From the initial phone call right through to my big boys operation they were outstanding I couldn't thank them as much its vets like these they take the worry and stress away
⭐ Avoid at all costs ⭐ This vet practice is an absolute nightmare. The reception staff are completely useless — their only solution for every mistake is to say “sorry,” as if that somehow helps your pet feel better. We’ve had issues with them almost every other month. The last straw was when we turned up for our cat’s treatment appointment, only to be told it was cancelled because they hadn’t realised that more than six months had passed since her last vet visit. No vet was available, no effort to fix their mistake, and now we either have to wait several more days or take time off work to book an emergency appointment next week — all because of their sheer incompetence. If you care about your pet and want a clinic that’s reliable, organised, and actually pays attention, go anywhere else but here.
If you care about your pet, avoid this clinic. We chose Willows in Hellesdon for convenience after moving, but two months and nearly £700 later, we’ve gone elsewhere due to their incompetence and lack of care. Our dog had multiple symptoms that were dismissed as unrelated. Blood tests “showed nothing” yet we were charged exorbitant fees for glorified allergy tablets that were not going to fix the underlying issues. After doing my own research, I contacted them to request tests for hypothyroidism — a vet was supposed to call back but never did. This became a pattern: endless chasing, no follow-up, and constant excuses that the vet was “at another clinic” or “off that day.” We’ve since switched to a new practice, where our dog was immediately diagnosed with hypothyroidism and is now finally receiving proper treatment. This clinic is disorganised, overstretched, and fails its patients. Don’t risk your pet’s health — go elsewhere.
I can’t complain about the staff they where all lovely the one thing I will say is the robbed me in broad daylight I took my cat in for a water infection and was charged £290 they done a blood test without telling me why and what for I left with my cat and told to take wee example witch I did and return it as soon as possible to be told it’s not enough now I’m not being funny I suffer with water infections and I know myself when it comes to going to the toilet not a lot come out any way finally had enough took what I could get in to get a phone call at 4pm to say her prescription was ready to collect to have to pay another £3.11 and another wee example to get a phone call this morning to say I have to collect pain relief for my cat but wasn’t told how much it’s going to cost and that my cat now need a special diet still waiting for them to email me with diet requirements what she can have and what she can not have
Such an amazing vet, they've all been so lovely and helped our dogs and have been the only vets not to judge because of our age! They were amazing when one of our dogs had to have a tumour removed and have helped us so much!
Been my vets for over 20 years, they met one of my cats Rocky at 3 months old and have cared , treated and advised on him all his life, yesterday after he fell unwell on top of his old age I had to let him go and they gave me the time and understanding to hold him and let him go in peace ..thank you all x
The staff were kind, there were precautions in place due to restrictions. The nurse who was treating my rabbit seems kind, I did struggle a little to understand though. The veterinary did get my rabbits name wrong but I called them after I returned home and they apologised and corrected the mistakes. As it wasn't nice weather and had to wait outside, it was cold for my rabbit which was concerning, but she was seen quite quickly.
Willow Veterinary Clinic - Drayton High Road is located at 323 Drayton High Rd, Norwich NR6 5AA, UK
You can contact Willow Veterinary Clinic - Drayton High Road at +44 1603 411520
You can find directions to Willow Veterinary Clinic - Drayton High Road by following this map link