Sofology Stoke-on-Trent Hanley, Stoke-on-Trent

Reviews

1. John Federici ★☆☆☆☆

   This is now been posted on all socal media sites by myself, my friends and family members. This is something I strongly feel I must share, we work hard for our money. Two months ago myself and my wife went to Sofology in Hanley Stoke-on-Trent. We purchased two leather sofas for £3500 and were given an 8 week delivery date. 8 weeks later the sofas came. The delivery guys clipped the two sections of the sofas together, because they come in two halves. When they had finished the assembly, I was horrified by the poor workmanship and how badly they fitted together. Even the delivery guy commented on how bad the sofas fitted, and went on to say they see it all the time with Sofology. I contacted Sofology customer services and was told how sorry they were, but I could not return sofas until their technician had a look at them, and he would make the final decision if I could return them or not. (This technician works for Sofology!!!!) Three weeks later Sofologys technician came to look at the problem. He found the two halves of the sofas had not been clipped together properly, He said the rest of the poor fitting was within their tolerance, see photos (the last picture showing the charcoal sofa inside their showroom). It seems to me Sofology put their best stuff in their shops for you to view. What you get from their warehouse is an absolute garbage. AVOID AVOID AVIOD SOFOLOGY. Update, and in reply to your, (Sofology) standard asked. I have spoken to your customer service and they are a total waste of time. If anyone is read this, think twice about giving your money to this company, try somewhere else before you regret it.

   almost 8 months ago
2. Kev Sutton ★★★★☆

   Doing some sofa shopping and out of the 4 in the area the staff here were amongst the most friendly and helpful. The store is well stocked with different styles and they have really helpful signs with the various colours and configurations on them. Worth a visit even if you had intended to buy from one of the other stores.

   almost 10 months ago
3. Chloe Meyrick ★★★★★

   Ordered our sofas from this store and we had the great pleasure of being served by James. James was absolutely incredible & his knowledge of every range, what the sofas are made out of and the aftercare is commendable. James was super patient with us (we were in the store for nearly 5 hours) he drew designs & our living room layout on his iPad to really help us visualise what the sofas would look like. James also has an incredible ability of mental maths so really helped us to understand how the sofas would fit & how much room we’d have either side etc. He also wasn’t afraid to say his opinion about weather he thought the sizing would look right (as we were thinking about a bigger sofa) - it’s a good job we listened to James as his expertise was right and a bigger one wouldn’t have fitted right. He also explained how in his spare time he researches ‘what’s on trend’ which actually have us the great idea of using our footstool (from the Oscar range) as a display table too. James is really passionate about what he does & made our experience so much easier! We now have two lovely sofas & a footstool from the Oscar range that fits perfectly into our living room and we’re very pleased! A huge thank you- James

   almost 10 months ago

1. Afreen Akhter ★☆☆☆☆

   Ordered sofas n this branch in paid £129 for delivery and assembly. You'd expect because I paid for 'assembly' the sofas would come unassembled or I'd atleast be asked if they come assembled if they'd fit through the door. I wasn't told or asked anything. On the delivery date 19th July the sofas arrived assembled and wouldn't fit through the door. They were trying to force them through and I told them they would damage something to which one of the delivery guys became very rude and kept saying 'what do you want me to do' They then took the sofas back. It is now 5th August, I have been constantly phoning them and all I get told is 'the technician hasn't unassembled them yet' so they can't be delivered. In the meantime I have no seating and they don't seem to care that I have a disabled child and this really affects her. After you have paid them expect no help. DONT EVER BUY FROM THEM!

   1 year ago
2. Shy ★★★★★

   Purchased from this store corner illinois sofa. Staff were very helpful and knowledgeable, Jackie who we saw in store, was a great help. The whole journey went smoothly. Delivered in perfect condition setup by the delivery guys, they explained how to set the corner suite and its functions. Cannot fault Sofology highly recommend brilliant quality sofa ranges more importantly they have great store staff. Love my new sofa it is a dream to sit and relax on very happy indeed.

   almost 3 years ago
3. aaron worrall ★☆☆☆☆

   Showroom staff are excellent, however customer services are a major let down, failed delivery 3 times and we were told because we bought in store and not online we had no rights to any refund at all!! Had a long battle to get money back for a sofa that never turned up. Disgraceful service from Will in customer service, AVOID this company at all costs do yourself a favour and take your hard earned money elsewhere! Would never use this company again and would never recommend!

   almost 3 years ago

1. [email protected] Bertose13 ★☆☆☆☆

   Very helpful when paying for item but when had a problem with old settee going as sofology did not care as long as they had been payed, I had to drive 4 hours holiday to pay £89 then back.as they would not take payment over the phone. But did for the settee, when balance need to be payed. Thanks for spoiling our family holiday. I said how about saying sorry at least from staff for my inconvenience, staff look as if I asked for there kidney..

   almost 4 years ago
2. Michael Holt ★★★★★

   Went on a Tuesday morning during school holidays. Absolutely empty so as you can imagine, staff were awesome. They could not do enough. They know an insane amount of stuff about sofas and want to make sure you are getting the correct sofa to meet your needs. Customer service is great. Our delivery drivers did not pas on our care kits but I phoned the shop and they were more than helpful and have told us they will arrive by Monday. Perhaps there needs to be a better way to make sure delivery staff know about this as the customer service rep even told us to remind the drivers to get our kits. I would hope it was obvious on delivery. But that was the only hic-up and at the moment we believe it will arrive. Oh and Own Wilson wasn't in the shop. Gutted. Haha

   almost 5 years ago
3. Chloe Thompson ★★★★★

   Brilliant service, couldn't of asked for better service from this company. Me and my boyfriend brought two sofas from here in April and they said they would be delivered in about 10-12 weeks and they earlier than the expected date which was great. They gave us regular updates and also a four hour time slot the day before. The guys who put it together did it without any troubles. The only trouble we had was that there was 1 power pack missing for the triple power recliner. But I just went to the store explained the situation and it was sorted within 15 minutes and came out with a power pack. Overall, amazing service and sofas are really comfy and great quality. Would recommend to anyone wanting a new sofa.

   almost 5 years ago

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