I came in on Saturday afternoon to pick up an online order. Just wanted to give a shoutout to the woman serving. She was extremely pleasant and went above and beyond allowing me to try out the shoes and packing it all for me once again!
Thank you, Alisha Patel, for your excellent customer service today. You went above and beyond to find me a gold clutch bag. Your advice waps much appreciated. Hope to see you again soon.
Aakash was really helpful this afternoon. Me and Nina had just come back from holiday and were feeling exhausted but couldn’t have asked for a more helpful guy. Really appreciate the time you spent with us choosing Nina’s new favourite shoes.
Good store with quality items
Got a lovely pair of Sòlovair from here
I love John Lewis and the Leicester shop is very good. However as an elderly customer (spritely 74) I find that the area displaying my favourite brands, Hobbs and Phase Eight, is quite small and doesn’t display the best of their designs. I cannot fault the electrical department having recently purchased a new iPad and TV from them. Cosmetics and handbag areas are excellent. A shop like John Lewis doesn’t attract a young clientele so why not cater for your core customers- over 30’s, professionals and little old ladies with husbands dragged in for a coffee and cake whilst we shop.
Well it's a bit of a tricky one to review. Customer service is good but as for items for sale in terms of pricing and way of merchandising this place is kind off stuck in time. Don't know how else to describe it. Only busy part of the shop is top floor with all the tech, sound and vision stuff. On the same floor you can find some nice, good quality kids toys at good price when on offer but once again the floor it's dead and variety is very limited.
Awful. It's almost criminal how the managers can run down an institution such as this. No sales staff on the tech floor while 5 staff stand around empty till chatting and laughing. JL will soon run out of goodwill and money if they carry on like this. I bet Mike Ashley is keeping a close eye on this ineptitude.
Dune is located at 2 Bath House Ln, Highcross Ln, Leicester LE1 4SA, UK
You can contact Dune at +44 116 242 5777
You can find directions to Dune by following this map link