H&M

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Reviews

1. Izabela ★★☆☆☆

   Poor customer service. Staff at the till were laughing at customers because of the language barrier. Just do your job instead of asking so many unnecessary questions! Other staff standing in the middle of shop chatting... They give you digital receipts only to get your email for marketing purpose.

   almost 8 months ago
2. Mr David Jones ★☆☆☆☆

   Terrible customer service on Tuesday 18/3/25 at 15:38 from the male sales assistant. I have two items to return which he refused to take them out the brown H&M paper bag, that’s fine no big deal, I had the Apple Pay for the return items and he looked at the receipt and said the Apple Pay card on my phone ended in four different numbers from the paper receipt and he needed the card which ended in the same numbers. I explained the card was correct and it was used to buy the items he refused so I left. I checked with The bank and found out the receipt last four digits on a card is actually the Apple Pay number not the card number so the items he refused should have been returned at the first visit. I then drove back another 30 min and got served from a different member of staff who done the return with no issues and I said the card was correct and the four number on the paper receipt were the Apple Pay and she managed to deal with ease. Think H and M need to brief this staff member to understand the process on a return and how receipts work and not to waste customers time who had to return twice.

   1 year ago
3. D E ★☆☆☆☆

   Rude old lady member of staff , over charged me and then refused to give me the difference they had over charged by , telling me I had to get a refund to my card that takes upto 5 days and pay for the leggins again . Snatched my receipt off me and refused to give it back when I wasn't happy with her service. Rude . Made something really simple so aukward and massively embarrassed herself Infront of the rest of the que , people were shocked at her attitude

   1 year ago

1. Gabriella Pacitti ★★★★★

   There was a really lovely young girl called Lea working at the cash desk when I went to drop of my recycling garments bags who helped me through the whole process and explained everything to me. I had gone back to the store as a previous colleague had scanned my app without asking if I was an H and M member or not, as non members don’t receive the recycling voucher rewards. She corrected this for me and was super kind and understanding and it made my day :) not the biggest fan of how H and M treat their workers and how some staff can be, but she was definitely a credit to the store!

   almost 2 years ago
2. Erin Nuttall-Halliwell ★★★★★

   Had a lovely experience today. Was struggling to find a dress and Ava was alone on tills and still offered to go out of her way to find it. I told her it was alright and not to worry as I'd try find it online so she wasn't pulled away from what she needed to do. I didn't manage to find it online as was only available in store so decided I'd just leave it. When I walked up to the tills with the rest of my items, she told me she'd also noticed it was only available online and so she would go find it for me and she went out of her way to find the dress and I managed to leave the store with what I'd gone in for. An absolute gem of an employee, was made to feel so welcome and she was just so kind and wonderful to me. Couldn't be more happy with her customer service.

   almost 2 years ago
3. Leigh ★★★★☆

   Went in for a few baby bits and bobs, vests mostly. A bit pricey but lovely quality, super soft.

   almost 3 years ago

1. vee watson ★☆☆☆☆

   Shocking Management Customer Service.. "Will NOT be back".. We had planned to do full holiday shop for our extended family.. We travelled an hour to get there as we no longer have H&M in our home town. We asked to try on some clothing and were told the fitting rooms were closed. We explained we had travelled some way and could not come back with any purchases due to the time & distance.. It was suggested we might like to find a "quiet corner"of the store to try on what we desired.. Really ! ! ?

   almost 3 years ago
2. T Olivier ★★☆☆☆

   Went into the store to buy my kids (3 and 5) some clothes - after finally choosing some items I went to try them on as children's clothes sizes vary from sore to store. Walking to the change room there were two staff having a big chat about the upcoming weekend - eventually having got their attention I was told it’s closed - no further assistance was given - now I don’t work in retail …. But if I did I’d perhaps take my customer service a little more seriously

   almost 3 years ago
3. Ali Sinclair ★★★★☆

   Love H&M! It has something for everyone even though it appears to be for the young. Great quality, sizes are better than they used to be and the staff are unfailingly nice.

   almost 4 years ago

1. Tobi ★★★★★

   I love H&M! Picked up £25 trousers, get to the counter to find out they are actually only £12!

   almost 4 years ago

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