Not arrived yet and worried sick . No replies to calls emails or oltobthere inline form . Very poor customer service
Dirty, small.caravans are so close together you can hear people talking in other vans. Shop closed too early. Stop serving food too early. If you don’t want to go in the car then there is very little to do here. We are going home early.
We stayed at their resort in cheddar. I’m not sure how they class themselves as a 5star resort. Very tired and dated caravans NOT lodges, mould in quite a lot of places, our toilet STANK of stale wee, kitchen utensils need a complete overhaul, we had a premier with 2 en-suites, the shower in one was literally a child’s shower. Walls were thin, beds uncomfy ( standard with holiday lodges lol ) cleaning was horrendous, I generally picked the best photo I had as I didn’t want to be too graphic, for someone with great views the windows were horrible ( picture attached ) we arrived in dark, lodges are NOT marked / lit up numbers so good luck with that. We had 2 families but only 1 parking space at most lodges. Also had a 4x4 going up their roads is not for the faint hearted. It’s tight to turn. Pool was pretty basic, just to mess about in for families. Whilst we were eating our food ( video attached) , the restaurant had a power cut, no one came to inform us what was going on or anything, we had to keep asking. No apology, power tripped out tills, so night was cut short, back to the lodge, power tripped WiFi. Still waiting for the park to reach out ….. Best part was hot tub. Nice and spacious, although caravans are close to each other so you can hear and see others. Next door had their hot tub party going on, we had no choice but to ask for requests for music. A weekend getaway is the max you need here, 5 days would be way too long. If you’re looking for a getaway £699 is way too much. I would have expected the price to be about £299 with what we encountered and a 3star rating hotel. YOU GUYS NEED TO REINVEST.
Recently went on a weekend break with a hot tub with friends. To say we were disappointed is an understatement. What we thought would be a great weekend away, as previous years (not at this place) wasn’t! You can’t help bad weather but when we arrived in the dark we couldn’t find our lodge as all signs were covered over in snow. The hot tub wasn’t working properly and not reaching temperature so we couldn’t use it all weekend. The dishwasher was on a slant so you couldn’t close the door! After our complaint they offered a £200 refund because this is the difference between a lodge without a hot tub! Point is we booked a hot tub! That’s what weekend we wanted and still want! What rubbish customer service! Will Never use again!
Stayed at wareham forest lodge and it was perfect. The staff are so friendly and helpful. Reception and check in was efficient, there is a small shop too with all the essentials. Our accommodation was so lovely with everything we could need. Hot tub was awesome and found it easy to access as it was sunken into the deck. The site is so quiet and just lovely. Very close to local pubs and walks and a short trip away from many great places to visit. I would highly recommend.
We have just returned from Wareham Forest Retreat we were very impressed at the standard of the lodge, very home from home and well equipped. Very friendly staff and we will certainly return 1 day.
Fantastic site, going again in October, it was that good. Clean, helpful and cheerful staff who actually wanted to be there, everything about it was top class indeed.
Stayed for a week in Tilford Woods Lodge retreat, booked a cabin with hot tub for my anniversary. It was broken from the day we got there and after being mislead through the week that the tub would be fixed, at the end of the stay it was still the same...beware that if you do book with them it's quite possible that your stay will be a disappointment as ours was due to them being unable to fix the tub after a manager admitted to us that he broke the part :( Now trying to get part of our money back, so far we have nothing...
First time in a lodge like this and was very impressed. Very clean and comfortable with the added bonus of all the home comforts. Very spacious too. Friendly helpful staff on site. Even a little shop. Perfect! Had a lovely week. Would certainly book again.
Hello stayed at Canterbury Lodge Reach Retreat in January my Partner and 2 small Dogs also my neighbour and his mate had another Lodge .Nice rest for us We loved it nice rest we went into Canterbury. Whistable. Dover. We are hoping to visit again soon x
Darwin Escapes is located at Dee house, St David's Park, Ewloe, Deeside CH5 3XF, UK
You can contact Darwin Escapes at +44 800 717707
You can find directions to Darwin Escapes by following this map link