I just received a parking fine for over staying max staying is 2 hours I was there 32 minutes over I was in the shop and spent over £300 it’s a joke everyone be careful I will not spend another penny with sports Direct hope they go bankrupt
Wow what a difference with the regular SpoetDirect shops. This is organised, very spacious, friendly staff, incredible selection of sportsware. And like other stores they are dirt cheap most of the time. I might normally walk into a SpoetDirect with "anxiety/frustration/anger" but this store is totally different.
I went there and wanted to buy the same shoes as I buy every year. I went to the sketchers section, I pick up the one I know and started to looking for someone to help me to just bring me the box. I walk around nobody to be seen. I came back to the door to the security, they told me will send someone and I went back to the sketchers section. I waited and waited, one guy came, but was serving other customer, fare enough. When he came back he started serving other customer and ignored me, I told him excuse me, I just need those shoes and he said I'm serving another customer, which was after me anyway. And is not like I'm trying different shoes and sizes I knew the exact shoes and the size, I just wanted the box with the shoes, then go to the cashier, pay and go! But noo! After while I left, because was ridiculous and On the way out I told the security I can't wait any more and I give up, but I don't think that they seem to care as well! I won't go back there and I don't think that they care about it as well, plenty of customers right?
Queue of10 customers waiting to pay and only 1 cashier with a large amount of staff in the store. Seemed like a huge effort to get 1 other cashier to support the line cashier. Very poor customer service even from the 5 staff members sat next to the tills having a meeting!
Staff is unnecessary rude. I went to buy a pair of shoes and I tried some on and needed a bigger size. 1 size up were to big I asked for half and staff said they don’t do halves even though it says they have available. I asked her to check and she got fully annoyed with me, she said I should wear heel pads instead. So I gave up on this pair. I tried another model and I needed different size than displayed. She started literally shouting at me that is no point she will bring me a bigger size up as they are all the same. Is like who’s the rudest person, apply for a job in sports direct lakeside
Worst experience ever. Better to choose the Decathlon 100 metres away or anything else where no flegmatics, no hidden charges waiting for you. The assistants pass from one to other until you find someone really knows the section you need so it took a long time to finish. Parking cost was £100 even if we spent hundreds in the store. There are signs but are small, tuck away between the parknig cars, no sign at the entrance. It's a clear shiny rip off. They should do better job then no need to gather money this way... When complained, the store manager played the busiest person in the world who don't have time for the customers. Now it's clear, what else can we expect from the assistants... How they dare to ask for this unconscionable extra for parking from their (EX)customers at all?! Outrageous. Keep out...
if you spend £169 on Hugo Boss shoes you will get a better with £20 Shoes, my mistake I bought shoes for my friend's wedding but the wedding date changed due to lockdown and never worn shoes in 28 days to try and replace them if any problems. After a few months, I start to wear and noticed shoe color and fabric went off due to I worn shoes on a rainy day. I requested to replace sports direct and the staff was so rude to me and refused to replace me due to over 28 days. Even if it's over 28 days £169 shoes not going off in few times worn such cheap quality. It's a joke when you spend £169 on shoes and you will get quality like £20 for shoes. It's fake shots sold my sports direct, Hugo Boss never compromises with quality. Very bad experiences. I'm going to say bye to sports direct.
Compared to the monstrosities of all other Sports Direct stores I've ever been to, this one is genuinely nice inside. It's modern, bright and spacious - the exact opposite of their normal stores. I have however docked it a star because a member of staff asked me to not take any photos (I uploaded some anyway).
This store is fantastic. The staff are friendly and knowledgeable and pay attention. Possibly the best place to get trainers and sports clothes for miles around. My wife had insoles made there with a new machine that can measure the problems with your feet and then you can try them with new trainers. Good parking and a new store with high end products. It's been a while but if Sports Direct do more stores like this then the high street might be on the up. Well done guys you scored high with this one.
Sports Direct is located at Unit 12, The Junction, Thurrock shopping Park, Weston Ave, West Thurrock, Grays RM20 3LP, UK
You can contact Sports Direct at +44 343 777 1738
You can find directions to Sports Direct by following this map link
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