Slug & Lettuce - Southampton Restaurant in Southampton

Reviews

1. Michael Billingham ★★★★☆

   Very mixed review incoming. Right this place is hard to review so I will be returning again as soon as possible. The place looks great, well designed and you feel comfortable there, it's clean and has clean toilet facilities. The food is good and the prices are great, this also goes for the 2 for 1 cocktails. Me and my partner recently tried the festive cocktails and we did enjoy them. Right the part that was a bit of a let down. Now I don't know any names and this isn't the case for all of the staff there but one bar staff member really didn't want to be there, she wasn't particularly horrible or anything but they looked miserable to be there. Everyone has their off days so I will amend my review in the future. Other staff members were nice enough but still none really looked like they wanted to be there. Still had a great time. I do recommend booking in advance as it gets packed.

   almost 7 months ago
2. SHARON ELLIS ★★★★☆

   Food was better than expected, we all (4) very much enjoyed our lunch and would return but it did take rather a long time, particularly given it was very quiet and lots of empty tables. Odd spinning/flashing lights from a disco ball. Probably more effective when dark than when trying to read a menu in poor lighting. Staff were all friendly and professional. Good value for money.

   almost 8 months ago
3. Tom Buchanan ★☆☆☆☆

   Really poor customer service. Downloaded the (heavily advertised by slug and lettuce) MiXR App and there was a QR code for a free drink. The girl behind the bar scanned it… said it didn’t work and needs the manager. A rather stressed guy turned up (necklace with rings on) holding plates of food that needed to be served, and starts tapping away on the till. He then tells me “the trigger doesn’t work and I can’t override it” I was like ok… and he repeated it and asked if I understood. I said I did not understand (I do not know the ins and outs of the slug and lettuce POS system) and I don’t know what a trigger is. At this point my wife suggested he served the food he was holding and came back, as it was getting cold. He said no because he’s the only one that can sort it. At this point he repeated he can’t do anything about it and I said that I was a bit naughty to heavily advertised this service and then not honour it. Hilariously he then said that the Mixer app is a third party “ and you have to remember it’s nothing to do with slug and lettuce” this is when I took the photo of the Mixer app being advertised on the rear of the till as he was talking. By this time a queue was forming which was making us feel stressed , the girl behind the bar looked stressed also. He disappeared to serve the food and came back and said he would try one more time. It worked instantly, he didn’t acknowledge us, just told the girl “you must have done something wrong” and left - seemingly a bit embarrassed. The tone, actions and customer service was so poor from start to finish. It made us feel incredibly uncomfortable and like we were the problem. If you don’t want customers to use third party apps with promotions, don’t advertise them. And if you are using them, please train the staff how to process it on the till, or at the very least how to be apologetic and friendly.

   almost 11 months ago

1. David Willcox ★★★★☆

   We came in for bottomless brunch at 12 on a Wednesday. Our server was really nice and took his time with us. Service was really great a couple of times we had to wait a little.longer than we would have liked but our server was on hid own most of the time looking after the whole floor while someone else should have been helping but was on her phone every time we saw her. Food was ok, not amazing but it was worth the money considering the bill was £32 each Our server chilly really did do his best for us and tried to make us feel like time didn't matter but it was clear he was rushed off his feet. Tha ks for a great lunch

   almost 11 months ago
2. Sunny ★☆☆☆☆

   The starter was served within 10 minutes but it took over 40 minutes for the main course, the Caesar salad and burger. This is even though there were only 3 tables in the place so it was never busy. It was shocking that it took 40 minutes plus to make the salad(£11.45) and the vegetables were terrible. The salad vegetables were just lettuce and a little spinach that was not fresh. I will never go back. I cannot recommend this place to anyone.

   1 year ago
3. Joanna G ★★★★★

   The drinks are awesome! Honestly one of the best bars in Southampton. The music is great as well as the service :) I would go again! The 2-4-1 deal is perfect for big groups, I would recommend it!!!! Dj Matt is the best 10/10!!

   almost 3 years ago

1. Anna P ★★★★★

   Stunning place to drink cocktails. Most cocktails are 2-for-1, you can’t mix them but they are really good quality. There’s also food options. Overall, amazing choice and my favorite place to go out.

   almost 3 years ago
2. Lee Baker ★★★☆☆

   Tired franchise in need of a revamp. Shabby interior speaks of a thousand student nights. Burger and chips arrived in good time, but with the minimal service - cutlery and sauces had to be requested. If Southampton is busy on a game day or concert night, then you might consider the S&L for a reasonably priced burger and pint.

   almost 4 years ago
3. Lauren Soley ★★★★★

   Absolutely amazing service! All the staff were so friendly and accommodating. Shout out to Matt, Laura, Josh and Connor! Especially for managing to get my friend a singular fried egg, haha. Clean services, yummy food and cocktails!

   almost 4 years ago

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