Massive store. Has everything you could ever want and need. Lots of smaller stores within this store. Can always find what I'm looking for. Staff have always been helpful and friendly. Lots of parking - there is a car park with a time limit specifically for Tesco customers and a huge car park for the retail park just across the road with easy access and unlimited parking time. Never had a bad experience here.
Сашенька Герасимова★☆☆☆☆
My recent visit to this Tesco store was extremely unpleasant. Outside near the entrance, I personally recorded a video showing rats running over the shopping baskets. This situation is absolutely unacceptable for a store of this level.
Such a violation of sanitary standards raises serious concerns about customer safety and product hygiene. I really hope the management takes immediate action, because after what I saw, I have no desire to return to this store.
Alla R★☆☆☆☆
Dear Tesco Customer Service,
I am furious and shocked by the appalling way my Tesco.com order number 8301-8713-117 has been handled. I received confirmation that my groceries would be delivered to my home between 9 PM and 10 PM on 5th November. My bank notified me that Tesco had taken payment for the groceries and delivery. Yet, no one bothered to inform me that my order would not be delivered today.
Yet, no one contacted me or informed me that my order would not be delivered. I only found out when I called your customer service at 10:30 PM.
To discover at 10:40 PM—after the promised delivery window had ended—that my order would not be delivered due to a "driver shortage" is simply unacceptable. How on earth can Tesco expect any trust when you promise a delivery and then completely fail to notify your customers? This is disgusting and a blatant disregard for customers’ time and needs.
I am completely unhappy with this level of service. I ordered these groceries specifically because tomorrow is my birthday. Instead of celebrating, I am left without food. Going out to buy groceries at night is impossible—I don’t have a car, public transport doesn’t run at this time, and I certainly won’t make it to the store before it closes.
I have a full working day tomorrow starting at 8 AM, and now I am faced with a nightmare that could have been avoided—being left without groceries due to Tesco’s negligence. You have ruined my entire day tomorrow, causing me enormous stress and inconvenience. I am very unhappy.
This level of incompetence is not just frustrating—it is disrespectful and humiliating for a loyal customer.
I demand Tesco takes full responsibility for this catastrophic failure. Your service has caused me great inconvenience and stress on what should have been a joyful occasion.
I expect you to seriously review how you manage your deliveries and communicate with customers, as this is absolutely unacceptable.
Ben Vaughan★★☆☆☆
Visited just before 5pm to get some travel money. Booth had an opening hours sign stating that the booth is open until 6pm. There is another ridiculous sign next to it showing a picture of a clock showing what time the booth opens. Nobody was there so I waited a few minutes. Someone working at the till nearby stated that it was shut. When I said well the opening hours are stated as being 10am 6pm they were patronising and said look at the clock.
Guess it would be way too difficult to train Tesco staff in doing more than one job in the shop as it must take a genius to process lottery tickets.
R M Carter (PaleWhiteGamer)★☆☆☆☆
Just recieved a £40 fine - considerably less than some here - regarding parking more than the tiny 1 hour allowance given after 8pm. This is on top of a 3-figure shop we did at Tesco, having newly moved into the nearby area. An amazing welcome!
Others have stated that the car park experiences a multitude of anti-social driving behaviour; much of which we experienced whilst we parked-up, so this rule doesn't appear to be doing anything to help with the problem it's allegedly solving.
Never ever shopping here ever again whilst these obscene and greedy rules are in place.
Screenshot of the times and durations taken from Google Maps so others don't get scammed if you _have_ to shop here.
Angie G★☆☆☆☆
A shamble of a checkout service.
I was in a que at the checkout no.22 today, with all my shopping on the belt some £90's worth. The customer infront of me presented some vouchers to purchase some electrical goods. The vouchers didn't scan, despite several attempts, still not scanning, a supervisor turns up a few mins later, then another staff turned up, some 15-20mins later, still no joy. By now it's gone 25mins. And another staff turns up, by now it's the 4th, I heard they were giggling and saying its been re-set so just have to wait. The checkout young girl was giggling and chatting with the customer but not at any point, did she turn to me to apologies for the wait , explain the issue or offer to serve me at another checkout. Neither did any of the other 4 staff who were there to resolve the issue. 30mins gone, I've lost my patience coz I had to be home to see to my sick child! I reloaded my trolly and went to self- checkout. OMG- I'm lost for word by now, the scanner stop scanning every 2 items and kept beeping for assistance for some 10-12 times!!!! What a shamble of a service Tesco.
M★☆☆☆☆
What I don't like about this store (Spytty) is the amount of time you have to wait for assistance in the evening on self checkout.
The problem isn't the amount of staff, the problem is they are normally huddled together talking and not paying attention.
Katherine Jones★☆☆☆☆
Wow. What an absolute shambles. Made the mistake of using the self service checkout (always a mistake) but the face to face service had terribly long queues, that in itself an obvious problem. Began scanning, never great when the first item requires a call for assistance. This was required FOR EVERY SUBSEQUENT ITEM. At first the store "assistant" assumed I was incapable of using the self checkout. After the farce of calling her over repeatedly she then stayed to scan the items herself and experienced the same issue. When I suggested the checkout should be temporarily shut down as it was clearly defective, she said she already knew about the problem but was told to keep it open. That seemed preposterous so I asked to speak to a manager as at this point my stress levels were peaking. The manager came over and was of no use whatsoever. When we shared our frustration instead of acknowledging it, as clearly an apology was too much to hope for, she became very defensive and said she wasn't aware there was a problem. A ridiculous exchange then followed where the employee told her manager she has reported it repeatedly since 10am (it's now 1pm), had rebooted it to no avail and Dave had told her to leave it on. The manager again denied being aware. I suggested not being aware of an issue as checkout manager was in itself a problem and perhaps they should examine the communication in their team or even better empower the staff member to make the decision to close an aisle known to be experiencing issues. Will certainly be put off using this joke of a store in the future. Tesco, do better, put on more tills, service your equipment, empower your staff and invest in training for your managers. Annette, you let yourself and your store down today.
Lewis Hale★★★★★
We had a really positive experience here the other day, we were able to park easily and get up to the big Tesco floor with ease. We stopped for food in the cafe as it was around lunchtime. We were greeted by a lovely staff member who was smiling and just looked happy in general! I ordered a vegetarian option (halloumi burger) which was amazing and the whole meal for 3 of us only came to £20. We completed a shop and everything we needed was in stock too which is always a bonus!
Tyrone King★★★★★
Very nice Tesco.Well stocked and has multiple different shops inside and integrated around it.
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FAQs
What is the address of Tesco Extra?
Tesco Extra is located at Spytty Rd, Newport NP19 4TX, UK
What is the phone number of Tesco Extra?
You can contact Tesco Extra at +44 345 671 9395
How can I get to Tesco Extra?
You can find directions to Tesco Extra by following this map link
