Howdens - Shoreham-By-Sea

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Reviews

1. MR GSG ★★★★☆

   Newly opened an account and found the staff very helpful and efficient

   1 month ago
2. Peter Webb ★★★☆☆

   On asking about a toilet I was informed it's only available to staff members . Showroom, drinks machine .but no loo

   almost 11 months ago
3. Leigh Andersen ★★★★★

   Thanks for the supply of our recent kitchen. Planning was perfect and all kitchen parts were delivered correctly first time. Thanks for 5 star service.

   1 year ago

1. Troy Raftery ★☆☆☆☆

   I’ve recently purchased a Howdens Elmbridge paintable kitchen and I’ve had some issues I wanted to make others aware of. 1 - The sales staff will tell customers that you can pay a deposit to hold the quoted prices - this is in fact not true, they reserve the right to increase the prices at any time regardless of you paying a deposit. I would advise not paying a deposit. 2 - They supply their new Elmbridge range kitchens with incomplete fitting instructions so the fitter has to guess how to build the frame. They also supply incorrect measurements which will likely cause your fitter need more time than anticipated. 3 - They offer a paintable range and assure you that they will do a full inventory check before supplying the units to the sprayers so you don’t end up paying to spray for un needed items. Again this is not true. And once they are sprayed they will not accept any returns. They also seem to purposely over supply items so make sure you personally check things before they get sprayed. 4 - As they are a trade only business you as the customer have no come back on them and the liability lies with the trades person who’s account it is. If you know anyone that has a trade account with them I would suggest you tell them to read their terms and conditions and ensure they have relevant insurance in place in case they get taken to court for any reason. I’m surprised that a company is able to operate in this way and although it might be legal it’s certainly unethical. Hopefully this post will be of use to some people. Since this happened in January this year I’ve already spoken to several other people who have had similar issues

   almost 2 years ago
2. Reyes Cano ★★★☆☆

   I just bought a new kitchen from Howdens and I am dissapointed with the customer service. Firstly, they only sent one delivery guy to deliver the kitchen which meant i had to help carry all the units (or the delivery would have been refused/delayed), my back and hands were really sore following this as it's incredibly heavy work. Given we'd paid £100 for delivery it seems ridiculous that they cannot send a two man crew. Second they forgot to include an end panel in the kitchen package so our kitchen fitter had to buy it separately later, with an extra cost of course . The kitchen looks good but for the price we paid we expected a better service.

   almost 2 years ago
3. PAUL Hatcher ★★★★★

   Very helpful.

   almost 2 years ago

1. Grace Serafim ★★★★★

   good customer service when visited and lots of options in store

   almost 3 years ago
2. Taras Nadvirny (Bear) ★★★★☆

   My favourite Howdens showroom in the area. Staff are great too.

   almost 3 years ago
3. Baz Pettett ★★★★★

   The best place ever for kitchen units and advice and fantastic quality and helpful staff

   almost 5 years ago

1. Simon Rodger ★☆☆☆☆

   Very poor customer service. No apology from the manager when the kitchen door sample service they offered obiously does not work. I had to fight for a refund, which was very stressful, and the manager acted like a mute, no communication skills what so ever. I would think twice about using them.

   more 6 years ago

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