If I could put a review for minus I would do it. I have never ever experienced such incompetence. Don't want to go into details but after 7 attempts at delivery (5 of which didn't happen). Promise of before Christmas delivery. I hope that you never believe one promise they make. Don't go there. Worst company I have ever experienced and I'm 68 worked in transport and air freight in 3 countries. Stay away.!
Jill Cash★★★★★
Update on review - After my numerous unhelpful calls with the call centre, my issue was passed off to Neill in the Belfast store who rang me straightaway, apologised for the mess with my delivery and said he would take it forward and ring me back with new delivery date by end of day. Neill kept his word and I had new delivery date arranged by end of day and direct email link to Belfast store so I didn’t have to deal with call centre again, also arranged to refund me the difference between sale price of sofa and what we paid and a bit of compensation for the hassle we had. This is the type of service I would have expected from such a big company. If anyone has any issues with sofa delivery you should contact the store you bought it from as call centre no help at all. So I’ve changed my star rating to 5 due to Neill’s helps and his brilliant service resolving my issue. However the call centre would still be 0 stars as very unhelpful every time I rang and not once offered to contact Belfast store, I had to ask to speak to manager before this happened.
Original review - If I could give 0 stars I would, sofa was meant to be delivered on 23rd December, no update from delivery team just by chance checked link and got message to say they couldn’t deliver today, rang number provided & call centre couldn’t provide update as couldn’t get through to delivery team. Rang again on Christmas Eve for an update and was told they spoke to delivery team and they were going to give me a ring that day, no phone call received. Rang again on 27th December and was told they couldn’t get through to delivery team for update. So I don’t know where my sofa is or when I’m getting it, shocking customer service from a long established company. Will never order from them again.
craig gill★☆☆☆☆
Ordered a sofa September, DFS tried to deliver it on Sunday as it was garanteed before Christmas, brought wrong sofa with them so I rejected it evn thought they suggested leaving it. Cant get an answer from anyone in DFS who have now told me it would be up to a week before anyone will get in touch. called into store who insured me that they would call before the night was over, didnt call surprisingly, manager said he would be in today store closed for Christmas surprisingly. if I had to do it over would have went to a different suplier.
M S★☆☆☆☆
We bought few items from DFS but every delivery attempted by their couriers was absolute a joke, We ended up sleeping on floor like animals and waiting patiently for delivery that didn't show up twice on the dates that suit them, because They don't have any idea how deliveries work. We became a hostage to the company and We finaly cancel item because it was the only option we have left. No stars
Steven “Steo” Mullan★★★★★
Very professional service, good prices. We usually pay up front for everything, a 0% interest deal meant we paid it monthly over a few years. Sales person, Amanda I think was her name so helpful.
Hannah Richardson★☆☆☆☆
Strongly recommend never ordering from DFS.
14 weeks and over £6k later, we are still without any sofas. They have given us the complete run around.
Delivery was delayed with no explanation, we were then told two out of the three sofas would be delivered today. Instead we received only part of the other one that wasn’t due for delivery. They tried to give us half a corner sofa. This was the final straw after weeks of hassle.
Customer service team are laughable. You can’t speak to anybody that knows what is happening, call backs can take 72 hours if they even do call back. The amount of times we have tried to call and find out what is going on with our order is beyond a joke.
Belfast Team themselves seemed lovely when ordering, but it seems they are being misinformed also, and there is no number or email to be able to contact them directly.
The manner in which our order has been dealt with has been completely unacceptable and I can’t stress enough.. do not waste your time with DFS.
Amadeusz Buczma★★☆☆☆
Recently I purchased a TV unit made by Dwell at DFS, as far as the furniture quality goes I would give it 5/5, very pleased with the new TV unit and the quality. However, the reason why I'm only rating the recent purchase as 2/5 is that the customer service at DFS in Belfast wasn't the greatest. Essentially, at some stage during the conversation with a particular staff member who was my advisor, her friend showed up in the store. Instead of finishing the conversation about the TV unit that I was planning to purchase she just ignored me and walked over to her friend to say hello and have a quick chat. I think this was very rude, unprofessional, and very awkward.
Karen Shannon★☆☆☆☆
Sofa arrived damaged in May 22. New part ordered. Arrived Aug 22. New part didn’t fit properly. I was offered new sofa from DFS. Arrived on 27 Dec 22. I was sent completely wrong sofa. Meanwhile they had brought my old sofa out to sit in the rain only to have it brought back in again soaked and for the whole street to have a sneak peak. Not a word from DFS from 27 Dec. I decided to contact them today. 16 Jan 23. Call handler told me it says in their notes that I rejected the sofa. Really!!!! Please!!!!!!! I don’t think so. You sent me the wrong replacement sofa. Call handler phoned the warehouse. Warehouse said it was nothing to do with them!!!!! Belfast store are dealing with it. Well can the person who was drooling at the mouth who sold me the DFS sofa in Belfast please get in contact. You were full of s….
Mark Watson★☆☆☆☆
Got a corner sofa took out insurance new sofa arrived with scrathes and slight slice marks dfs had to wait 16 weeks to get it replaced the new sofa arrived few weeks later the leather started to peel dfs says pets i have 1 dog which lives outside googled it manufacturers fault in the processing of the leather this the fist sofa and second cheap rubbish cheap leather terrible after service wont buy from dfs again
Jen Ben★★★★★
I had a lovely experience with David. Very professional and informative. I have a small living room a David came up with some great ideas. Ty for everything, looking forward to receiving my corner settee.
New Review
FAQs
What is the address of DFS Belfast?
DFS Belfast is located at 49 Boucher Rd, Belfast BT12 6HR, UK
What is the phone number of DFS Belfast?
You can contact DFS Belfast at +44 333 999 9777
How can I get to DFS Belfast?
You can find directions to DFS Belfast by following this map link
