowing entry to the changing rooms. They were then openly criticising other staff members whilst we were going through the paying process.
On Friday 26th September, I went to Sports Direct at Moore Market to exchange a pair of sneakers my colleagues had bought me for my birthday. The shoes had only been ordered on 16th September and I brought them in still perfectly packaged, just to swap for the exact same pair in a different size. What followed was the most humiliating and upsetting experience I’ve ever had in a store. The staff member I dealt with was rude, dismissive and treated me in a way that felt blatantly racist. She refused to accept my receipt, claiming it didn’t show the amount paid even though it was clearly visible. When I politely pointed it out, she just waved me off without any real explanation. I left feeling sad and embarrassed As I was heading home, my colleagues sent me the invoice, exactly what the staff member had asked for. I returned to the store happily thinking the issue would now be resolved. But she ignored me completely and it wasn’t until another staff member called her that she reluctantly came to the front. When I showed her the invoice, she again refused to accept it without giving a proper reason. A different staff member reviewed the documents and said everything I had was valid and acceptable. Yet the original staff member kept arguing, whispering and trying to block the exchange. It felt deeply personal. I was being treated with hostility and disrespect and I couldn’t ignore the racial undertone of the entire situation. She caused a scene in front of other customers and made me feel completely humiliated for no reason. I will never shop at Sports Direct again. No customer should be treated this way especially when all they’re doing is following store policy. And to the staff member: I hope you are held accountable. You made what should have been a simple exchange into a painful and humiliating experience.
I just bought a soccer boot from Sports Direct Sheffield City Centre on 01-12-2022 and after a month I just use it Twice Then the Soccer boot broke. after that, I just go to the Store and Show the bill to the staff and was told my boot is broken. if I bring it back any chance to get a replacement or refund. The Staff said yes you just bring it back we will do it. after that I just bring it my boot and went to Sports Direct. I show them after that the. staff said this is used we can't Replace or refund. and the thing is i paid 53 pound for the boot only used twice this is the quality you providing?
Shocking! This is the first time I went to the moor sports direct! As soon as I walked in I thought wow it’s massive loads of choices went upstairs to find shoes /clothing items for my sons birthday no staff at all to help find clothing items /show sizes in the end i left the shoes and continued to pay for other items! 20 mins Waiting to pay! Rude staff / not helpful one bit. I needed to wait in the queue again because an offer wasn’t took off. Realised she never took a second security tag off thank god the security man took it off otherwise waiting again in the queue. I’ll stick to the meadowhall one from now on.
You lost sales! I asked for directions to particular items/ brands from 3 different shop assistants. Each time they waved in a vague direction. Each time I failed to find what I was looking for. It was with some frustration that I left the store. No purchases made.
Don't bother. Stood for 20 minutes in the football boot section without any worker nearby to assist. Waste of time. Decided to go and buy some socks instead. White socks covered in mud hung up. Not good enough.
Generally a nice store, has two floors with an escalator in middle which leads to the sports section, GAME, hiking and junior clothing. Ground floor has all your trainers, sport branded clothing like Nike, Adidas etc Been there several times and not had any issue.
Sports Direct is located at 1-3 The Moor, Sheffield City Centre, Sheffield S1 4PH, United Kingdom
You can find directions to Sports Direct by following this map link
Langold, Worksop S81 9QL, United Kingdom
Waterthorpe, Sheffield S20 7JJ, United Kingdom
Brampton, Barnsley S73 0UF, United Kingdom
South Normanton, Alfreton DE55 2JW, United Kingdom
Bluebell Wood Lane, Clipstone, Mansfield NG21 9GB, United Kingdom
Waterthorpe, Sheffield S20 7JJ, United Kingdom