Atkins Residential

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Reviews

1. Daniel Bolton ★☆☆☆☆

   Avoid! I wish i checked the reviews first as clearly alot of people are being unfairly treated by this company. I myself was misinformed and mislead into paying a £190 holding deposit for a property after I was told via email if the process did not go ahead I would be refunded my deposit. Unfortunately the process ended up not going ahead just the next day due to unforseen circumstances, however they are now telling me I will not receive any refund regardless of the emails I had in response from stating I would receive one! I asked this before paying the deposit for my own peace of mind/security only to be scammed anyway? Extremely decieveing and misleading and they do not give you all the correct information as and when they should. I am now having to take a more legal route to recover my deposit.

   almost 4 months ago
2. shantam mittal ★☆☆☆☆

   I strongly warn everyone – do not rent or buy any property from this company. They are completely fraudulent and dishonest. My personal experience has been extremely negative. When you rent from them, they will happily take your deposit at the start, but when it comes time to return it after you move out, they simply refuse. Even if you leave the property clean and in good condition, they will find excuses or stop responding altogether. When I moved out, I made sure the property was handed back properly, but they never returned my deposit. I contacted them multiple times, but they ignored my calls and messages. Their customer service is non-existent, and once they have your money, they show no interest in dealing fairly or professionally. This kind of behaviour is nothing short of fraud. They take advantage of tenants who trust them and then walk away with people’s hard-earned money. No tenant or buyer should have to go through this stress and financial loss. A deposit is meant to be returned when you follow the proper process – but with this company, that never happens. I strongly suggest you avoid them at all costs. Do not waste your time, money, or peace of mind. If you are looking to rent or buy, there are many other trustworthy agents and companies out there. Please don’t make the same mistake I did. Always check reviews and feedback before dealing with any property company. For proof, I have screenshots and evidence of how they behaved with me, which clearly show they are not acting in good faith. Protect yourself and stay away from them.

   almost 4 months ago
3. Tim N ★☆☆☆☆

   Louise Atkins lies about the terms of the tenancy notice period, didn't protect my deposit correctly [as required to by law] and continues to attempt to hold me liable for rent after my tenancy ended whilst ignoring references to my correct notice. DO NOT RENT THROUGH LOUISE ATKINS OR ATKINS RESIDENTIAL. REPORT THEM TO TRADING STANDARDS AND THE COUNCIL. I have given Louise Atkins details provided by Propertymark ARLA and invited her to check with them herself regarding serving notice during a periodic tenancy. She chose not to check and continues to try and hold me liable for rent after the tenancy ended. Louise Atkins employed contractors to enter my room without my permission or without any notice as required by law. After asking for the complaints procedure, this wasnt provided. She ignored my request for confirmation about what redress scheme she is part of and only provided it after I reminded her she legally must be part of such scheme. DO NOT RENT THROUGH LOUISE ATKINS OR ATKINS RESIDENTIAL. REPORT THEM TO TRADING STANDARDS AND THE COUNCIL. I can provide evidence of all of the above, just ask!

   almost 6 months ago

1. Erik Cerny ★★★★★

   It's one more year behind us. And I like to say thanks for everything you do for us, we have great communication , quick action , respect , house is clean and I'm proud to be part. I'm home. And one more thing, safety system installed on all doors avoid smashing by doors , doors close itself and silently and that give all of us high quality sleep what is base of effective work performance.

   almost 6 months ago
2. Freya Dawson ★★★★★

   Had a very positive experience applying for a property managed by Atkins Residential. Took just one week from viewing the property to signing the contract. Lovely staff and very responsive and helpful team in general UPDATE: Highly recommend renting with Atkins Residential. We have been renting with them now for roughly 8 months and the team go above and beyond what you would expect from any other estate agents. So communicative with us. We’re very happy we decided to renew our contract and continue renting!

   almost 8 months ago
3. Jacob Fried ★☆☆☆☆

   AVOID AT ALL COSTS. When we viewed a property the representative from Atkins informed us that bills were included in the rent. However, when we were sent the tenancy agreement it stated that they were not. We then asked Louise (the owner of Atkins) for clarification and she said that the bills were not in fact included in the price. She even admitted that her company was in the wrong by stating "I am also extremely sorry that my colleague advised you that bills were included" We asked for a refund of our deposits that we had given to Atkins on the basis of bills being included in the rent amount and she refused. Quite simply a con of a letting agency that everyone, tenant and landlord alike, should avoid under any and all circumstances. UPDATE - they were fined several hundreds of pounds by their regulatory body. FURTHER UPDATE - They did receive a fine of several hundred pounds and you only have to look at the other reviews to see that they are a bunch of lying charlatans.

   almost 2 years ago

1. Jodie Pattinson ★☆☆☆☆

   I phoned yesterday regarding a property for rent and was told it had only just been added to the website and they were waiting for details of viewing availability. I phoned again today (one day later) and was told that the property had gone! Apparently, someone had a video call walk through of the property and liked it so put down the deposit! All sounds very suspicious because I was certainly not offered this option when I phoned the same day the advert had gone onto the website. I'll be avoiding this unprofessional company in future!

   almost 3 years ago
2. Adam Wright ★★★★★

   Currently much better my previous letting agency (oak student letts), which is trying to charge my house an extra £1700 after the end of lease

   almost 3 years ago
3. Jack Lakin ★☆☆☆☆

   Awful agency. They'll try to take all of your deposit for things that don't even exist. Luckily for me they didn't read their own contract so I got my money back. You might not be so lucky!

   almost 3 years ago

1. Husein Khokhri ★☆☆☆☆

   AVOID!!! Never got a house after waiting a whole week for them to get back to me to say NO. Then I applied for other houses but never put a deposit down yet they won’t give me my original deposit for the property I never got. STOLE my money and will report them.

   almost 3 years ago

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