Liverpool (Huyton) PDSA Pet Hospital Veterinary Care in Liverpool, Huyton

Reviews

1. Stephanie Bruce ★★★★★

   We had to sadly attend on a Sunday morning emergency with our boy Kolo. He was very unwell, but PDSA and the vet and veterinary nurse were just amazing. We had to put kolo to sleep, but they were so kind and considerate and everything I had always dreaded happening never happened. It was so peaceful and kind and humane, I will appreciate that vet forever. Thank you

   almost 7 months ago
2. Sharon Kwantreng ★☆☆☆☆

   I am writing this review through complete devastation after the way our dog Nala was treated under the care of PDSA Huyton. What we went through was beyond disappointing — it was traumatic — and in my opinion, no animal should ever have to suffer the way she did. 1. No Parvo Snap Test, No Feeding Tube, No Urgency My dog hadn’t eaten for 14 days. When we first went to PDSA Huyton — on day 4 of her not eating — we expected urgency, thorough checks, and proper guidance. Instead, we were told nothing about a parvo snap test, even though parvo is a life-threatening disease and should be ruled out immediately. On top of that, they said “we don’t do feeding tubes.” Fine — but why were we not at least informed that feeding tubes even exist as an option elsewhere? Why were we not told about the risks of starvation or what steps could be taken? We felt completely left in the dark while our dog was getting weaker by the day. 2. Sent on a Pointless Journey to Ellesmere Port On what ended up being Nala’s last night, PDSA Huyton sent us to Ellesmere Port for further care. Ellesmere Port then told us they needed Nala’s history from PDSA — but PDSA claimed they “didn’t have their number.” So we drove half an hour, stressed, desperate, and emotionally drained, only to be turned away at the door. This wasn’t just inconvenient — it was cruel. We were passed around with no communication, no preparation, and no responsibility taken. 3. The Outcome We Can Never Undo Our dog died of starvation. We trusted professionals to help her. Instead, we feel like she was failed, brushed off, and left to deteriorate. In my personal experience, PDSA Huyton did not show the care, urgency, or basic communication that any animal deserves, especially one who is seriously unwell. What happened to our dog should never happen to anyone else’s pet. I will never take any animal there again, and based on what we went through, I cannot recommend PDSA Huyton to anyone. They let our dog down in the worst possible way — and we are left heartbroken because of it.

   almost 7 months ago
3. Jennifer Buckley ★★★★★

   Last hugs with our boy. The staff were so amazing. Cannot thank them enough. Their knowledge, experience, care and kindness were second to none. Thank you for looking after us all during our visit with you

   almost 7 months ago

1. Melissa Makin ★☆☆☆☆

   Still cannot get over how awful our dog was treated when in their "care". Went to them with our french bulldog who had hurt her back around 7pm in the evening. We were under the impression that she would be looked after and scanned etc. We paid the requested lump sum of money. We were unable to leave a blanket as it might get lost etc so assumed she would be warm enough. Got a call early hours asking to collect her by 7am the next day as there was no change. We collected her and she looked like another dog and was paralysed. She was full of faeces and wee. The muzzle they put on her in the evening was still on her poor little face and it was definitely on her all night as her face was RED RAW. She was shaking and physically cold to the touch. We asked what she needed operation wise and was told that the operation needed would be around 15 thousand and the success rate was less than 10%. We were advised to take her to our local vets. Surely this advise could have been given to us sooner instead of leaving our poor dog to suffer overnight. I won't post images of how our dog was left in their "care" as we still find this upsetting to this day. We then had to pay a large sump of money and have her put to sleep which was the kindest thing to do and should have been done sooner. Then comes the really nice touching part... we received a sympathy card for our loss a short time later with a letter saying we owed them £2 something!!!!

   almost 8 months ago
2. A Collins ★★★★☆

   My cat went missing for days, he luckily managed to come home but seemed off. Managed to get an appointment quickly where he was looked over & temperature taken. We were sent away with antibiotics & anti inflammatory medication. He perked up after one or two days on medications and started eating and using litter tray and seemed okay in himself. Then today the worst thing I’ve ever experienced happened, our cat started having a fit. We live a short drive away so whilst getting him there I was having to give him cpr. Once we arrived i asked for help and found in an emergency case like this the receptionist staff could have been quicker to get him urgently seen as every second matters in a situation like this. Instead of asking me all the questions I think personally my cat should have been taken from my arms and dealt with before having to give in my information and asking me for payment whilst I’m covered in my dying cats sick/ wee & poo. Unfortunately my cat died in my arms in the reception. The vets were absolutely understanding and so lovely and tried their best to get him back. They let me say goodbye and told me there was no rush. All I was told was could have just had underlying heart issues or maybe a head injury. Returning home without my beloved pet has crushed me and my kids and I can’t help thinking the outcome may have been a lot different if there was a sense of real urgency in a case like this not questions and wanting payment and when we first got him to the vets after being missing 2 days earlier maybe more in depth tests should have been offered. Scans and blood tests to see if there was anything we were missing before we brought him home and started his medication. He suffered in his final moments and that will haunt us forever and we will have to live with the what ifs and wonder if the outcome maybe different if this and that were done but if I can share our experience maybe it will stop it happening to someone else. Please act quickly and please push for more in-depth test as he didn’t deserve to die having multiple seizures in my arms. Thank you to all the vets and staff who tried to save our boy

   almost 9 months ago
3. Catherine Lennox ★★☆☆☆

   Just don't think they helped much save my loving dog Harry, who I miss so much. I do understand that it's charity based, and they do the best they can. My dog suffered all weekend because if this.

   almost 3 years ago

1. mike carty ★★★★★

   Never a place you want to take your pet but the emergency vets here were amazing. We got seen to and diagnosed really quickly and the vets and nurses were all sooo attentive to my dogs needs. Thank you to all that helped us out, I just hope that it'll be a long long time (if ever) you see us again!!!

   almost 3 years ago
2. Phoebe Vosilius ★★★★★

   Amazing practice. The staff are very caring and compassionate. I would personally like to give a shout out to the vet Antonio who took care of my baby girl as she crossed the rainbow bridge. Thank you so much

   almost 3 years ago
3. david fairclough ★★★★★

   Took my daughter with one of her dogs. WIting time was a bit on the long side, hopefully the treatment she's been given works. The cost in comparison to taking a pet to a local vet is well worth the wait. Thanks for the vets help.

   almost 3 years ago

1. Lucie Darch ★★★★★

   Being disabled my son takes my dog , and I can't fault them in an emergency twice Jimi has been ill and they saved his life , he was very poorly

   almost 3 years ago

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