Chelsea Bridge Apartments London, Nine Elms

Reviews

1. Felix ★☆☆☆☆

   Deeply disappointing stay. Photos were completely different to what was shown - we were shown photos of a penthouse apartment with a balcony and arrived to a much smaller ground floor apartment. Luxury is not the word I would use to describe it. I’ve stayed in Travelodges nicer than this. Also very disturbing that the poor dog at reception had a shock collar. Would not stay again.

   almost 2 years ago
2. SmallCuteCat Purring ★★★★★

   AMAZING!! Very close to Battersea Power Station, and where I (a fellow train-watcher) was placed; a nice view of the railway!! Such a lovely family trip out, and I got WiFi! Beds were lovely, kitchen looked fab, 10/10, definitely staying here again!! Also- had to say I did NOT have high hopes when I first saw the building, but I checked in and really enjoyed it!! Much nicer than people say it is!!

   almost 2 years ago
3. Lee Abbey ★★★☆☆

   We paid £215 for 1 night in a 'superior apartment '. We had a sitting/dining/kitchen room, bedroom, and bathroom. Space wise, it was good. The other good point was a comfortable bed. But the whole apartment had a budget DIYer feel about it, dodgy tiling, silicone, very squeaky floorboards, etc. Windows don't shut fully, catches are part broken, window in bathroom had only 1 catch (other broken/missing) which means the sounds of the busy road outside are very loud, all through the night.

   almost 2 years ago

1. Maan Qutub ★☆☆☆☆

   Title: Used to be good. WARNING: Never book directly with this property, otherwise no one can grant you the level of quality and service promised on the website. Poor maintenance: Stayed for 17 nights earlier this month in suite 1. AC was not working in any of the rooms during my stay. Kept receiving false promises about fixing it with no results. Poor cleanliness: Towels provided are covered in bleach stains, long overdue to be replaced. The apartment is full of dust. Poor management: Tried to contact the property management a few times in person, and sent several emails to complain about the AC problem. Never received a reply until today. No courtesy: Never received a compensation or an apology for the situation I faced during my stay. Used to stay in this apartment since 2016/ at least 7 times. My latest visit in August 2023 was a complete disappointment and I would never go back.

   almost 2 years ago
2. Phil Wilson ★★★☆☆

   Good location. However, the apartment was in dire need of work and updating (as was the communal corridor). Holes in the ceilings. One sofa for four people. The bathroom was terrible. Most of the floor tiles were cracked/ broken, and frankly dangerous. Mould around the bath and shower. The towel rail had an illegal switched socket.

   almost 3 years ago
3. F Malagón ★★★★★

   Amazing stay! Very well located, near to the train station and the underground. There's a supermarket just across the road. We (6 adults and a toddler) stayed in a suite and it was a very good experience. The apartment was big and comfortable, with two bedrooms (one of them had an en-suite bathroom), equipped kitchen, dining table, living room, TV, a bathroom with a tub and big closets. I would definitely come back.

   almost 3 years ago

1. Ashton ★☆☆☆☆

   If you have any chance of being a little late for your arrival and can't get in touch with Chelsea Bridge (such as being on a delayed plane), do not book here! They have a small window of 5 hours (3-8pm) for you to arrive. I came earlier in the day expecting at least someone to be there - locked gates, no access to reception, no one answering calls. I called during their working hours with no response, and returned again not long after 8pm after a long days work filming. They had an out-of-hours phone number - displayed on a sign that said it's for "further assistance", so not an emergency line - for Chelsea Bridge to get back in touch with you asap. I called and messaged this number repeatedly, and I could even see they were online reading messages on WhatsApp. They did not bother to respond that evening, they didn't the morning after, and didn't even reply during working hours that next day. When I eventually got through to them around 15 hours later, they said they would investigate why someone working there did not assist in any way. Chelsea Bridge admitted they were in the wrong on this over the phone and yet still did not offer a refund, partial refund or just any kind of compensation. The sad part is that I'm sure some of the rooms are fine, and I would have likely stayed again. Unfortunately they have lost business, and need to raise their performance to the standards of a normal apartment/hotel business. I wish them the best in this and hope to see them change their ways.

   almost 3 years ago
2. Awantika Dubey ★★★★☆

   Great to see people at reception and helping us out. very cooperating staff.Good view, nice apartment, but thin walls can hear easily neighbours. But overall very good service and facilities.

   almost 3 years ago
3. Caitlin Mobsby ★☆☆☆☆

   TERRIBLE. TERRIBLE. TERRIBLE. The apartments do not match the photos - major renovations taking place without any warning prior to booking. Further to this the washing machine didn’t work neither did any of the air conditioners. Half way through our stay we got back in the late afternoon to find out there was no water or electricity to the whole building and was not going to be turned on for two days. Forcing us to find other accommodation working half an hour of businesses closing down. They were neither apologetic or helpful, the owner didn’t even bother to make his way to the establishment to resolve the issues for all the apartments trying to find solutions. Absolutely shocking. Don’t waste your time or money.

   almost 3 years ago

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