Reviews

  1. Sam Williams ★★★★★

    Always find good stuff in here, staff are helpful and always plenty of stock.

  2. Gaz Knights ★☆☆☆☆

    Outrageous prices really consider buying brand new items as these fools charge nearly the same price plus no cash refunds is just bad business avoid at all cost staff are lazy & have no idea what they are doing gutted I have to give them one star as that's well to much

  3. Vinh ★★★★☆

    Selection is a tad limited on media, and prices arent all that great for hardware, but at least its always a safe assumption that you will find most semi relevant/ relevant hardware here for prices that are reasonable enough

  1. K Ree ★★★★☆

    Overall a great experience in the store. There appears to be a lot of reprints and recasing but that isnt a problem since you can easily choose another copy. Customer service is for the most part excellent, with staff usually being talkative. Caught a few whispers from staff complaining about having to do certain tasks but hey- its the service industry its how it is. The store is kept in pretty good condition, haven't personally been upstairs so cant comment for that but ive bought and traded in plenty of games here just fine and never had a problem with any games ive bought unlike other cex stores.

  2. Anna Nguyen ★☆☆☆☆

    so bad and disgusting, I bought a used ipad within 2 days I came to exchange it for another one because it was too big and not suitable for me, they said it couldn't be exchanged because it had scratches, oh this is a used one when it was sold it was already scratched, the staff was slow to process, the worst service in my life. damn

  3. sunnyb92 ★☆☆☆☆

    Took ages finding and valuing my trade in items when only took me a few minutes to find on their website! Tried to diddle me out of £40 on one item I was selling by selecting wrong model, never specified what the values were of several other items, and did undervalue another item by which point I'd lost the will to live. Wanted to trade in all for an iPad but they never bothered to charge it up so I could test it. Finally lost part of my item, probably reason why they couldn't test it. Left with some vouchers that now probably useless. Maybe I got the useless guy? But don't trust this store any longer.

  1. Helen Dodds ★★★★★

    I was in the store last week, and the customer service I received was second to none. The person who helped me was knowledgeable and efficient and worked out quickly what the problem with my phone was. I did a swap as mine was faulty. The whole process was hassle free.

  2. Luke S ★★★★☆

    A great shop with a wide range of games and DVDs to choose from ranging from modern to retro Usually have decent prices though some items are priced higher than competitors such as eBay and other game/film stores. But it's always great to find great deals and build up a haul at CEX. Good service every time I visit with decent waiting times if busy. 5* will continue to shop here as I have done for many years!

  3. Rob Foxton ★☆☆☆☆

    Where do I start, just been in this store to trade in a laptop. Takes forever for the first person to look over it. Then after about 30 minutes of me waiting for him to faff about I get told oh I can’t do anything if you don’t have ID. Didn’t realise my laptop had an ID of who I am for him to check against but anyway, on I go to waste more of my time. Then I come back and get served by some girl that looks like she’s never been shown how to wash her clothes or even herself for that matter, the place reeks of BO. She then offers me £50 less than what I was offered 15minutes previously. Wasn’t quite aware of how volatile the MacBook market was until this experience. However in all honesty, this place should be shut down for crimes against health, it’s an absolute health hazard. If you don’t have ages to waste and don’t want to smell a gym changing room then I would not recommend this shop. Absolutely disgusting shop, honestly true what they say about CEX employees. Hygiene, a decent attitude and competence goes a long way.

  1. Barry Willson ★★★★★

    Fantastic service when returning Android phone. I was served by Henry who was really patient and courteous. He arranged a quick test before confirming the phone was faulty and covered under warranty. I left the store with a replacement... very happy...would recommend this store without reservation

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FAQs

What is the address of CeX?

CeX is located at 35-37 St Stephens St, Norwich NR1 3QN, UK

What is the phone number of CeX?

You can contact CeX at +44 330 123 5986

How can I get to CeX?

You can find directions to CeX by following this map link

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