Asda Bearsden Superstore Glasgow, Bearsden

Reviews

1. Ognian N ★★☆☆☆

   Another supermarket where I used to shop regularly, but that I now visit only if I have no other choice. All because of their policy of forcing customers to use self-service tills in the evening. If you're buying a lot of items (and I usually do), self-service tills are a nightmare. Having Asda staff wearing "Here to help" shirts (the irony!) watch me struggle for half an hour trying to scan and bag all my items is not an experience that I want to repeat. What kind of business strategy is this, to drive away your best customers? Suit yourself, Asda...

   almost 9 months ago
2. caffreys1979 ★☆☆☆☆

   The security guy literally stares at customers and when you ask him a question he mumbles in a miserable tone and doesn't give you a satisfactory answer. Not sure if it's a "workin in a supermarket thing" but hey a little respect and courtesy costs nothing and if you are not enjoying the job go home or find a new job.

   almost 9 months ago
3. Ellie Smith ★★★★★

   Stuart, a young man who helped me at the self service checkouts a good few wks ago, was the most helpful and friendly young man I have ever came across in Asda Bearsden. He is a credit to the Asda staff and their brilliant customer service

   almost 11 months ago

1. Mary Glassford ★☆☆☆☆

   Very poor service at the cafe. The fact that the place was empty at lunch time on a Saturday should have been a warning. The assistant was less than helpful and quite rude. The selection was very limited. If you didn’t like cheese you had nothing. When asked if there was anything else, we were told that was all they had . We just left and I would not advise anyone to waste their time going.

   1 year ago
2. Marco ★☆☆☆☆

   On the 21st of July, I initially visited this ASDA store and purchased a pack of hotdogs, only to discover at home that they had expired by over a week. I sent feedback to ASDA on the same day, but clearly, they did not care to fix the problem. When I returned to the store a week later (28th), I found the same expired products still on the shelves. Additionally, I noticed a freezer covered with cardboard, and the ice-cream boxes inside seemed to be starting to defrost. This is unacceptable. I have frequently encountered issues with incorrect pricing, especially with multi-buy offers. The overall management of this store is poor and has led to a complete loss of trust in ASDA for me. I will not be returning and strongly advise others to be cautious.

   almost 2 years ago
3. Perry Mason ★★★★★

   RELIABLY GOOD PETROL PRICES. During these fairly crazy recent times I found some solace in Asda's petrol pricing. It seemed to match or beat most of the competition, most of the time. Their petrol station is opened fairly long hours, spacious and the pumps straight-forward to use. There's also a reasonably priced car wash too. Their slogan of 'Save money. Live better' rings true in this regard. Well done Asda.

   almost 3 years ago

1. parmjit gabrie ★☆☆☆☆

   Great store, well stocked but the worst customer service experience we had as we shopped on 22 Dec @21:39 (OP:001288 on my receipts) As we reached the checkout the lady at the till seemed to be in such a rush, me and my daughter were struggling to pack up the speed she was flunging the food items at us, when I said that you are going very fast her answer was that there's a queue behind, but there were only two customers behind us with few items in baskets. Anyway when it came to pay my husband gave her our Asda points card and before he takes out our light blue card she has already printed the receipt and said too late we can't use our light blue card but after some argument that you're not giving us a chance to get the card out she very angryly and reluctantly let us use the card as if she was doing us a favour. Another point we wanted to pay for the clothes and Christmas tree separately, that we did, but she told us that we can use light blue card only once, which isn't true. I think staff specially that lady needs training on customer service. Her body language and gestures were appalling as it was our fault not to keep up with her super speed. We spend our hard earned money in your store not for our food items to be flung like charity. Asda bearsden never again. My local wee shop provides better customer service. Further to your query about the description of the the lady she looked in her 50s, blonde hair she was Caucasian and the person on the next till who asked my husband if he's ok was younger girl maybe in her 20s who had her hair tied in a bun Caucasian again. I have already provided the OP number in my review.

   almost 3 years ago
2. Linda ★☆☆☆☆

   I recently encountered a shocking customer service experience within the Glasgow (Bearsden) store. I was approached when entering the store to be informed of the new Asda App. During my shopping trip I decided to set up the App. When leaving the store I asked a question about the App. Unfortunately I experienced horrific customer service from a member of staff who was without a doubt unprofessional. I left the store in s state of shock but when I arrived home I decided to telephone the store manager. When I had the opportunity to speak to the store manager, he informed me that he would look into the matter and get back to me. After two day, I decided to call him back as he had not contacted me. He apologised but the content of the conversation done nothing but encourage me to escalate the complaint to the CEO by email. I received no response from the CEO, therefore telephoned the Head Office Customer Service Team. I contacted the customer service team on six occasions and on every occasion but the last call, the telephone line was disconnected. On the sixth call, I informed the member of staff that the line was constantly disconnecting and that I wished to speak to a member of management staff. I was shocked when she transferred me back to a member of staff at the store. The member of staff at the store informed me that she would have the store manager call me back, which did not happen. All in all, I think that Asda’s new logo should be ‘We provide absolutely no customer service’

   almost 3 years ago
3. Allan McGinness ★★★★☆

   Bigger than average Asda store on two levels with clothing on first floor. Extensive non food section on ground floor. Large car park with Asda petrol outlook on site. Car washing station and recycling point also.

   almost 4 years ago

1. Ian McIntyre ★★★★☆

   Nice big store which has pretty much everything. Great meat selection from the mcghees stall near the deli aisle. Good clothing selection too. Only problem with the location is at peak times leaving can be a nightmare as the traffic lights cause a hell of a bottle neck in the traffic. Be prepared to sit for a while.

   more 9 years ago

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