Acorn Veterinary Surgery

Reviews

1. Despoina Tsouroupi ★☆☆☆☆

   I am no longer taking my cat there but i felt like the review was due. I called them to book an appointment for my cats travel document. I asked how much it would cost me and they said £145. Because they changed my appointment i belive twice i had confirmed the price on every phonecall. When i got there they charged me 175 and when i asked politely why the increase the two girls at reception looked at each other and said the price changed in the meantime. I think thats a lie and if its not i think i should have been made aware. Anyway after this and as i was about to travel with my cat i asked if it was ok to place the cat carrier with my cat inside on the scales and they were rude once again saying that its for dog actually. I said ??? This wouldnt make a difference to them and i dont see why they wouldnt let me. One of them very rudely said to the other ugh let her its fine. Like i dont understand are you guys ok?? If you hate your job its not our fault?? The actual vets have always been very polite but the vibe on the reception is extremely toxic. Get a life and maybe stop scamming people by charging them extra for nothing… lol

   almost 7 months ago
2. kevin beck ★☆☆☆☆

   Used to be good. Not any more, have been going here for years and been a slow decreases from giving medication thats out of date, over charging invoices, no appointments or changing them last minute, a constant changing of vets so never talk to the same person and lost medical history.

   almost 8 months ago
3. nicky robinson ★★★★★

   Amazing care for our puppy who was vomiting, explained reasons, treatment, costs and reassured us he would be well cared for by staff.

   almost 8 months ago

1. Annemarie ★☆☆☆☆

   I honestly don’t know where to start — I’m still reeling from my phone call with Acorn Vets. My daughter bought a puppy from a breeder in Brighton, and Acorn provided the first vaccination. The second was included in the purchase price. When I called to book, I was told by Taylor that the vaccine could only be given one day either side of the 28th day. I explained that we live 90 minutes away and that, due to my son’s special needs, I can only travel on Fridays. Despite this, I was told that if the puppy was even one day late, it would not be covered from illness and its insurance would be invalidated. I have three dogs and know this simply isn’t true. I called the RCVS for clarification, and they advised me to ask the practice to put these claims in writing. I will be interested to see if they respond. What shocked me further was being told by Taylor that I could “take the puppy to another vet if I liked.” I found this cold, dismissive, and unprofessional. The recorded message on their phone line says they don’t tolerate aggressive behaviour from clients — which is fair enough — but perhaps they should also consider the passive-aggressive behaviour some clients experience from staff. This whole interaction has left me disappointed and disheartened. I had hoped for professionalism, compassion, and support, especially when dealing with new puppy owners. Instead, I came away feeling dismissed and unheard. I would avoid this practice at all costs

   almost 8 months ago
2. Chris Gibbo ★★★★☆

   I visited Portland road surgery yesterday. I'm so glad I joined the pet club a few years ago because it's really great value for these tuff times.Most people are experiencing financial difficulties and your pet is so important. My dog Charlie is getting on like myself and yesterday was an eye opener for me as I love my dog very much I don't have children but he is my boy. I seen verity who is a lovely person but also a really good veterinarian. Very professional caring and knowledgeable. She explained about my dogs health going forward and as I no about joint pain my dog is going down the same road. So I recommend joining the pet club and acorn veterinary surgery are very good.

   1 year ago
3. Lisa Trangmar ★★★★☆

   From the moment I walked in with my cat Simba I was made to feel very welcome by all the staff there. I normally use their other branch in Hangleton but they were unavailable to see Simba after an accident. Thankfully he was not seriously hurt just a few minor scrapes, the vet was so empathetic towards him and checked him over more than once to make sure she hadn't missed anything. I have been with this vet for almost a year now and would highly recommend them to anyone looking for a veterinary surgery.

   almost 3 years ago

1. Elizabeth King ★★★★★

   As usual at this vets everything went smoothly with my dogs surgery, kept us updated all the way. Would not use any other vets

   almost 3 years ago
2. Elisabeth Neighbour ★★★★★

   Always friendly, experienced and good with my pets. Never an issue getting an appointment when it suits me. Despite geographically moving away from the vets I still go there due to their good practise!

   almost 3 years ago
3. Katherine Perrin ★★★★★

   Wonderful vets - fab staff, good facilities and have always had great customer service. 100% recommend

   almost 3 years ago

1. Jennifer Le Roux ★★★★★

   I moved here from Pets at Home last year when one of my dogs was very unwell. They offered so much more care and attention. They offer a personal service and the reassurance you need when your beloved pets are unwell. Roxie (right) sadly passed away in March but they did all they could throughout treatment and adapted with a phased diagnosis plan when I was on a tight budget. I honestly wouldn't have coped with her passing without their input and support.

   more 7 years ago

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