Visited for the spin class session late evening on weekdays. Easy sign board carpark on entrance. Nice lounge and clean area. Walked past the gym space and is organised and clutter free floor. Spin classes well equipped. Overall a good place for gym/spin.
DO NOT RECOMMEND! I am completely disgusted by the conduct of the management at this facility. The pool has been closed for over two months, yet they have refused to offer any meaningful compensation for the inconvenience or the loss of a core facility included in our memberships. I have been in discussions with them for weeks, often left in the dark for extended periods with minimal communication. Management has repeatedly refused to consider any financial compensation, citing the existence of other pools—despite two already being closed for refurbishment, and the closest alternative to Bromley town centre being a 39-minute bus ride away. I have raised this issue multiple times, to no avail. The manager even addressed me by the wrong name, demonstrating a clear lack of professionalism and regard for customers. Even when the pool is operational, it is extremely poorly maintained. Cleaning standards are unacceptable: I have frequently found plasters around the outside of the pool and floating in the water. Panty liners have been left stuck in changing cubicles. Ventilation units are caked in dust, and the floors are mopped with the same filthy mop that has clearly been in use for a considerable time. The gym is in a similarly unacceptable condition — with dirty machines, missing ceiling tiles, a strobing ceiling light, a leaking air conditioning unit, a gate broken for over three months, a non-functional water fountain, and no paper towels available on a regular basis. I have attached photographic evidence of these issues. Overall, the facility is run down, unsanitary, and poorly managed. This is compounded by the dismissive and unprofessional way my concerns have been handled. Taken together, these issues make it abundantly clear that there is no genuine commitment to maintaining a clean, safe, or properly functioning environment for members. I feel wholly misled and exploited by this experience and am appalled at the lack of accountability shown by management. Based on the conditions, communication failures, and disregard for members, I cannot recommend this facility to anyone.
It is a great venue and good facilities but they don’t use it very well. I booked table tennis last month, and turns out they have triple booked! Three groups have gone to the same booking and it was bizarre. I was lucky enough to have nice people who are willing to share. Just make sure to check with them about bookings.
It was our first time taking our toddler to this soft play, and he really enjoyed it. The only thing that really bothered us was the wide age range of the kids there at the same time – from as young as 1 year old up to around 12. The older kids, especially the teenagers, weren’t paying any attention to the little ones, or even to us adults. The worst part was when I went upstairs with my child and saw a teenage boy and girl behaving inappropriately. In my opinion, there should be at least one staff member supervising whenever older kids or teenagers are present. It was really unpleasant, and I might never go back there again.
I’ve been using the gym and pool facilities at The Pavilion for a while now, and I have to say — it’s an absolute gem, especially for the price. The gym is spacious, clean, and well-equipped, with everything from free weights to resistance machines and cardio equipment. The showers and changing facilities are always spotless, making post-workout refreshment super convenient. Special shout-out to the gym staff who are always friendly, supportive, and approachable. Whether you’re a regular or just getting started, they make you feel welcome and help you get the most out of your fitness journey. The pool is another huge highlight. Clean, well-maintained, and rarely overcrowded — it’s honestly a steal at this price point. Whether you’re doing laps or just looking to unwind, the atmosphere is always calm and enjoyable. Unfortunately, the experience at the bowling alley doesn’t match the standard of the rest of the facility. Booking a lane feels like you need to be a mind-reader or a magician, and the staff there could really use some basic training in customer service. We were rushed during our game — to the point where we weren’t even able to complete our turns properly, which was disappointing. If the bowling alley team could take a note from the gym and pool staff, The Pavilion would truly be a five-star facility across the board.
SHOCKING: Can't get in touch with anyone, can't look at bookings avalble because their system is broken and does not send the link to become a member. Can't book anything without being registered. Tried to call but I was number 13 in the queue for about 3 minutes, clearly not being answered. Utter shambles. I'm sure they are taking a load of money from local gov to stay open right. Someone is making money. Shocking
Bowling is good although small and a little inflexible (if you book 2 games you get 90 minutes, if you finish the games in 45, the lanes sit empty. You can't book more games in the time you have allocated). Arcade is small but fun, shame there are multiple machines out of order. Overall a good place to visit, good fun, nice staff, but could be improved.
Went bowling here with my partner. First of all we placed next to a large group of youngsters to share the aisle yet the rest of the bowling alley seemed free. We asked if they would kindly move us which they did. We played 2 games each. Throughout the game pins were missing when the skittles came down. When we finished our last game we looked up to get our total scores and there was just a screen saying about a new game and then two people had walked over to come onto our lane. We had only just finished and we didn’t even know our finals scores. We had to go back to reception and explain what had happened. It transpired that they had started the new customers game too early. Luckily they were able to get our scores from the computer system after we insisted that we wanted to know our scores.
Brilliant and large soft play. Very busy in the weekend Halloween. But it’s ticketed so it’s not over occupied. This place is clean. We wear white socks there and left with socks still white. Other soft play they turn grey or black. Very quiet during the weekday which I prefer. I recommend
It was a warmest day of summer in UK and pavillion was the right venue for the day. My parents and family had a pleasant day out swimming in the group leisure pool. The rates are expensive but for once in a while visit they work. Only downside is not having any covers for showers
The Pavilion by Mytime Active is located at Kentish Way, Bromley BR1 3EF, UK
You can contact The Pavilion by Mytime Active at +44 20 8313 9911
You can find directions to The Pavilion by Mytime Active by following this map link
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