The Casa Hotel

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Reviews

1. Lauren S ★★★★★

   So I got married here and it was honestly such a beautiful day, I couldn’t have asked for better team to organise my wedding day, so helpful from day one. The only thing was the rooms are rather small but to me it was my little fairytale wedding!

   almost 3 months ago
2. Antony Danby ★★★★★

   It's a bit of a mixed bag, but overall I really liked it. The staff are friendly and courteous. The cooked breakfast is fantastic. The rooms have tons of character, but they are looking a little bit tired, but they are always clean and tidy. I have stayed a few times and liked it

   almost 4 months ago
3. Magnificent Mimi ★★★★★

   Everyone’s very nice here and the restaurant food is amazing. The service is good and they have very kind staff. The bedrooms were good sizes with a smart tv as well has a good hair dryer, desk and a good size long mirror near the door. And the bathroom looks like your on holiday so I love it. Definitely recommend and would come back.

   almost 4 months ago

1. Derek Brent ★★★★★

   We stayed on the Romantic package to celebrate our anniversary, from the reception staff, to restaurant and bar staff, they could not of been so helpful and friendly. Even leaving a card addressed to us to celebrate our anniversary, it's the little touches that matter. One member of the team to mention was Sophia, she went up and beyond and is an asset to the team.

   almost 5 months ago
2. Ricki Kerr-Hunter ★★★☆☆

   We stayed at the hotel, having a few drinks before we went out for the evening and Breakfast the following morning. The room was nice, the bed was comfy and very big, which was great. However, the whole hotel is looking abit tired and is need of some renovations. The breakfast was reasonably good, unusually, the hot food wasn't a buffet, consequently, I didn't eat as much as I would have liked to.

   almost 2 years ago
3. Shelley Rosser ★★★★☆

   We booked our office Christmas party at the Casa hotel, from start to finish we were impressed. Jasmine looked after our booking needs and nothing was too much trouble even with a couple of dietary requirements in our party. The venue was beautifully decorated and had a lovely atmosphere. The food was hot and cooked to perfection, little touches like our menu on our name places was a good idea so everyone knew what they had ordered. We would definitely consider booking again for next year

   almost 3 years ago

1. Steven Turner ★★★★★

   I challenge anyone to find a better stay so close to London for £58 per night. The hotel itself is an old building with tonnes of character. It is easily accessible for the M4 with plenty of parking right outside the entrance. Upon arrival, I was greeted by friendly and professional staff that checked me in speedily and I was in my room minutes after arriving. No incidentals deposit is required and you can pre-purchase a cooked breakfast for £9.95. The room was very clean and fresh with an en suite. The bedding was fresh and great quality, with plenty of pillows. The shower is great, with free mini toiletries to freshen up. The room is very quite and slept without disturbance. Breakfast is served from 7am on weekdays, and is very good quality. With a range of hot drinks available. The staff serving breakfast were equally as polite as the check-in staff. Thank you to Arnia for making breakfast a pleasant experience. I would highly recommend staying here for a short break.

   almost 3 years ago
2. Cain Mackenzie-Yapa ★☆☆☆☆

   Terrible experience and customer service from this hotel, would not recommend Booked our stay around a year in advance as we were going to a wedding nearby. They were aware of the wedding we were going to (we used code during checkout to identity this). We arrived back from the wedding around 11:40pm. They had a wedding reception at the hotel themselves and they put us essentially above where the party was happening, despite members of that wedding party being placed on the opposite side (where you cannot hear this - we were told this by other members of our group). It was very loud and because of this could not get to sleep. When we spoke to the manager, he told us we would have to wait an hour and that we shouldn’t be complaining as we got in late and had been at a wedding ourselves... He told us that he could not move us to a different room. There was no apology, offer of compensation and he was rude the entire interaction. When you’re paying for a room in a hotel, it doesn’t matter what you time you come in or where you’ve been before. You’re not paying to be told you can’t sleep and that’s how it is. In the morning reception staff were unable to help us and there was no offer to take on our feedback and again no offer of compensation. They told us to send an email as that’s all they could do at this time. They then ignored our emails and did not respond at all despite trying to find a resolution. ----- As you can see from their reply, there is no apology for the rude interaction with the manager, no mention of getting in contact for compensation and no mention of them ignoring emails.

   almost 3 years ago
3. Lauren Cee ★★★☆☆

   Loved the location and exterior of the hotel. Disappointed by the lack of a hairdryer (even though i called ahead to ask for one) and 0 soap in the large dispensers (only a 1 bar ). Very noisy until late due to a wedding party being on - bring ear plugs, the hotel didn't have ear plugs. The price was great for location and exterior. Would recommend otherwise!

   almost 3 years ago

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