Stags Head Restaurant in Dumbarton

Reviews

1. Davie McNeill ★☆☆☆☆

   Told bartender half pint lager and lime didn’t give me lime and wen I ask for some gave me miniscule amount I told him I asked originally he said I was lying then wen I asked for more aske for 30p miserable pub and staff won’t be back, Sean dunno spelling can realise The customer is ALWAYS RIGHT! Being a head chef and chef of 34yrs probably older than him I KNOW!Rant over

   almost 9 months ago
2. Craig N ★★☆☆☆

   Was in Saturday 22nd November, Dumbarton playing at home, international rugby on the telly as well as football, seriously understaffed as the wait for service made me go elsewhere unfortunately

   almost 9 months ago
3. Joe Mitchell ★★☆☆☆

   I like the fish and chips when they get it right but it seems that only happens 50% of the time. Fed up buying food here as a result.

   almost 9 months ago

1. James McLeod ★☆☆☆☆

   This place has gone dramatically downhill since the new manager took over. I’ve given it more than one chance, and each visit has made the issues clearer: the problem is not the venue, not the staff — it’s the manager. On my first visit under the new management, I stood at the bar for around 20 minutes completely ignored while the manager was busy putting up shelves, making eye contact but not even acknowledging customers waiting to be served. I should have taken that as a sign. When I returned more recently, the experience was worse. Prices have gone up again, including now charging for soda water, which used to be free. But the pricing isn’t even the biggest concern — it’s the sales tactics. The manager aggressively pushes shots on customers, even after they’ve declined, and more worryingly, I personally witnessed (and experienced) attempts to serve doubles without asking or informing the customer. This is not “suggestive selling.” This is sneaky, irresponsible, and unsafe. My wife was charged almost £10 more for a round because she was given doubles she didn’t order — and only realised when we compared receipts. I then noticed the same behaviour targeted towards customers who were clearly already intoxicated. I have spent 30+ years working in hospitality. I know exactly what I’m looking at. This is not standard practice — it is completely unacceptable. I attempted to raise these concerns directly with the business. I received no response. No apology. No acknowledgement. Nothing. That, in itself, speaks volumes. I have now taken the matter to the licensing board for formal review, because this goes beyond “bad service.” This is a customer safety issue. This used to be a pub we genuinely cared about and supported for years. We were happy when it reopened. But with the current management in place, we will not be returning — and I’d strongly recommend others pay close attention to what they’re being served and charged for. A pub can recover from high prices or slow service. It cannot recover from a manager who sees customers as opportunities, not people.

   almost 9 months ago
2. Allan Shreenan ★★★★★

   No food great pool table friendly staff and customers great for night out sometimes karokie some live bands and quizzes handy for train station.

   almost 11 months ago
3. lee wares ★☆☆☆☆

   Not a good time felt unwelcome I'm the pub by staff nest time am in the area I will not be thare

   almost 3 years ago

1. Erin D'Alessandro ★★★★★

   This was honestly one of the best places I have been. The bartender Diane (Aunt Diane) was the absolute best and the patrons were so friendly! Just loved it!!

   almost 4 years ago
2. Graeme McCallum ★★★★★

   Excellent night in the Stags on Saturday there. Went in for a retirement party to find a qiuz night and raffle were on the go and was a great set up. Diane and her staff as always extremely accommodating and helpful! Brilliant!

   almost 4 years ago
3. Louise Bertie ★★★★★

   What a surprise I got when I visited the stagshead a nice little pub plenty of choice for drinks. They have a pool table which is popular a good juke box I would recommend this pub such a welcoming visit bar staff are friendly and interact with the customers which isn’t usual in pubs these days I will return

   almost 4 years ago

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