Park Avenue Medical Centre Hospital in Northampton

Reviews

1. Hazera Khatun ★☆☆☆☆

   Been registered to Park Avenue Medical Centre for 20+ years and the care has become progressively worse. Would not recommend this surgery at all. Reception staff never want to help no matter how polite and understanding you are. Appointments are rushed and professionals do not care. I am a nurse myself and the lack of empathy and incompetence is disgusting. Professionals are quick to prescribe anything and hurry you out the door, even if you disagree with the medication that has been prescribed. Constant battle with trying to resolve your medical problems. Had to chase referrals made by GPs because they were incorrectly sent as ‘routine referrals’ instead of ‘urgent referrals’. When asking reception about admin enquiries which is part of their job description, they are quick to find an excuse and decline your request. I have now moved GP practices as I have had enough. This GP has no sense of urgency.

   almost 7 months ago
2. jennifer davis ★★★★★

   Had a mot appointment. And the lady was so lovely and when I explained other issues I felt she tried to get it sorted for me but the doctors were full that day. But she listened to me. And I felt she really cared . I had bloods done and I normally bruise and no bruise. I was having such a bad day/week and she really did make me feel cared for and so nice to talk to. It's people like this that make such a difference to your day. So thank you

   almost 7 months ago
3. calmis mariana ★☆☆☆☆

   Date: Wednesday, 29 October 2025 – around 10:51 a.m. Location: Park Avenue Medical Centre I called the surgery to book an appointment with my GP. The lady from administration spoke to me in a rude and dismissive way, as if I was bothering her. She told me I would be contacted between 2 and 4 p.m., but nobody called me. It is very hard to get an appointment here, especially for working people. I start work at 6 a.m. and finish at 2 p.m. I asked politely to be contacted after 2, but she said it was “too late”. That’s unfair — people who work deserve access to medical care too. I also noticed a lack of respect towards patients who don’t speak perfect English. It feels like we are treated differently. I’m not asking for anything special — just respect, kindness, and a fair chance to see a doctor. I hope this review helps improve the way patients are spoken to and scheduled in the future. Everyone deserves to be treated with dignity.

   almost 8 months ago

1. Simon Ingleton ★★★★★

   I have received nothing but excellent advice and support, the reception staff are always welcoming and helpful. The two doctors that have been looking after me have been fantastic, they listen and care. I have received the best possible care, far better than any other local surgery.

   1 year ago
2. Fred Bloggs ★☆☆☆☆

   Very poor experiences with this practice. They seem to be more interested in covering up their poor performance than caring for patients. You turn up for an appointment only to be told it does not exist, if you complain you are told there is no evidence you made the appointment! If you phone up and ask to talk to the practice manager she doesn't call you back at the agreed time, or that day, then she adds a note to your medical record saying that she called you, on a different day, and you did not answer, making it look like it is your fault and you are wasting their time! Your complaints are not recorded on your medical record, but the surgeries counter-claims are recorded. A very unprofessional and dishonest setup.

   1 year ago
3. Adam Oleszczuk ★☆☆☆☆

   Avoid! The receptionist is very rude and not helpful at all. They will send you to A&E with any illness. Tried to see nurse to check my leg after injury a couple of days earlier and been told to contact A&E. Asked for MOT check-ups for over 40's and also heard that they don't do that unless I am diabetes or have any health problems ( How do I know if I can not see the doctor? ) I have finally changed the GP

   almost 3 years ago

1. Ruth S ★★★★★

   I have been with this surgery for years and whilst there has been a decline of availability and various other frustrations it is not the fault of the doctors, nurses and staff. This is a problem with the government and how it is funding the NHS. It is happening across the country. All the negative reviews thinking they'll get much better service elsewhere will be sadly mistaken. I have a disabled daughter who regularly needs gp input. Since the start of the online triage form I have not had one problem with getting appointments for her. The doctors and nurses are incredible and always allow enough time for us to be felt heard and cared for. They do an amazing job considering all the pressure and stress that they are under.

   almost 3 years ago
2. K G ★★★★★

   Don’t understand the bad reviews. They have set up an easy to use booking system, and the level of care is just as good as it always has been. The NHS are under a lot of pressure and this surgery has found a way to make it work.

   almost 3 years ago
3. Allmyclips X Sosa ★☆☆☆☆

   0 stars. By far the worst surgery alongside Weston Favell. The Receptionists just fob you off everytime you call with the same old textbook stuff that they tell every caller. Do not sign up to this surgery because you won’t get an appointment or help. This surgery needs to be closed.

   almost 3 years ago

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