Wirral Vets

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Reviews

1. PUBLIC SECTOR JOBSWORTHS ★☆☆☆☆

   Completely unprofessional, rude, and disorganised. I was contacted and booked in for an appointment, but after a 35-minute wait, I was told the booking was incorrect and that they couldn’t help my dog. When I questioned this, I was met with: “You’re wasting my time, do you want to find another vets?” and then blamed for the situation. To make matters worse, when I told the vet I believed my dog was seriously unwell and potentially dying, she said she could examine her but would charge a consultation fee. At that point I walked out — a shocking example of putting money above the welfare of a seriously ill animal. Their staff also mishandled medication guidance: I had reported reducing my dog’s Vetoryl dose due to side effects, but the receptionist did not transfer me to a qualified vet, and the vet blamed me for following her advice incorrectly. This practice is disorganised, unfeeling, and a complete waste of time. Avoid at all costs. The best thing is, both calls made with this practice were recorded, and clearly show the practice at fault over the booking. UPDATE, as you can see they have replied with apparent concern, this is in contrast to the email I received, here is that email: A satisfactory professional relationship between a client and their veterinary surgeon must be founded based on mutual trust and confidence. It is clear that there is no longer such a basis to our relationship. We will no longer be providing veterinary care to your pet I can see your pets history has been sent to another vets therefore we are terminating veterinary care with immediate effect Regards Wirral vets: Make of that what you will. If they were that concerned they have my number, they could have called me.

   almost 2 months ago
2. Dr. Michael Obrowski, MD ★★★★★

   Brought my dog, a long-haired chihuahua, in to be checked as she severely injured a fox and I wanted to make sure she wouldn’t catch a disease from the fox! Dr. Murray-Keane checked her thoroughly and assured me my dog was safe! Thank you for outstanding service.

   almost 4 months ago
3. Carol Mitchell ★★★★★

   The staff and the vet were absolutely amazing. The vet was very informative. Told me on the new project inform me of any additional costs. I have one very nervous dog and one very stressed out Dog and she was calm and reassuring with them and with myself. She explained everything to me every step of the way so I could come and reassure my two dogs Recommend

   almost 5 months ago

1. Shelley Harris ★★★★★

   The building itself is well maintained, accessible ramp as well as steps to the entrance. Clean and seating area for waiting. The staff are all very pleasent and helpful, the vet we saw was great and explained everything to us very well, including thr expected price of treatment options.

   almost 6 months ago
2. Maryanne Morrow ★★★★★

   Took my friends dog to visit this vet as was referred by RSPCA. The vet we seen was amazing very clear and explained everything so clear . She had so much time for this nervous dog. And she has so much patience and was so kind to my friend as she petrified of any outcome for her dog. I did recommend this vet to ask my family and friends . Thanks from patches owner

   almost 10 months ago
3. Amy Tolomeo ★★★★★

   I've been using the Upton branch for around 6 months, and I've just been so impressed. I always feel that the service is very professional, the place is super clean, and the advice / information I've been given has been accurate and of benefit. Blood test results are super fast. You just really get the sense here that all the staff really care about what they do. Honestly not a bad word to say about this practice.

   almost 3 years ago

1. Gemma Buckingham ★★★★★

   Lovely vets and very friendly staff. Gave a thorough examination and clear explanation. My cat was very at ease throughout and thoroughly enjoyed exploring and walking across the computer keyboard. Will definitely take him back should the need arise.

   almost 3 years ago
2. Chloe Barnes ★★★★★

   My gorgeous boy got sent to this vets Friday night missing and hurt, I finally found out where he was and the girls there looked after him amazingly allowed me to pick him up and we was reunited with our Milo! We even re registered him here! What an amazing vets thank you so much we appreciate all of your kindness! Means the world to us ❤️

   almost 3 years ago

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