Bark n Fly Dog Day Care and Boarding Kennels Park in Kirkliston

Reviews

1. Sophie Hollingsworth ★☆☆☆☆

   Unfortunately, my dog was involved in an ‘incident’ while in their care. I spoke with bark n fly on the phone at 12pm 7th of March while at work and was told that a dog had ran over to mine and had bitten him on the ear (“nipped”) and there were some marks left underneath his front shoulder. We were told that he did not need picked up early and was fine after the incident as he was acting like himself. I was told it was up to owners if they wanted to opt for stitches on the ear or let it heal itself but to possibly get some antibiotics from the vet to avoid infection. I had booked my dog into the vet just to be sure. I was told the dogs had been separated and that the other owner would be told about the incident. I was also told that it would’ve been my dog that would get moved groups in future as he had been placed with the larger dogs. When I arrived to collect my dog, he came limping down the steps and I initially was looking for the cut on his ear when I noticed there was a major cut on his leg. After seeing my dog close up I could tell he would need stitches at the top of his leg and there would definitely be no ‘owner choice’ in regards to his wound. The worker told me he had been asleep for the last 2 hours which is very out of character for my young beagle and he has never done that while at day care before. I told the worker that he clearly needs stitches and they looked at his wound and addressed my dog and asked him if he had been “licking it while I wasn’t watching”. No amount of licking could have caused the open wound on his arm, I had no response to this and picked him up to go to the vets. I could see that my dog had been bitten multiple times and this was not a result of playing. I had to lift my dog to the car as he refused to walk any further and I left in tears. After taking my dog to the vet, they could see that he would need stitches and booked him in for the following morning. He had to be injected with antibiotics and painkillers, wound cleaned and given a cone to stop him making the cut worse. My insurance covered the £550 vet bills but I paid £160 excess for his injuries. In his procedure he had to get 3 different lots of stitches. After seeking a dog walker, they also had a look at the injuries and described it as he had clearly been mauled by the other dog. I was not told that the other dog who had done this would no longer be allowed to attend the daycare and I also feel upset that their owner will not know the extent of the incident and will not hear the final outcome. I had no confirmation about what had been said to the other owner. I wish that I had known the extent of his injury and I would have collected him straight away and taken him to the vet rather than him being hurt and left for 4 hours. Since then, Bark N Fly told me that they would pay me back the excess amount of £160 which took 2 months to receive back. I am only posting my experience now as although I stopped using their services I feel that other dogs owners should know about my dogs experience using Bark N Fly.

   1 year ago
2. Rosie Leslie ★★★★★

   My pup Daisy loves the day care facilities at Bark n Fly. The pickup/drop off service is really handy. Daisy recently stayed for just under a week in the boarding services and had a great time, I appreciated the pictures of her playing and living her best life! Will definitely keep using Bark n Fly and highly recommend

   almost 2 years ago
3. Randa McRobbie ★☆☆☆☆

   This place is the most disgusting stinking place I have ever seen in my life!!! I went to check it out for my 2 dogs for only day care and I wouldn’t leave them there for 1 minute! I couldn’t even stand inside more than few minutes. Poor dogs were barking so much and all stuck inside 1 filthy place barking and so so unhappy! Who owns this place has definitely no heart to think this is ok!!!! Terrible place for any animal to stay in. I felt crying looking at the dogs there. Keep your pets away from this place and I am going to reach to RSPCA for help!

   almost 3 years ago

1. Kevin McCabe ★★★★★

   This is the first time we have used kennels for our two dogs Winnie and Mylo, Dawn and her team were great and helped us get everything organised for their stay. Winnie is a typical outgoing wee white fluff ball but Mylo is quite a nervous dog but they were so good and caring with him and the genuine affection shown by Abby and the other staff helped him relax, come out of his shell and enjoy his stay. We will definitely use them again. Thanks Kevin & Lynne

   almost 3 years ago
2. Chris Walters ★★★★★

   We've used Bark n Fly's services several times now and have been impressed each time. The gentleman that does the pick up is always kind and patient, and when we went to the place in person the staff were also helpful. We thought the facilities were impressive, too. Our dog (pictured in our local park) is very nervous of people but Bark n Fly assured us she'd be okay and have been most professional. I would absolutely recommend them if you need your dog cared for.

   almost 4 years ago
3. Adriana Valdez ★☆☆☆☆

   20 min waiting for someone at reception and nothing. Looks like I will lose my appointment at 10am due to not being able to leave my dogs for care. If you leave your dog here make sure you have enough, more than enough time. Looks like a nice place but no one at the front. Edited review - Don’t know how to reply to the “lies” I called - someone said would be there soon (disregarding the las two, dialled by mistake) so yes, there are calls. Be aware that someone answered so this is not a lie - perhaps you don’t know the call is registered on the callers phone. I was there at 9:22 with one of my dogs outside - took the picture because I knew this would be contested. So, yes, I did follow the instructions given in the door and yet nothing. Again, looks like a nice place but give yourself plenty, plenty of time and maybe someone will be at the reception.

   more 6 years ago

1. A ValCo ★☆☆☆☆

   20 min waiting for someone at reception and nothing. Looks like I will lose my appointment at 10am due to not being able to leave my dogs for care. If you leave your dog here make sure you have enough, more than enough time. Looks like a nice place but no one at the front. Edited review - Don’t know how to reply to the “lies” I called - someone said would be there soon (disregarding the las two, dialled by mistake) so yes, there are calls. Be aware that someone answered so this is not a lie - perhaps you don’t know the call is registered on the callers phone. I was there at 9:22 with one of my dogs outside - took the picture because I knew this would be contested. So, yes, I did follow the instructions given in the door and yet nothing. Again, looks like a nice place but give yourself plenty, plenty of time and maybe someone will be at the reception.

   more 6 years ago

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