Southdown Veterinary Group - Hove Veterinary Care in Hove, Brighton and Hove

Reviews

1. angelina silva ★☆☆☆☆

   Disappointing Experience with Health Certificate appointment for traveling abroad and poor communication about pricing . I am writing this review to express my dissatisfaction with my recent experience at your clinic regarding the appointment for a health certificate, which was cancelled just a day before my travel. The lack of professionalism displayed was incredibly frustrating, especially as I was not informed of any potential issues until the last moment. The uncertainty and stress caused during this time were unnecessary and could have been avoided with better communication. Furthermore, I had to take the initiative to demand an alternative clinic to address the issue, which added to my frustration. Also the pricing was incorrectly quoted over the phone , once I booked the appointment the vet gave me a much higher quote with no explanation. I expected a higher standard of service, especially considering the importance of obtaining this certificate in a timely manner. I hope that you will take this feedback seriously and make the necessary improvements to prevent future occurrences for other clients.

   1 year ago
2. Peter Bartram ★★☆☆☆

   Having acquired a cat from his previous owner, I requested renewal supplies of two of his medications. After three days I got no response, and when I phoned again was told I would have to pay £60 for a visit to get that done. This seems exorbitant and unnecessary, and I am thinking of going to another vet practice.

   1 year ago
3. Andree Hill ★★★★★

   Brought our floppsie here for neutering, brilliant staff very helpful and very good aftercare thank you Mr &Mrs hill

   1 year ago

1. Kieran Austin ★★★★★

   Fantastic experience with Southdown vets. Always really helpful on the phone and really friendly on reception. Vets have all been really helpful. My dog recently had to be sedated for ear checks and the attending practicioners (sorry I didn't catch their names!) made him really comfortable and were very understanding with him being very nervous. Wouldn't hestitate to recommend to anyone.

   almost 2 years ago
2. Shanice Dewdney ★★★★★

   Southdown is very good. Absolutely love Ben the vet always helped me and my kittys out! Never had an issue

   almost 3 years ago
3. Richie Leonard ★★★★★

   They have been my vets for 8 years with my current dog. They have only ever looked after him well and seem to really care about the animals they treat. I have no complaints, and when calling round comparing prices with other local practices, they are actually somewhere near reasonable with their pricing structure.

   almost 4 years ago

1. Zero Green ★★★★★

   Some of the kindest most welcoming people we’ve ever met. My partner and i have recently gotten a kitten (dumpling) and chose Southdown vets and it was the best decision we’ve ever made. From the moment the employee opened the door we were welcomed with smiles and amazing communication. Everyone from receptionists to vets are warm, kind and patient. Both my partner and i are beyond grateful and our kitten is always calm there.

   almost 4 years ago
2. georgie hubbarde ★★★★★

   Wow! What an amazing experience. I was able to get an appointment within days and got seen by a very kind vet who was able to determine my cat (Miss P)'s problem very quickly. The staff who were on reception were also excellent. They gave me extra advice free of charge and my cat is now fully recovered. I am not one to leave google reviews but this was an exceptional level of care. For anyone looking for a new veterinary practice, these guys are the best!

   almost 4 years ago
3. Zombie 187 ★★★★★

   My dogs had a great time at the vet & are free 9f flees lol, They had a clean bill of health & the staff was lovely & very respectful

   almost 4 years ago

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