Good customer service a colleague (Ali) who from the same country as me helped me locate an item earlier today as I need rasor and nappy I did not understand language fluently English so I speak him in my language and he helping me. Thank you.
Phoned the pharmacy to ask if they stocked any burn gel. I spoke with someone who identified themselves as the pharmacist on shift that day. Fair enough there was a bit of a language barrier at the beginning of the call, and I had to elaborate on what I was looking for. Once we established what I was looking for the person on the phone confirmed Boots Ocean Terminal don't stock burn gel or anything similar - and all that could be offered was wound ointment and dressings. I then went into the store after going to Holland and Barrett instead, to find the bottles of burn gel in the first aid section and there were a number of bottles on the shelf. Bearing in mind staff may not always be fully trained on every area of the shop floor and plenty of agency staff rotate in the pharmacy - however if someone is in an emergency double check with someone who is trained to answer those questions. Or don't have temp staff answer the pharmacy line - because during operating hours there should always be boots personal who is responsible for the safe operation of the pharmacy. If you work in a clinical environment and identify yourself as such one should be able to trust your duty of care especially when it comes to minor alignments.
A wonderful pharmacy with an expanded range of products.
Too small a shop for what boots It needs a much bigger shop I am sure they can take up one of the Many empty ones around the centre
Staff are very friendly and very helpful. The best Boots I have been. Only Boots store I go, and will go constantly.
The shop is very tidy and clean. All labels are perfectly readable. Customer advisors are kind and helpful. Incredible but true they still have flu vaccine available. Hopefully Ocean Terminal shopping centre will be back to normal soon cause at the moment there are too many closed shops.
Boots is located at 98 Ocean Dr, Leith, Edinburgh EH6 6JJ, UK
You can contact Boots at +44 131 554 6834
You can find directions to Boots by following this map link