Pets at Home Orpington

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Reviews

1. Zakariya Chowdhury ★☆☆☆☆

   Came in with my cousin to buy a hamster and was treated very poorly by a member of staff. We were told there were no hamsters available despite them clearly being in the store, and the sale was refused even though we had valid ID. Very unprofessional and disappointing experience. (She was a blonde old lady with a karen cut, and gave us dirty looks from the moment we walked in, even worse she was talking agressively too an asian lady as we exited)

   1 month ago
2. char br ★★★★★

   Went today to get some pellets and snacks for my rabbit. Dee was so so helpful she convinced me to sign up for the app very fast when normally I just say no the other employees when they ask. Thank you so much Dee!!!

   almost 2 months ago
3. Charlie Williams ★★★★★

   I went to pets at home orpington with my mum today There today we got my dog cooper a new dog lead and some cat food for my cats billy and elsie They have a very lovely selection of food for small pets cats dogs They have very lovely animals there like fish in a fish tank You have a very lovely pet shop in orpington just like our one in otford does The staff that work there are very kind lovely friendly The service there is very lovely I had a very lovely first experience there today at pets at home orpington with my mum This place gets it's very first 5 out of 5 star rating by me Enjoy reading your google review by me Have a lovely rest of your day 5 stars all around

   almost 2 months ago

1. Mrs Sparks ★★★★★

   The store consistently offers a great variety of products, and the staff is knowledgeable and helpful.

   almost 4 months ago
2. MR B ★☆☆☆☆

   Do not buy fish from this store staff do not look after there fish, I attend this store over the weekend and found a number of dead fish in their tanks condition of there fish tanks are not acceptable Gold and tropical fish do not look healthy at all.

   almost 3 years ago
3. David Habert ★★★★★

   I've not been to this shop before. But for all your pet needs, it's worth going to. The staff are very friendly and helpful. I should point out that it is a bit expensive depending on what you are getting. You may also be interested to know, they also have a vet as well.

   almost 3 years ago

1. Connor “Conman” Gallifant ★★★☆☆

   I’ve always shopped here for dog food and cat food and its perfect. However, I do have an issue with the life food offered there. The last three times I have visited to buy waxworms for my mantis, they have all been dead in the pots. Today I entered the store to find that almost every box of live food beside the morio worms were full of dead larvae and crickets. I’m concerned about the fact that an inexperienced owner could purchase these and feed them to their pet which could cause illness, especially in invertebrate pets! These need to be taken off the shelves immediately. Other than that, it’s a good shop with extremely helpful staff.

   almost 3 years ago
2. D Bee ★☆☆☆☆

   Awful customer service. Initially made a query to ask why bumper value pack was more expensive than smaller packs of cat food and assistant passed me to a manager. Manager said "I can't do anything about the price." Insufficient stock to buy multiple smaller packs. When paying the assistant said she was tired and couldn't be dealing with today. I asked what she meant and she said customers!! When she asked if I had a VIP card I said I did, but wouldn't be using it as I wouldn't shop in the store again and she said "Good, we don't need customers like you anyway." I said that "without customers she wouldn't have a job," so she replied "Good, I want a new job anyway!" Based on that experience I won't use the store again and will shop online with another business. Good luck to any business who employs that person!

   almost 3 years ago
3. Chrissie Reeve ★★★★☆

   Good one stop shop for your pets. I tried my dog's on pets at home's own dog meat and they love it. I have to admit that I only tried it as my usual brand had run out, but have now converted. Staff are always polite and happy to help. This store is open until 7pm which is also a massive bonus

   more 6 years ago

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