Bath Rugby Shop

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Reviews

1. Matthew Davey ★★★★★

   I love the shop good t shirts

   almost 3 months ago
2. Michael Stanley ★☆☆☆☆

   Highly disappointed with this business. I ordered a treble winners hoodie and was told, at least 4 different times by 3 different people and chat bot, that the shipping date had changed as the item was not out for shipping even though the manage pre-order part of there website told me it was ready for shipping. This was all while I had been in hospital twice. When speaking to members of staff I was told give us more time please wait, I live in Tunbridge Wells I could’ve walked to Bath quicker than them being able to send it

   almost 6 months ago
3. Alex ★☆☆☆☆

   Ordered on the 13th of December as it said to order by the 14th for guaranteed Christmas delivery. Still haven't received my order, which was meant to be a present for my daughter, tried to contact them twice to get updates, but I've heard nothing back. Shocking service, all the more disappointing compared to how good they used to be.

   almost 2 years ago

1. Gray Thomas ★☆☆☆☆

   Horrendous service. My son ordered a top 4 weeks ago which still hasn’t arrived. Contact number doesn’t work. Took 7 days for a reply by email to say it’s slowly working its way through the warehouse. There is no warehouse and if there is it must be the size of Montana as it still hasn’t been shipped 5 weeks later!!! Appalling service bordering on theft as they took the money without a problem.

   almost 2 years ago
2. Mr ★☆☆☆☆

   29/10/22 Visit the store today But before visiting phoned ahead to ask if I could buy something from there and I was told I could But not at any point was I told they didn't accept cash That in actual fact it was only credit card. Shop window display doesn't say anything about not accepting cash and it doesn't say anything on their website about it. So I asked to speak to a manager I was told a manager wasn't available So I asked when the Manager would be available. sale Assistant Shrugged his shoulders at me and told me that 1 might be available Monday but he didn't seem sure Which really isn't good enough. In spite of the fact that join my interaction with a sale assistant Other customers got involved in my interaction when they really didn't need to it was none of their business. This bit only applies To the 2 individuals that decided to get involved in my private business if it doesn't concern you then Mind your own business. Just like it would be if it was the other way around. I left my details I was told a manager would phone me but if not will update this. 20/11/22 Update on my original post Oh what a surprise I have been totally ignored great customer service. I have a right to make a complaint I don't care how long I have to wait I will make a complaint you won't get away with this. This is an update since my last update I'm still waiting to make a complaint and yet I've been totally ignored oh what a surprise customer service what customer service it's a joke in your own time Bath Rugby 20/4/23

   almost 2 years ago
3. Welsh Matthews ★☆☆☆☆

   Attended Bath rugby shop today to potentially buy a club jersey. Couldn’t find the size I needed. Assistant the whole time I was in the shop had his head stuck in his laptop. No hello upon entering or do you need any help. He clearly didn’t give a hoot. Left shop without buying anything. Customer service non existent. At least I saved a few quid. Only wish I could award a minus score.

   almost 2 years ago

1. Janis Wilson ★★★☆☆

   How do you get some one to answer the phone at the shop have been ringing fore last half hour and just get get cut off. If you go into shop there is some times 3 people standing about surely some one can answer a phone.

   almost 3 years ago
2. Mr Es ★☆☆☆☆

   29/10/22 Visit the store today But before visiting phoned ahead to ask if I could buy something from there and I was told I could But not at any point was I told they didn't accept cash That in actual fact it was only credit card. Shop window display doesn't say anything about not accepting cash and it doesn't say anything on their website about it. So I asked to speak to a manager I was told a manager wasn't available So I asked when the Manager would be available. sale Assistant Shrugged his shoulders at me and told me that 1 might be available Monday but he didn't seem sure Which really isn't good enough. In spite of the fact that join my interaction with a sale assistant Other customers got involved in my interaction when they really didn't need to it was none of their business. This bit only applies To the 2 individuals that decided to get involved in my private business if it doesn't concern you then Mind your own business. Just like it would be if it was the other way around. I left my details I was told a manager would phone me but if not will update this. 20/11/22 Update on my original post Oh what a surprise I have been totally ignored great customer service. I have a right to make a complaint I don't care how long I have to wait I will make a complaint you won't get away with this ?

   almost 3 years ago
3. Saul Goodman ★☆☆☆☆

   Went into the store and saw that everything was 50 percent off, only for the staff member to come over and say, "the kit is going to be the same next year so I'm putting the price back up." She had ample time to do this before we came in but seemed to relish doing it Infront of us. Seemed pretty malicious.

   almost 4 years ago

1. Karen Tucker ★☆☆☆☆

   Really poor service online - Ordered 29th November and received order 18th December. Despite 3 emails, attempt at a 'web' chat and phone calls all unanswered, had no contact and wasn't until a dispute was raised with PayPal that the goods miraculously were dispatched! Have never left a review before but a really unprofessional set up and want to pre-warn others.

   more 6 years ago

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