Well Pharmacy Pontypridd, Church Village

Reviews

1. Luchiar Philips ★☆☆☆☆

   I have tried to get through to the pharmacy today Saturday 13TH 2025. I have run out of some tablets and I have not had a reminder by text to pick up my prescription. I re-diled no less than 15-times, almost every time the phone was either picked up and put back down or just cutting me off or the phone was put to one side, I could hear a woman talking about other people, but still not actually answering the phone. Later after much re-dialing, tge phone picked up again, but still not answered, I could hear the same woman talking to a customer and repeating their bank card numbers!! You can see how many times I called and I tried to speak to someone, in the picture below, I was speaking loudly, saying "HELLO" repeating myself, why do we bother, she clearly has no manners.

   almost 8 months ago
2. Gareth Prosser ★☆☆☆☆

   Shocking customer service level, and the ladies who run the place just don't care. I'd booked a flu Jab and paid online. Turned up and was told the pharmacist had gone, tough luck and ring up CS to get a refund. No advance notice, no apology, no alternative date. They genuinely are just mean people who don't care about customers. Crazy that this place is still in business with folks like that working there. Just dreadful

   almost 8 months ago
3. J Key (MommaBeast) ★☆☆☆☆

   They've had an emergency request off my sons pediatrician, and a reminder from the pediatricians secretary, but yet they've still allowed my son to go without it for two days. Absolutely fuming. This could cause him to have severe seizures

   almost 10 months ago

1. Alun Williams ★★☆☆☆

   Never enough staff when needed, or too many when not needed. A good service from a rent pharmacist, but they keep on changing. Often blame the doctor surgeries for prescription issues.

   1 year ago
2. Helena Robbins ★☆☆☆☆

   Knew they didn't have the flu vaccine for under 65s for over a week, still allowed me to come to the appointment then stand in store for 10 minutes to be told they haven't had any for a week, a cancellation email or phone call was all that was needed. I had to arrange childcare to be able to attend. Genuinely shocked by this lack of common courtesy.

   almost 3 years ago
3. Y Cylch Games ★☆☆☆☆

   Used to be an excellent pharmacy, prescriptions always on time and a text send when it was ready but not any more. I thought it was due to Covid but it's still happening even now. My medication is constantly wrong, I've had contradictory info from staff and they usually forget to send texts. One staff member told me once my order wasn't in till tomorrow, left, came back on a whim and another staff member handed it to me there and then. Shambles.

   almost 4 years ago

1. Sarah Trueman ★☆☆☆☆

   I appreciate we are in difficult times still dealing with COVID 19 and health care services have had to deal with a lot. But i've never once had a good experience using Church Village pharmacy. I've always queued, the staff inside are incredibly slow, none of them seem to know what please or thank you is. I've been ignored while standing at the counter, they've served customers in front of me and then told me they are closed, medicine has been practically thrown at me over the counter i've held my ill son in my arms and asked for advice/help and to be told 'ring' the doctors we cant help you. I would happily go out of my way than use this place ever again.

   almost 4 years ago
2. Ffion Davies ★☆☆☆☆

   Awful shop. Meant to open at 9am. Instead they let customers queue outside in the rain until 9.10. I truly believe the only reason they open the door is because I asked what time they were opening. What shop doesn't open on time when you can see customer queueing outside? And the was no valid reason for it - no apology no technical vault, just didn't keep an eye on the time.

   almost 4 years ago
3. Kevin emery ★☆☆☆☆

   This pharmacy lloyds church village utter disgrace. This company has taken over 2 days to repair and still haven't repaired an IT FAULT. TODAY IS FRIDAY 20th August and this utter disgraceful company still hasn't repaired or sent anyone to repair the fault. They deserve to have the licence revoked and shut down. This is not the first time they have been unable to give out prescriptions or repeats. No prescriptions no repeat prescriptions all because they do not keep paper records. The excuse is they cannot find anything utterly ridiculous.

   almost 4 years ago

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