Ordered boots over a week ago that lied on the phone saying been sent out rang back today to be told there gonna try send out today but guess what not been done again so will be getting money back and never buying from again stay away
What disappointing service from this brand. I ordered some boots as a Christmas present. Rather than taking 3-7 business days to be delivered they took 11 and it was therefore too late for me to gift to the person I was travelling to see. Because they had a statement saying there may be delays they won't cover the cost of return postage. If they had taken the full 7 days I'd understand but 11 is double that. On top of this I received no order confirmation so had to call them about it and then when I emailed regarding the return I had no response for 2 weeks so had to call again. All in all really poor customer service and not a retailer I'd buy from again. To not see all the errors and offer free return postage as a gesture of goodwill is just poor form in my opinion. Rather than buying direct I should have bought them on Amazon where they were the same price and you get free return postage.
Had two pairs of Gatscombe boots , both had the same fault ( sole coming away from shoe ). Very poor customer service , rude & abrupt when I eventually got hold of them. Ignoring emails , messages online she phone message too. . Refusing to provide a solution , repair , refund or exchange even though boots only used 15/20 weeks out of the year to walk my dog and reported just within warranty . Boots obviously poorly made . Don’t buy . Worth spending more for a better more reputable boot. Very disappointed . Waste of money
Love these boots, Cabotswood Amberley, first pair lasted about 3 years, on my second pair. Use them most days for walking my dog. When needed in the future will definitely get another pair. I do order up a size.
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