Argos

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Reviews

1. Hayley Patience ★☆☆☆☆

   Customer service was sub-par and collection was awful waited ages while my order just sat there multiple staff just walked past and didn't bother to acknowledge

   1 month ago
2. S P ★☆☆☆☆

   Purchased a hoover today, opened the box to see it and noticed it was big and bulky and not as lightweight as we’d expected it to be. 30 mins later returned it to their store to be served by Stuart who told us “it doesn’t matter that you haven’t used the hoover, but the fact the box was opened classes as it being used” as if I didn’t have the right to return a product which I did not want. Under the consumer rights act & Argos’ return policy I am well within my rights to do so, I provided a valid receipt and he even said he will “put the return through for me ‘just this once’ as a gesture of goodwill” which is not the case at all because if it was unreturnable then he would not have processed the return. As soon as I heard ‘just this once’ I knew the kind of attitude I was dealing with, he then gave me a 10 minute lecture explaining that they need to be able to resell the item so to try not to open the box unless absolutely certain you are keeping the item, which is impossible when you can’t see anything in person in their shop & have to guess if it will be okay by looking at photos and descriptions on their site. They are clearly more interested in loosing sales than customer service. He then said half of the packaging from inside the box was “missing” which it 100% was not. Don’t sell things if you can’t be bothered to process a return! Safe to say I won’t be returning to this store as they should remember customers are paying their wages by buying their products!

   almost 9 months ago
3. Raymond Bewry ★★★★★

   Today, 6, March 2025, I purchased a Bush 32-inch Smart TV from Argos for a reasonable price of £125. Since its acquisition by Sainsbury’s supermarket in 2016, Argos is now conveniently located inside the supermarket. While I’ve seen some reviews highlighting poor customer service, my experience was quite the opposite. The entire transaction—from entering the store, selecting the TV from the catalog, paying for it, and leaving—took less than 12 minutes. Overall, I am very happy with my purchase and the smoothness of the transaction!

   almost 11 months ago

1. Shaun ★☆☆☆☆

   This is by far the most disorganized poorly run and unprofessional branch I have ever been a customer at. During my recent visit customers got sarcastically yelled at for not being able to identify where they had to que up due to a lack of signs, as you get with soo many businesses now, technology has replaced staff and has slowed customer service down and this is no different here . The young fella who served me did not have a clue about the phone I was trying to enquire about. when I asked the manager I got sarcastically told that they weren't experts -well here's an idea, if your branch can't employ staff that don't have a basic understanding of each product don't stock that product? £40 spent on a basic phone with a memory card and the memory is not even giving me the type of storage space that I need it for. When I called the manager out for being rude he blamed his autism. Where would the world be without these pathetic victim players? Last time I will be buying from this branch.

   1 year ago
2. Chris T ★★★★★

   Store is located within Sainsbury's. Quick polite service, very helpful nice staff. I purchased a £50 gift card using NECTAR points

   1 year ago
3. mercy moncy ★☆☆☆☆

   very bad customer service,ordered a washing machine inshop and paid.Told we will receive the product yesterday.waited all day at home.no update contacted the number which was supplier phone no.Guess what? the lady told me washing machine is out of stock and it wont be available fot atleast 3 months.Phoned Argos the person who took the phone was not helpful and said they dont know the the washing machine was out of stock and the she told me i called the supplier earlier otherwise they would have contacted me.i i phoned them at 16.00hrs.i asked to speak to the manager and told me they will contact me in72hrs.i cancelled my order i cant wait 3months to wash my clothes .

   almost 3 years ago

1. Ceslav Kisel ★☆☆☆☆

   Today ordered online Apple watch 7 ( it was a gift). Pop in to colect, took my staff , went back to car and noticed watch box was opened and watch was damaged, small crack on screen , so obviously Argos tried to sell used and damaged product and store staff knew it , they prepared order , . When box was given to me , lovely lady put it upside down obviously to hide opening signs , so be careful and check what you are taking from lovely staff from Longwater, got a refund . So zero for you guys.

   almost 3 years ago
2. Will Mitchell ★☆☆☆☆

   Purchased a Cleverspa Onyx hot tub and after only 5 weeks use, the heater stopped working. Tried to get an exchange or refund today but Argos Longwater Norwich say not their problem. Cleverspa are too busy to resolve issues quickly which the manager at Argos said he could do nothing about so no hot tub for me this summer after £400 spent with Argos. How is this fair to your customers?

   almost 4 years ago
3. ITV1 HD Ideal Extrt TV “Ideal World” Is own by Hochanda ★★★★★

   Argos in Longwater in Sainsbury's

   almost 4 years ago

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