Park Plaza Cardiff

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Reviews

1. Abigail Tovey ★★★★★

   I've stayed here with friends twice for spa weekends. The hotel is excellent. Great location, helpful staff, lovely facilities and rooms are nice. The afternoon tea is great, Spa is lovely and treatments are great. Can't wait to return again!!

   almost 2 months ago
2. Samantha Ballard ★☆☆☆☆

   Stayed for a three nights, very disappointing. From the moment we arrived the toilet was broken in our room, also a dripping tap. They did fix the toilet but the tap, they need a new part. Staff generally nice but clueless from start to finish the hotel under delivered. They couldn’t even make an Irish coffee at the bar, we waited forty minutes for a drink. Will not be coming back!

   almost 3 months ago
3. Josie Lewis ★★★★☆

   Nice hotel. Close to all the facilities of the city centre but not so close you can't get a restful night. Rooms are large, but a little badly designed. Huge bed, large mirror in from of the bed not needed ideal spot for the TV, TV pushed into a corner un viewable, bathroom would have preferred a large shower/wet room instead of a huge bath and tiny shower cubicle. Swimming pool a little wild wild west no directionly boards displayed for direction of swimmers, also the large columns along the length of the pool nightmare. The tray room charge for food delivered to the room I think is a little much and should be scrapped, considering how much the room cost and not everyone uses room service.

   almost 4 months ago

1. sonnie browning ★★★★☆

   First of all the staff were amazing, they went above and beyond with a request to make the room romantic adding petals and brownies as well as swapping out our coffee for hot chocolate. The view wasn't great with the multi story car park opposite us but that was expected. The hotel itself was beautiful, very cosy atmosphere. The pool was salty as mentioned in other reviews and quite busy but we still had a lovely time.

   almost 3 years ago
2. Chris Tuckett ★★★★☆

   We booked the Dinner, Bed and Breakfast Sunday Spa Break. Had a lovely time using the swimming pool and steam room. Unfortunately the jacuzzi was out of order but the facilities here are excellent. The staff are very polite and friendly. Then had a lovely massage and used the relaxation room which overlooks some lovely trees. Then it was time to go for our three course dinner, included in the package, which we both really enjoyed. We then had a stroll around the city. Cardiff Castle is very impressive and only a 5 minute walk away. The room allocated to us was incredibly spacious, peaceful and excellently equipped. We would highly recommend this hotel and spa.

   almost 3 years ago
3. Darran Neagle ★★★★★

   Great city centre location for the new theatre, shopping even a few bars and restaurants within a 30 second walk! or even if you are a government worker (building is opposite) or winter wonderland when its there. Rooms are huge. Impressively high ceilings give the sense of a lot more room, clean and seem well kept. Tea coffee and even biscuits. Friendly service and fresh cooked breakfast. Pool is in the basement not sure if it was a car park with huge columns in the pool which will cut down on the use if its busy. Overall definitely stay again.

   almost 3 years ago

1. Sue Clay ★★★★☆

   Very comfortable one night stay. Some late night noise from the front of the hotel, maybe ask for a room at the rear. Discount code welcome to reduce parking in NCP across the road. Clean and good facilities in the room. Late night room service slow and limited choice. Would recommend for its good location and comfort.

   almost 3 years ago
2. Chloe Isaac ★★★★☆

   Amazing hot stones massage but facilities didn’t impress. The steam room didn’t seem to be working. My spa robe had holes in. The pool was quite cold. The staff were really nice though. Apart from massage the experience just didn’t seem to be worth the money we paid.

   almost 3 years ago

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