Staff always helpful, even when just returning unwanted stuff. Solihull branch new beauty section looks nice and modern. The JL upstairs cafe has nicer cakes than the downstairs bistro style cafe.
Today I purchased a Sisley limited-edition perfume ( sisley section) from the John Lewis store in Solihull. A staff member named Karen was exceptionally patient and helpful while assisting me with using a Clear Up gift card. She truly went above and beyond to support me. Her kindness and professionalism were greatly appreciated. Thank you.
Visited today to have a bra fitting. Age 25, I felt nervous and embarrassed by not knowing my size. Grace was absolutely amazing. She made me feel at ease, was very supportive of my feelings towards different styles of bra and didn’t pressure me to purchase anything that wasn’t right for me / that I didn’t want. She listened to my concerns over tightness and explained sister sizes, meaning I was able to adjust to my comfort but still have a bra that fits. She is welcoming, friendly, bubbly and so good at her job. She was my own hype woman and made me feel so good. She’s a credit to the store and I now feel super comfortable and confident getting a bra fitted.
Place for choice has gone down hill and become more expensive than going to the brands standalone stores. Children’s department seems only to cater to either 3+ boys and girls of all ages. Disorganised as well. The restaurant is disgustingly dirty, tables full of dirty pots and dishes. The cups and teapots and highly stained with tannin. We had to ask twice for a cleaner cup and even then you can still see the discolouration. This is easily cleaned if JL had the right SOP’s . Service in the restaurant is extreme slow and disfunctional on the coffee and cake bar. Only 2 customers waiting in front, but still took over 10mins to be served. For £3.95 Hot Chocolate I would have hoped it tasted of chocolate rather than chocolate hinted milk.
This was my first visit to a John Lewis store, having previously bought items from them online. I was very impressed at how many different departments and items there were. We had only popped in to spend away some time before our lunch reservation, but we ended up returning after lunch to continue. Best place I've seen for perfume testers, better than any airport. We are currently in the process of planning a major redecoration of our reception rooms at home, and saw many items we will be back for, or inspired by. Staff were also very helpful when called upon.
Not even worth 1 star. Customer Service is appalling. Been waiting a phone call since Sunday. No phone call but an email. No excuse because its Christmas.Your Staff need more training. Ordered an item in Store on the Monday. Arranged for collection on the Saturday. Not arrived in Store. Was sent on a wild goose chase in store. Over 2 hours on the phone trying to sort. Ahh well John Lewis there are plenty of other shops for me to spend my money!!
Good and bad in the same visit. Bad - went to buy a vacuum that was supposedly in stock, expensive, top of the range one from Shark. It wasn't in stock, tried to buy the display and basically given the bums rush. Shrug of the shoulders, couldn't care less attitude. Good - on the way in we saw a lovely Christmas runner along one of their Christmas displays. We went looking for the runner and couldn't find one. Then we saw another under the coffee makers - we asked the lady if she knew where we could buy one from as we had looked everywhere - she checked and said there were two in store (the 2 we had seen) She then said if you can help me move the coffee makers I can sell you this one. Just £11 - won't make of break John Lewis's profit's - but what a good sales lady I'm sure if there was a Mr John Lewis he would have been so happy with this lady and promoted her, the other Vacuum lady he would of fired.
We recently ordered with this company for the first time and was so delighted that our order arrived very quickly and the whole process was quick, easy and went very smoothly . Upon receiving our purchase we was very pleased at the quality and look forward to placing orders again in the near future. Thank you john Lewis for making our 1st online experience so enjoyable and hassle free.
Went to buy a bed and was assisted by someone very helpful and knowledgeable. Headed to the restaurant to have a think before buying...what a contrast! Most of the chairs are absolutely dreadful, ergonomically very poor, and with customers noticeably hunting about for the very few comfortable ones. When you do get settled into a backache-inducing chair you find that the milk for the tea is provided in a butter dish because they have no jugs! Went ahead and bought the bed but shall avoid the store in the future.
John Lewis & Partners is located at Touchwood Shopping Centre, Homer Rd, Solihull B91 3RA, UK
You can contact John Lewis & Partners at +44 121 704 1121
You can find directions to John Lewis & Partners by following this map link