Just had a lovely short break at The Lanes Hotel. Found all the staff extremely friendly, helpful and kind. The room i had was spacious, cosy and warm. And a lovely view of the sea! I would happily return again.
Stayed in Brighton a few times but this time was exceptional! Amazingly warming, welcoming staff. Mike was very attentive and although first time meeting him, he felt like an old friend! Very much a people person and excells in his role. My partner booked the room with the balcony and was a very spacious room with a huge bath tub. Breakfast was fantastic too, best hash brown I have ever had and I have had a few. This is one place you will definitely return too after staying here. Fabulous all round. Thank you so much for making our stay so enjoyable and having a parking space (although not guaranteed) was so helpful too. X
I am writing to formally complain about the unhelpful and rude conduct of a staff member during a recent visit. I was visiting the area and urgently needed assistance to contact a friend who had been admitted to the Emergency Room (ER) at the hospital along with her two babies. I approached a staff member and requested access to Wi-Fi or help to place a call to my friend to ascertain her exact location within the hospital, given the nature of the emergency. The staff member I interacted with was extremely rude and dismissive toward me and refused to provide any assistance in contacting my friend during this time-sensitive emergency. The lack of empathy and unwillingness to help in a situation involving a medical emergency and young children was deeply distressing and unacceptable. I request that this complaint be thoroughly investigated and that appropriate action be taken to ensure all staff members understand the importance of providing courteous assistance, especially in emergency situations.
Great 2 nights away in a balcony room overlooking the sea, reasonably priced and staff were very helpful and informative. Shower/ bath were great and bed very comfy. The hotel is fairly worn out, could do with a lick of paint and balcony could do with a good scrub.
Jon at reception was lovely. However the lift wasn’t working and from the reviews it hasn’t been working for many months. I felt awful for the people staying that had big suitcases. The shower plug filled up quickly. The tv signal was awful. The WiFi didn’t work. There’s no soundproofing in the doors and you can hear other people in their rooms. Iron and hairdryer in the room was great however. Wouldn’t stay again unfortunately.
Very well located hotel. We're fortunate to get a free parking space (last one left) in front of hotel. The service at reception is great. Professional and friendly. For the price we paid, knowing that Brighton is on the high side for even basic hotel accommodation, we were a little disappointed at the room for several reasons. 1. Unbelievably hot, despite outside temps of freezing! Can't imagine what it'd be like in summer. 2. Quite a poky room. 3. The shower was terrible. It was 1980s standard in water pressure, ie pre power showers. Felt like drizzle, a spray at best. The hotel really ought to sort this. That said, it's a pleasant enough hotel, and their staff are helpful.
Stayed for a couple of days Rooms were basic but comfy and clean. The room looks fairly modern Staff were all really friendly and helpful even when turning up at 4.30am from a night out! Great place to stay if you're on a budget
Really loved our stay here. Great vibes, staff were so lovely ,a great team. Rooms were fab - great size, everything you need and clean . Would definitely recommend.
Obviously when reviewing these kinds of hotels it has to be in context, and you're only ever comparing them to one's expectations with old-fashioned hotels in seaside towns. I'll start with the pros. The service, at least what little I made use of, was faultless. Check-in staff were friendly and helpful, and I wouldn't have hesitated to ask for anything. It was also obvious that thought had been put in for the little things, as the tea/coffee facilities included various biscuits and sweets. As far as location goes, it's almost perfect. The hotel is on the main coastal road, and a short walk to the pier. Unfortunately this also means that parking is extremely restricted, and the free parking the hotel has, can only accommodate about 4-5 cars. As to the room, well what I can say is that it was clean, the bed was fairly comfy with plenty of pillows, and the towels were all nice and fluffy. However, the room was very stuffy, and even with the windows wide open in the middle of night, when there was a bit of a breeze outside, there was zero circulation in the room. Additionally, the bed was not very large, so while this was good enough for me as a solo guest it would have been very cozy had I been with someone else. The furnishing is very basic, not even doors on the cupboards, and the TV is mounted on a side wall so you can only watch at an angle. Picture quality wasn't great either. The shower pressure was non-existent, and there was only a combi shower gel/shampoo supplied. In short, if I was travelling to Brighton again on my own and needed a place to crash for a night or two, I'd probably stay there again (provided the price was right). But not for a holiday where I wanted to enjoy the hotel stay too.
Mediocrity. High prices for no apparent reason, other than it's in Brighton. £12.50 for breakfast, which is expensive for what's on offer. Plus the breakfast is served for only one hour, starting at 8:30. Not good enough for business folks. Plus £30 for a late checkout is laughable. My allocated room had a 'view' of the fire escape. All this for a room-only price which was 50% higher than other hotels I stayed in during my trip to the UK. It appeared to me that this hotel just likes the high life of high prices. During the recent heat wave, it would have been nice to have had water bottles as complimentary in the room; alas no. On a positive note, the staff were really friendly and couldn't be nicer. The location, in Kemptown, is really good. Internet was fast, which I appreciated. Complimentary breakfast and a longer serve time should be the norm. Thank you to the friendly staff at the Lanes. The hotel just needs to improve in other areas to warrant more than 2 stars.
The Lanes Hotel is located at 70-72 Marine Parade, Kemptown, Brighton and Hove, Brighton BN2 1AE, UK
You can contact The Lanes Hotel at +44 1273 674231
You can find directions to The Lanes Hotel by following this map link