Evans Cycles

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Reviews

1. Paul Meacher ★★★★★

   Called in to have a look at some cycle shoes,Tom and Rowan were both super helpful, very knowledgeable very professional and an asset to the company.Well done guys .Thank you

   almost 2 months ago
2. Vitor Viana ★☆☆☆☆

   Been put off to buy a bike. I have been thinking to by a bicycle for some time as I have bought one to my toddler soon for his birthday, so after me browsing online for a few months and getting confused with so many different sizes and offers I have decided to go to a shop and buy one, so I can hopefully show and teach my little one how to ride. So I went to the shop with my soon determined to get a bike for me but after browsing for over 15 min, and having a couple of staff members walking past and ignoring us when we where the only customers in the shop, I decided to just leave the store. I was going to buy this bike in a shop to make sure I get a real persons helping with correct sizes etc, but I now feel like the online robot is giving me better service.

   almost 6 months ago
3. Stacey P ★☆☆☆☆

   Staff not very helpful on multiple occasions, gave them the benefit of doubt on the first occasion but similar experience again more recently. First occasion I asked if they stocked the bottom bracket of my mountain bike, I didn't even say the brand of bike yet the mechanic said no we don't stock parts for that bike - they didn't even know which bike I had and it was one of the bikes they sell in store! Phoned recently to ask about a repair on my bike to be carried out, I am unable to drop it off before work as I start work before they open so asked if I could drop it off during my lunch break and collect it 5 hours later and was told no they will be too busy selling bikes to do a small repair in 5 hours! Edit - I walked past at lunchtime and the shop was empty! Very bad customer service do not recommend.

   almost 8 months ago

1. Sarah Turnham ★★☆☆☆

   It would be a one star review, but to be fair, the staff in the shop are helpful, knowledgable and friendly. If you pick something up and buy it in the shop I’m sure it will be fine. Do not let them order anything for you though. We paid more for delivery than we would online. Which i did as I wanted to make sure it was sorted and would come quickly (I had been told it would be a priority to build it if we ordered on store). We brought a bike weeks ago. It wasn’t delivered (delivery to store), customer services kept looking into it and trying to find out what happened to it. All they could find out was that it never left the warehouse. So after weeks of going round in circles they will only offer a refund. Which because I ordered in store, I now have to go into store to collect.

   almost 9 months ago
2. Alex Hackett ★★★★★

   Ordered a bike as I needed a size they didnt currently have in-store, 3 days later it had arrived, been built and I walked it out of the store, couldnt be happier :) Every member of staff I spoke to seemed to be a genuine cycling enthusiast and were a pleasure to deal with, will definitely be continuing to use the store for my future cycling needs,

   almost 11 months ago
3. Shagor Chowdhury ★★★★★

   The staff are really friendly and helpful, the prices are so much cheaper than other bike shops and have always helped when something is wrong with my bike. Bought a canondale topstone 1 and was really smooth buying process, would reccomend!

   almost 3 years ago

1. Robert Middleton ★★★★★

   Micheal and his team in the Norwich store were very helpful and fixed a highly unusual folding-stem on a Cannondale bike. I can highly recommend them for professional & friendly service.

   almost 3 years ago
2. Seraphim Collins ★★★★★

   Its fashionable these days for cycling aficionados to look down on the big chains like Evans. Yesterday lunchtime, I went to this store with a small problem (broken saddle) and the guys there couldn't have been more helpful - interrupting what they were doing and fixed my problem in a total non-jobsworth-type of way. Will definitely come back to this store when I buy my next bike! Thank you!

   almost 3 years ago
3. Lindsay Venn ★★★★★

   Popped into the Norwich store for some advice and help on bike lights and Amanda who served me could not have been more helpful. In fact every time I've been in, they've all been super generous with their time and expertise... Thank you Amanda!

   almost 3 years ago

1. Adam Stembrowicz ★★★★★

   Initially on my first visit into the Evans Norwich store I spoke with a rad dude named Hamish, who could not have been more enthusiastic and helpful with a Shimano disc brake enquiry. Impressed with his customer service I returned some weeks later to the store and purchased the disc brakes after a store colleague named Amanda was very helpful on the phone before hand. Upon entering the store another awesome colleague named Cam was really enthusiastic and helpful with my in store purchase of above mentioned item. Upon finding out he too was a fellow BMX rider I felt really valued as a customer, following a good chat about bikes and BMX. I would recommend these three colleagues and the Norwich store for sure. Keep up the great work! Enthusiastic, passionate staff make a great workforce and in turn happy customers!

   almost 3 years ago

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