Baby Nest

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Reviews

1. Gareth Jones ★☆☆☆☆

   Had a weird and ultimately pointless experience with this shop. We visited the store and then put a deposit down for a pram over the phone the following day, after they had confirmed availability. We were informed this would be delivered, but later they contacted us saying it would be ready for collection in December. They refused to arrange delivery unless we returned to the store with the payment card and ID - despite being happy to take the deposit over the phone, and the delivery and billing addresses being the same. This wasn't convenient, as obviously I'm already popping down the Amazon warehouse 3 times a week to show Jeff my drivers license. They wouldn't explain why, just said "security reasons" repeatedly. We ordered directly from the manufacturer instead, who delivered it to our house like any normal company would. One star back for the prompt deposit refund. Edit: Removed the extra star due to the response including the phrase "security reasons" yet again.

   1 month ago
2. Hayley Haj ★☆☆☆☆

   DO NOT ORDER FROM THIS BUSINESS. Everything seemed fine at the ordering stage. All was well price match was offered when I found cheaper elsewhere. I was going to cancel my order but on a phone call where sales rep was quite insistent to keep my order I felt obliged to stick with supporting a small business rather than going directly to the official retailer. WORST DECISION EVER!!! I went into early labour and had to endure a couple of weeks in hospital worrying about my newborn baby and my own health to then come out build my pram and find that it feels flimsy and doesn’t fold first time. Not being a first time mum I know this isn’t due to user error and 100% the buggy. It is also awkward flimsy through the frame and feels as though it’s going to break. I went back to baby nest to advise them of this and to request an exchange not a full refund and they refused as it was out of their 14 day returns policy. I explained the whole situation and while I respect they have a returns policy, usually smaller businesses are more accommodating of issues customers face. I have all the packaging am able to put every back as I found it. I also contacted them within 30 days which is a usual returns policy timeframe. While I know the consumer rights act allows for 14 days, this is not standard practice across this market and all retailers I have experienced are within 30-60 days so I did not foresee this being an issue. Having spent over £1k with this business I expected more. The lack of empathy is outrageous in a mothers most sensitive and vulnerable time. Avoid like the plague order from the retailers who have a steady returns policy. I’m now stuck with a buggy that is faulty regardless of what they say (apparently I’m doing it wrong, so patronising it’s a joke) and make one of the biggest decisions that will make or break your postpartum journey with someone else.

   almost 2 months ago
3. Georgia ★★★★★

   Firstly, I’m so sorry this is a little late than promised Chloe! My partner and I visited Baby Nest a few weeks ago looking for a very specific travel system which the Baby Nest had out on display (even in the colour we wanted). Chloe was straight over to us demonstrating how the whole system works, how easy it is to put together, take apart and so forth but not in a pushy sales way, more like a friend showing us. With both my partner and I being first time parents, we had a lot of questions which I felt may have been silly; but Chloe was so warm and welcoming I felt comfortable to ask everything that came to mind, and she provided an informative answer to everything question as well as her own personal experiences which we both loved. We ended up spending a lot longer in the store than anticipated and looking at much more because of Chloe’s approach and warm nature, and have decided that anything we need to buy will be done through Baby Nest and Chloe will be the person we buy through. Thank you so much Chloe for all of the help you gave us, it felt like you had given me a big hug with the service you provided and I can honestly say I’ve never received customer service like it before. Cannot wait to see you soon to spend our money and ask more silly questions (I’ve got a list). You’re a huge attribute to your work place and will be recommending everyone to you and the Baby Nest. Georgia

   almost 3 months ago

1. Nicky Domingos ★★★★★

   My in store experience was incredibly helpful! Everything was explained with the utmost amount of patience. They had lots of brands available which is what I was looking for. Definitely would recommend if you are looking for a pram. Just head in and explain for what you are looking for and you will be directed in the right way :) many thanks for such a kind service

   almost 3 months ago
2. Zoe Wells-Cole ★★★★★

   GO TO BABYNEST! We went in yesterday for advice on getting a replacement car seat. We were bowled over by Chloe’s knowledge and expertise, and just how friendly and helpful she was without ever being pushy. She helped us fit our new seat and even came back out after I’d fed the baby to check she was safely seated. Just amazing customer service. Babynest specialize in larger items like car seats, cots and prams - HUGE range - but has the Stokke Tripp Trapp and accessories too. I wish they also sold weaning things and clothes as would be in there all the time! If you are expecting though - go here!! Thank you Babynest!

   almost 6 months ago
3. Steven Mullins ★★★★★

   Service is amazing brought I candy pram in stock and they even made it up. Thanks for make my daughter very happy. Knock spots of John Lewis in price and service.

   almost 2 years ago

1. Douglas Sorhaindo ★★★★★

   These lot know their onions! Forget A3 Baby Barn and Incar safety centre Rayleigh, it’s all about Baby Nest! I just bought a Cybex Cloud Z2 today 23/2/23, all fitted perfectly! Thank you all, great service & great knowledge! Doug

   almost 2 years ago
2. Linda & Terence ★★★★★

   What a great shop - we were looking for something to replace our Yoyo and they were so helpful, going out of their way to show us several options and actually recommending a cheaper pram based on our criteria. Lovely owners who clearly know everything about their stocked items!

   almost 3 years ago
3. Ankita Dudani ★★★★★

   We had a great experience with Luke today. He knows ALL the products inside out and was patiently answering all our questions!! I cannot recommend this place enough! One stop shop for all your needs for baby travel system. Personalised experience ensured that we felt safe how we are moving our with our little one! :) Thanks Luke

   almost 3 years ago

1. F B ★★★★★

   Really brilliant service at Baby Nest yesterday. We went in with no idea about what we needed and the young guy (apologies for not knowing your name) who served us was incredibly knowledgeable and so helpful. We didn't feel like we were getting a hard sell at all, and he helped us find the perfect travel system and car seat to order. We were also there for ages & he let us try out the different options to see what suited us best. We've driven by Baby Nest countless times before but never needed to go in until now, and I am so glad we did. Highly recommended!

   almost 3 years ago

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