Nice to visit and check products. Some products not physically available to view in store as they sold online only. Disabled parking with wheelchair access
Excellent customer service today. We came to collect an online order and were greeted at the door by 2 members of staff keen to help!
Absolutely terrible! Went to pick up a brand new fridge freezer. They wheeled it out not in original packaging and bubble wrap. I was told it was a customer return. So obviously it wasn't brand new like I paid for! Asked them to remove bubble wrap. Huge dent and scratch down the side of it. Refused to offer any discount.. and the manager of the store was soo rude and poor at his job.. complete lack of customer experience. Needs sacking or re-training. I spent over £3,000 with currys that day. I cancelled the whole lot and took my business elsewhere. Absolutely do not recommend.
An exemplary customer experience for myself and my partner today when purchasing a TV and pair of headphones, we were served by George R and Curtis H in store and also attended by the managers, they displayed a warm and welcoming attitude and we were served and sorted within 4 minutes, the TV was ex-display so we were told 10-20 minutes for the reset and wrapping to which we had a quick walk to another shop and when we returned it was ready for pickup, with extra bubble wrap and tape to make sure it was water repellent for the rainy day it was outside. George was quick and efficient with both sales and Curtis even offered to carry it across the car park for us. We were offered the additional services but equally informed on manufacturers policy too to ensure we were happy with the level of cover we had on the items, a knew everything we would need to know before walking out. True icons for the business. Thanks to the managers to ensuring a smooth visit too and welcoming us to the store.
APPALLING! I placed an order for a sound bar Sunday 19th for next-day delivery (paid extra) Monday 20th March. I didn’t receive any order confirmation as this would be emailed. I also purchased a care plan. Monday came and no contact from Currys. I went into my local branch to see if they could help, but my order didn’t exist. I rang Currys and they said I had to wait 24 hours for the order to get on the system (next day is obviously a con!), so I had to ring back. My Dad went into the store where I ordered the sound bar and nobody in there could help, apparently, there was a ‘glitch’ in the system so I had to wait (even though they had one in stock!). I’ve been ringing all week and NOBODY can help. They have £1k of my money and I’m paying for a care plan (did receive email) with no product! Nobody can tell me when my order will arrive, I ‘just have to wait’! Clearly, if the order is not processed, no order number is issued and no order is processed! Its never going to happen! How is this acceptable? There is nobody to complain to, a PO box number at best! 7 days and I’m still no further! I had to use Currys as I had a voucher as they couldn’t repair my old system
What's not to love about the local Currys store in Trowbridge. Nothing says "family day-out" like a browse around B&M, followed by a swift lunch in the McDonalds and then a browse for some amazing technology in the Currys store. You will often find friendly staff, a bustling atmosphere, and plenty of knowledgeable people to help you make the right purchase decision. Whether you're looking for a TV, laptop, or a new mobile phone, these guys are always happy to help. The only minor criticisms of course would be that occasionally the pricing on certain less-trafficked items can be out of date or wrong. The common perpetrators of this are SD Cards, miscellaneous accessories, and small-ticket items dotted around. Aside from this though, the store is clean, someone is always around to help, and of course Jonathan is something of a local legend, celebrating nearly 40 years of service, friendly and welcoming!
Went to buy a hard drive for my streamer. Got pounced on as soon as I walked in and twice more while I was browsing. If I need help, I'll ask for it. Found what I wanted and all else was fine. Please Curry's, at least let your prospective customers have a look around before your sales people pounce. I really don't need asking three times in three minutes if I'm ok.
Wanted to say a big thank you to Nick. I came in with my Mum to purchase some items for her new home. Nick was lovely, a genuine guy. Had a sense of humour & it really was a breath of fresh air to have happy customer service. He is an asset to the company & deserves to know that you made our day with being so lovely.
Went in to buy a Smart QLED TV - we were helped by two members of staff who were excellent - very informative, put up with our endless questions and helped us make the right decision. Great customer service!
Currys is located at Unit 6, Spitfire Retail Park, Trowbridge BA14 0AZ, UK
You can find directions to Currys by following this map link