Companion Care - Hove

Reviews

1. Amy Flynn ★★★★★

   I’ve been bringing my cat to this clinic for about a year, and the vets and staff have always been so kind and friendly. Recently, I had to bring my cat in for an unexpected emergency, and it was a very upsetting experience. The team went above and beyond: keeping me updated, taking wonderful care of my cat, and helping her heal. They even took the time to comfort a very distressed, crying woman (me). I’m truly grateful for their compassion and support. Thank you, I would definitely recommend, especially my vet(Megan)!

   almost 6 months ago
2. Mike ★☆☆☆☆

   I’ve had an extremely disappointing experience with this veterinary clinic — and unfortunately, this is not the first time. I strongly recommend finding a different vet, as this practice has consistently proven unreliable, unprofessional, and unnecessarily expensive. Appointments are rarely punctual, and the vets often leave early, resulting in rushed or inadequate care. My pet’s vaccinations were slightly overdue, and unlike the regular monthly text reminders I receive for inexpensive flea treatments, no reminder was sent for the far more important and costly vaccinations. As a result, I had to pay for an entirely new round of expensive vaccinations. This issue occurred again after paying for two rounds — and once more, no reminder was sent. When I explained the situation to the receptionist, I was met with rudeness, arrogance, and complete lack of accountability. Instead of acknowledging the failure to notify me, I was simply blamed. It’s unacceptable that they can send automated texts for low-cost treatments but fail to send reminders for nearly £200 vaccinations. I was promised a call back from the manager to address this issue — which never happened. Despite following up multiple times, I received no resolution and no courtesy call. This clinic demonstrates poor customer service, poor communication, and a clear lack of care for their clients and patients. I’m deeply dissatisfied and will be taking my pet elsewhere.

   almost 7 months ago
3. S. Miller ★☆☆☆☆

   You can get better value for your pets elsewhere. I know we all get stuck when it comes to consistency for our pets. However, the vets are more worried about sales than your pet. The receptionists have no training in customer service. They are sarcastic, inconsiderate and abusive. I asked to speak to a manager and I was refused.

   1 year ago

1. Nikki Cleeter ★★★★★

   Sam was amazing. She was so friendly, helpful and informative whist selling my 2 grandchildren fish. She went above and beyond, as did Nova the checkout assistant. They even introduced Chicken the guinea pig to my grandchildren!!! We left feeling so happy and satisfied. Thank you ladies !!

   1 year ago
2. sarah paisley ★★★★★

   Companion care vets were so kind and compassionate when we had to put our elderly Labrador to sleep. Frederica the vet was so good at explaining everything to us and she reassured us in every way. She enabled us to feel comfortable with our decision and made the experience much more tolerable. The receptionist was kind and thoughtful too. Thank you so much for all you did.

   1 year ago
3. romaleigh ward ★☆☆☆☆

   definitely avoid this vets no care whatsoever about your pet didn’t stitch dog up properly to be spade and also cut the dogs nail so short.

   almost 3 years ago

1. Jane Birch ★★★★★

   The vet who dealt with my 2 dogs was very sensitive to the fact one was very nervous and took time to examine her. She came down to Meg rather than having her on the table. With Jodi she also took time and gained her confidence quickly. I am sorry I can't remember the name of the vet, but I would be happy for her to treat my dogs again.

   almost 3 years ago
2. Neesha S ★★★★★

   Suzanna was amazing. We have our two kittens registered with this vet, and I cannot praise her enough. She was calm, informative and kind. Our kitten even fell asleep in the check up. We had our little one spayed here and the whole team, are amazing. Everyone is friendly and the head vet Grahame is always great! No complaints.

   almost 3 years ago
3. Vanessa Gordon-Dseagu ★★★☆☆

   Companion Care as a vets seems fine. Our only issue was that, at the time of our initial appointment, the postcode and address on google was incorrect so we ended up in the wrong place. New customers might want to double-check the address.

   almost 3 years ago

1. Martin Adams ★★★★★

   We visited Pet at Home in order to add some babies to our home so we went for some gorgeous little goldfish! Matt was so lovely in helping us choose our little babies and helping choose the correct food, also how and when to feed them!

   almost 5 years ago

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