I have no experience to help the customer; I lack reading and writing skills, and that's why I asked them for help explaining the benefits, and they told me they couldn't and that I had to do it myself. I couldn't do that, and I tried to buy it after many attempts and wasted time. Thanks anyway. I'm not coming back here.
Pity about the poor attitude of the Manager when I tried to get a refund. I understand that every company has processes and policies but the way they are told and explained to a customer is also relevant. It's not ok to say customers may "be lying" and to make the whole situation worse - took three times to get the refund even after their C/S team said i could. Sad times for customer service- use another Argos would be my advice
Ray was the absolute gem to help me out with a tricky replacement. Ive been sent back and forth on multiple occassions and she was the only to resolve it for me. She is the best employee and so very helpful, understanding and kind!
Brought an item that didn’t fit so needed to return it. The staff member serving us (female blonde hair with tongue piercing)was really rude and incompetent. She refused the return despite the item being unused. The manager (dark hair with glasses) refused to return the item too because we took a screw out the packet! & argued they won’t be able to re sell it. The product was unused but due to the screw being out the packet they refused the refund. We took the item to another Argos and got it refunded with no issues.
Brought an electrical item that was clearly a return for a premium price. Not packaged properly, light wear and tear, items loose, and parts missing ! The staff helped return and exchanged for an actual new product. The difference is night and day. Products that are returned need to be checked properly and never sold as new. They could be sold as clearance and given a grading of condition. Overall I got the new product I wanted but i don’t want to have to return an item. Using Argos going forward isn’t an option, I can’t rely on them to give the item in a new state and buy gifts from them like I had in the past. Returning the item also added cost from transport. *this is my first return of a product ever *parts missing: one cable, plug end, protective cover, manual
A small Argos in Sainsbury's but the service was great. No issues with this place.
Priced an electric hedgecutter with Argos & it was £60,but when i went to order it the next day,it went up to £80.I was very shocked with the increase,as it would have been the same item that has probably sat on the shelf for the last few days or weeks.So it's a 1 star i'm giving & will shop elsewhere i think.
They have a good amount of stick available for collection. There is quite often a bit of a queue, both to get into Sainsburys and for Argos. The staff are very quick and helpful.
Great staff but not honest company. I boght the ipad from 11 Jan in the night was show online available in the store. When i paid day after i got the email sorry you have to pick up at 18 Jan. So i was haven't got time to pickup that i whent the store 20 of Jan. Thay said to order has been cancelled We dont have any of that model ipad.
Argos Colchester Ave (Inside Sainsbury's) is located at Colchester Ave, Cardiff CF23 9XN, UK
You can contact Argos Colchester Ave (Inside Sainsbury's) at +44 345 013 2431
You can find directions to Argos Colchester Ave (Inside Sainsbury's) by following this map link