ScS - Sofas, Flooring & Furniture Glasgow

Reviews

1. veronica Kerr ★☆☆☆☆

   Beware please dont buy from here check trustpilot and head office reviews im reporting to fca My sofa has not been delivered on specified date 6 others complaints same day on trustpilot Company is all automated voicemail outdated no reply refused twice upon calling the fort to speak with a manager It's a scam apparently they use cheap couriers who can't even assemble sofas straight from a sales rep in stores mouth after contacting cb I left a voicemail cancelling my order as I now have no sofa and they breached the contract

   almost 7 months ago
2. Margo Shielfs ★☆☆☆☆

   Ordered a suite in July. All sounded good by the sales team. Got confirmation about Delivery got rid of my old suite. Delivery was scheduled for Oct 31. Waited all Day. Never came. Got email saying Delivery failed. Visted store on Sunday. Got told manager would contact us . On Monday after his oom meeting. Phoned everywhere no further on. Shocking customer service.

   almost 8 months ago
3. Kirsty ★☆☆☆☆

   Do not part with your hard earned money here. We purchased a leather couch for over £2,600 on finance. First attempted delivery was a disaster - guys turned up around 5pm and dropped our couch several times on the street before not even attempting to get it through our door. Numerous visits to the scs store later we were provided a further delivery date weeks later which was cancelled on the day. Attitudes of the staff were absolutely appalling, particularly Sandra who stated if our couch was damaged it would be our ‘saving grace’. Despicable attitude towards people who work hard for their money and have chosen to spend it in scs, particularly as their service was shocking. After stating we would like to cancel our order as we were outwith the 12 week policy window, we were told it would be delivered in parts the next week and built in our home at no extra cost. Delivery guys scuffed our wall and acknowledged that the leather was burst on one of the corners. We were told to raise it with store team. Returned yet again to speak with Brian the manager who stated that scs would build us a brand new couch. Due to the issues we had experienced and stress this was causing throughout my pregnancy, we told Brian we weren’t willing to put ourselves through this process again. He stated we would receive compensation and contacted head office to commence this process. Months later, several more visits to the store, several hours waiting in customer service telephone queues, several emails back and forth and a technician visit later and we are still no further forward. Scs are trying to sweep the issues under the rug (pardon the pun) and palm us off saying the tear is now remedied - which is besides the point. Our customer rights have been infringed by scs who don’t want to take accountability for selling damaged goods and lying to their customers time and time again. Quick enough to take your money in the first instance, but not interested once it’s clear that their end of the bargain hasn’t been upheld. We are still waiting on receiving a leather care package which has been paid for - over £100. Not to mention that the couch is the most uncomfortable couch I’ve ever had the misfortune of owning. All to the tune of £2,600+, god knows how much fuel wasted returning to the store, hours wasted, hair pulled out. Wish we had taken the time to consider the hundreds of negative reviews on social media etc. of the unfortunate folk who have also been swindled by this company prior to parting with our cash. Please, do yourselves a favour, go elsewhere for your furniture.

   1 year ago

1. Brett McCann ★☆☆☆☆

   This place is filled with people that will lie to you in order to get you to place an order. Brian, Sandra, the other people we dealt with are all full of nonsense and will lie to you in order to get you out the door with your money. Order took 3 months to arrive, when it finally does they make no effort to carefully deliver your sofa. Ours was dropped 3 times on the way to our door then the boys didn’t even try getting it through the doorway. Then SCS tried to charge us £180 to redeliver with people that could actually get the job done. It’s laughable how truly dreadful their customer service is and their attitudes in this company. We also paid for a care package that didn’t come, so that’s extra money blown for nothing. The whole time Brian’s telling us “If there’s a single mark on the sofa, don’t worry, we’ll either give you your money back or replace the whole sofa” which again, is another lie. The sofa was damaged on delivery (and then one of our walls were damaged also) and there’s been no money back or replacement sofa. What hurts the most is the truly shocking fact of how uncomfortable and poor quality the sofa is. It’s creaky, it’s not soft, you can’t relax or lay down on it because it feels like lying on bits of wood. THOUSANDS OF POUNDS WASTED.

   1 year ago
2. Rachel Mackay ★★☆☆☆

   Great service in store by Michael and the new store manager however the delivery and customer service team are absolutely shocking. Ordered a new sofa back in February and advised it’ll be end of May delivery but may come early. It had arrived earlier than expected and I received notification a week before that the sofa would be delivered on the 8th of May and payment must be paid 7 days prior. It is now the 10th of May and I am heavily pregnant with no sofa in my living room for the last 4 days. I was advised the night before (7th) and morning of, it would be delivered between 16:10 and 16:35 which later changed to 16:45 to 17:45. I was notified at 17:20, my sofa will not be delivered due to lack of time and will be delivered tomorrow (9th). I assumed it would be a priority delivery and the drivers would be catching up on failed deliveries - No. I had received no notification and I phoned 14 times to get no answer. I eventually tried the Glasgow fort store number which I would like to praise the new manager who was extremely helpful and very apologetic. Had he not chased this up for me, I would have sat around the house all day waiting for no delivery again. Unfortunately I was told they have drivers off sick and my sofa will now be delivered the following day and someone will be in touch to confirm time. It is now the following morning and no one has been in touch with a time frame therefore I have no confidence my sofa will be delivered today. This is extremely poor service given you pay £119 for delivery and I can’t say 4 days without a sofa in my living room whilst 8.5 months pregnant has been the most comfortable. Going forward, it may be worth sticking with original delivery dates to prevent your drivers falling behind and keeping the customer informed to avoid disappointment and lack of confidence in the service provided.

   1 year ago
3. veronica Little ★☆☆☆☆

   Awful salesman at flooring department I explained I liked a silver 13.99 a square foot carpet well he was not having it that's just a cheap one he states these are better I said no that's the colour I like I wanted large living dining room and large hallway done I asked if I booked an appointment can they bring the sample he said no and just walked away really ? Is my money not good enough at a lower price s?disgusting

   almost 3 years ago

1. Khalda M ★★★★★

   Our house is nearly complete. Thanks to SCS The sofas are a delight, very comfy and love the cushions

   almost 3 years ago
2. Andrzej Brzymowski ★☆☆☆☆

   Terrible customer service. After 3 months of waiting the product delivered without stand. Very unprofessional customer support. Finally when stand has been delivered is broken. Now egain we have to wait another week to our enquiry be resolved, and we cant use our furniture. Avoid this company!

   almost 4 years ago
3. Karthick M ★★★★★

   This is a great place for sofas. Michael was very friendly and patient in answering all the questions we had. He explained the various options. So patient! We went from not knowing what to choose to finally being able to select a sofa for a space constrained living room in under 2 hours. Amazing! Will definitely recommend to friends and family!

   almost 4 years ago

1. Lorna Troy ★★★★★

   Highly recommended to visit this store. Derek the gordey fella sales assistant was amazing serving and the knowledge. We only wanted to look and check out what we fancied in the huge range of beautiful Sofias. Came home so happy we got our dream Sofia plus a luxury carpet for our forever home.

   almost 4 years ago

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