Longhouse Lettings, Brighton Real Estate Agent in Kemptown, Brighton and Hove

Reviews

1. Lydia ★☆☆☆☆

   A really poor and unprofessional company. We moved in to a house which was absolutely not up to any health and safety standards with a mouldy bed, bashed in freezer draws and faulty appliances. When reporting appliances we were met with a very patronising “have you tried turning them on and off?”. Went weeks without a working oven (from the day moved in) and told “I thought uni students liked takeaways” when staff came to check the oven. Would have to wait weeks for replies, or for anything to be replaced/fixed a lot of the time - no washing machine, oven or tv for extended periods of time. Quite upset with how I was treated by the agency when I’ve not faced a single issue with other landlords in the past! Avoid!

   almost 10 months ago
2. Laurence ★☆☆☆☆

   Clearly not very nice people. After subsequently seeing a property through open rent, realised that a lot of these properties were for students only. When she contacted me on my private email, she asked if I wanted to do a video call. I replied by saying 'ok but I am not a student', and she absolutely ignored me. The audacity to contact someone and then blank them is outstandingly bad behaviour. No wonder micro companies remain micro companies.

   almost 11 months ago
3. Sergei Zharkikh ★★★★★

   Good day. I was a tenant at 31 Hollingbury Road, Brighton for 2 years while studying at the University of Brighton and would like to recommend Longhouse Lettings. I want to highlight the prompt and quality responses to all my queries, as well as the highly professional service, starting from the help with moving in and detailed advice on where I can find the shops I need, and also when moving out when Oliver gave me detailed advice on cleaning, which allowed me to return my deposit without any problems. Also, in cases where the washing machine and fridge broke down, communication with the landlord was carried out quickly, and a new washing machine and fridge were purchased. I would especially like to highlight Oliver Wilkins for his friendliness and professional help with all issues, and Michelle for her prompt communication. With gratitude, Sergey Zharkikh

   1 year ago

1. Laura molina grande ★★★★★

   We highly recommend this agency. They were by our side throughout the long and challenging process of managing our rental property, assisting us with tenant and neighbors issues and the multiple repairs we encountered along the way. Their support and wise advice made all the difference, turning what could have been a stressful experience into a manageable one. We are incredibly grateful for their dedication and professionalism. It was such a relief to have their expertise and guidance during this time. Thank you so much for everything!

   1 year ago
2. Huseyin ★☆☆☆☆

   I rang to enquire about a room on the 24th of August and was told they would send me a txt with access to a virtual viewing. This didn't occur. Prior to this I had sent a message to them to arrange a viewing view Open Rent and they sent an automated reply saying somebody would be in touch. 14 days later, nothing. I received no response. Don't waste your time with them.

   almost 3 years ago
3. Antonia B ★☆☆☆☆

   Had a disappointing experience with the agency. :( I felt assured that I had student accommodation in an area which was mostly fully booked only to be told that I had lost the place to previous viewers despite asking to place a deposit a few days earlier… Mostly a lack of communication and professionalism. I appreciate the people I spoke to on the phone were helpful at times! but this wasn’t a nice thing that happened and screwed me over.

   almost 4 years ago

1. Lia James ★★★★☆

   I am writing this review because this week, the staff at Longhouse Lettings has been working particularly hard to improve my experience living on one of their properties (and to streamline the maintenance process). They have implemented a new, comprehensive system by which to upload issues, and the result has been remarkable. It has been a 5-star week. I have given a 4-star review for two reasons: 1) Because for the first month or so living in on this property, I was a bit disenchanted with the response time from the agency when we had fairly urgent issues in our home. However, like I said above, this week has been a completely different story. 2) Because I thought the application and registration process through Longhouse was more complicated than I would have liked, and a few parts of the application were unclear and ended up being unnecessary (for example, there was a very long and detailed application form that I was asked to fill out by one Longhouse representative, and then 3 days later I was sent another, much shorter one that ended up being the proper one to submit. I wish I hadn't spent so much time on the longer application when I didn't need it in the first place!). However, seeing how responsive this team is to feedback, I suspect that this will not be a problem in the future, and I recommend letting with Longhouse! I suspect, if my renting experience continues to be as pleasant as it has been this week, that I will return to this review and give it a full 5 stars. As I said, this has been a 5-star week (and you cannot say that for many renting situations). Thank you, Longhouse!

   almost 4 years ago
2. Smith Luck ★☆☆☆☆

   Hello everyone, I have been living with Barbara, for a Year and six month, I strongly Recommend Barbara and Allan Hill are both very good landlords. and their house are decent and very good place to live. Also, The area is nice If you are student and looking for a good place to live you should keep in touch with them. All the best,,,Abu

   almost 4 years ago
3. Sip Warner ★★★★★

   I've been looking to move for quite some time now and thats when I discovered Alan and Longhouse Lettings. From the get go Alan was helpful, responsive and patient. He gave me the break down from start to finish as to what he needed from me in order to move forward, he was attentive and present and I didn't feel like this was just another housing agency trying to get my money or an agent trying to get their commission on a sale. I went to see the house and I liked it but it wasn't quite what i was looking for but Alan and Longhouse Lettings were patient with me and sent me emails and messages daily on alternetive options of places that were in my price range. Truly it was a breath of fresh air. Thank you Alan and Longhouse Lettings!

   almost 5 years ago

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