Wow what a great job they did grooming Duke and Tia. Staff great can't recommend them enough for the great work on our pups, ok fully grown German shepherds. And while having the pups groomed you can browse the great items in the shop well done Pets and friends mapperley thanks M&J
Took my dog to the groomers this morning, really disappointed with the service. First of all, trying to get in contact with the groomer department is impossible. Second of all I’ve got a show cocker and came back to pick him up and all his legs had been cut short! Spoke to the manager Becky who was also the one who had groomed him and her response was she’s got 10years experience of grooming and this is standard show cocker. She was very rude and instead of helping dealing with the issue it was the case of her saying “what do you want me to do about it, it’s not like I can put the hair back on now” Explained to her that we’ve had our dog groomed here about 3/4 times now and not one other groomer has cut his legs this short before. Wont be coming here again. Just very disappointed.
Nipped in to grab some fresh treats for Sherwood the dog to the MAPPERLEY store. Lovely staff and experience. We had a beef throat, rabbit ears and a treat if the week Goats Skin with some fresh chicken sausages
Happy Christmas to the helpful staff thank you! I bought a trachea for our Newfie puppy & also for my sister's GSD puppy.. needless to say both dogs enjoyed them & kept them occupied for a while…
Good selection of dog toys and food . Something for all pets . Also pleasant staff
Very friendly staff, making g me feel very welcome. t They are happy to offer great advise and have great knowledge of the products in store.
Normally great experience but not today sadly ,I made my way to the till with some ostrich chews for my dogs sensitive stomach and asked the assistant if they had got anymore braided ostrich tendon chews that I had bought from there the week before .I was told by the assistant that they do not and have never sold ostrich tendon chews but I responded back and explain that I had definitely purchased them from their shop but she then said well they wouldn’t have scanned because they are not in our system .I know what I buy for my own dog and I also spend a lot of money in that particular shop and do not appreciate being patronised and interrogated when I simply made an enquiry .And just for the record they are ostrich tendon !
Update: Still awaiting the promised response one month after original message. Apathetic staff with low product knowledge and even less knowledge of pet ownership (eg which dog bones are most / least prone to splintering or the fact that even a rechargeable battery has a finite life ). Staff more interested in hanging around the till chatting than engaging with customers . Over priced, low quality products ( eg dog lights made from highly brittle plastic which is doomed to fail within a few uses . Increasingly limited product lines with centralised ordering system devoid of local responsiveness . In short, as fellow business owners will recognise, all the usual signs of a dying branch or even a dying company .
Very helpful staff, great variety of animals catered for. Dog owners benefit from the dog shower for muddy dogs, pooch parlour, raw foods.
Pets & Friends Mapperley is located at Unit 3, 331 Mapperley Plains, Nottingham NG3 5RG, UK
You can contact Pets & Friends Mapperley at +44 115 920 6944
You can find directions to Pets & Friends Mapperley by following this map link