Britannia Hotel

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Reviews

1. Fabio Holder ★☆☆☆☆

   The Worst Management I Have Ever Experienced The management at this hotel is absolutely disgraceful. Rude, arrogant, and completely out of touch with what hospitality even means. They treat people like they are doing them a favour just by speaking to them. No warmth, no professionalism, just cold, dismissive attitudes and constant defensiveness. They talk down to both guests and staff, creating a toxic atmosphere that is impossible to ignore. You can feel the tension the moment you walk in. No smiles, no greetings, just blank stares and unhelpful responses. When you try to raise a concern, they either argue, ignore you, or make you feel like you are the problem. It is clear that this place is run by people who should never be in charge of anything customer facing. The level of disrespect and lack of accountability is shocking. Their attitude alone is enough to make you want to leave immediately. Avoid at all costs. Until this management is replaced, nothing will change. No amount of renovation or rebranding can fix leadership this bad.

   almost 4 months ago
2. Paul Faulkner ★★★★☆

   Very homely hotel. Rooms need furniture update and new bathroom suites but what is there is clean and nothing looks shabby. For breakfast there is plenty of choice but for me the cooked food on the buffet range was not really that hot. Warm enough to eat. All in all it was fine and I will stay there again.

   almost 4 months ago
3. Endulge Therapy ★☆☆☆☆

   I am utterly disgraced by the service I received at this hotel. I checked in earlier than my original booking [made with a 3rd party site] and was met by the hotel receptionist, who I thought was competent enough at the time to help me with my booking. She made me aware that I had arrived earlier than expected so I presumed it would be an easy fix to add an additional night to my original booking. I was then advised by the same lady to try to add the additional night through my original method of booking however that didn't work so after a quick check for the price of 3 nights, I was then advised by this lady to cancel my original booking and book directly with the hotel. On confirming [what I had presumed] was a better price, I agreed to make the payment and I thought that was that. This morning, I was rudely waken up by the head of room cleaning, and informed that I had to check out. I assured this lady that I was booked to check out the following morning, which she went away to double check. It turns out, my additional night was never booked in. Not only has this situation been extremely distressing, but I have paid more than I would have if I had not followed the receptionist's guidance. It took nearly 2 hours of waiting around to get the issue resolved and being [what I can only describe as] hounded from the staff at the hotel like some criminal - this is not the way to treat paying guests. What I thought would be a nice relaxing stay has been extremely inconvenient and distressing to say the least.

   almost 4 months ago

1. Charlotte Coking ★★★★☆

   The room was standard as expected with a hotel. I had a good night sleep. The water for the shower and the bath was powerful. The breakfast was a yummy buffet. We used the swimming pool facilities including the sauna and the steam room which were brilliant despite not being new. The staff were smiley and welcoming across the facilities which was great. We wanted extra pillows for the room (only 1 per person in the room) and they accommodated quickly. Asked for a room away from any events as per some reviews - they were having a wedding - and this was accommodated to also. We arrived 5 minutes before breakfast (told it opens at 8am on the Sunday) to find the dining room at 80% capacity already with families with children. I think they were on a trip with a coach company (parked outside). It didn't affect the breakfast but we were worried about the use of the swimming pool later - alas, we didn't need to worry. Swimming pool facilities as well as breakfast advertises that it opens at 8 but checkout is at 10 which is a little tight. There is lack of space in the bathroom (only a hook for a hand towel) to put towels and toiletry bags. The room is a little dated for the price we paid.

   almost 6 months ago
2. British Harley2 ★☆☆☆☆

   It's been turned into a government housing for illeg'ls, so not sure Hotel rooms are available anymore as a Hotel.

   almost 3 years ago
3. Linzi Westerman ★★★★★

   Lovely hotel in a countryside setting. Staff and management very attentive. Had an all inclusive package including breakfast and buffet style evening meal and couldn't fault it (the lamb tagine was very tasty). Also dog friendly too! Will definitely book again.

   almost 4 years ago

1. marc guibert ★★★☆☆

   Good enough room for the price range however the 20 min free wifi is a joke.

   almost 4 years ago
2. Jon Mansell ★★★★☆

   Bed was really comfortable, staff were friendly and helpful, the room was clean if a little dated. Breakfast was only average, but we had a laugh when my wife made some coffee in a sugar bowl by accident.

   almost 4 years ago
3. Gab Kingsdom ★☆☆☆☆

   The floor is messy, the breakfast feels like they said "we need to make it as cheap as possible," plus you have to pay for Internet in your room, £7 for 24 hours for 1 device and you cannot stop the timer, the customer service is dreadfull, I asked if we can extend the checkout time by a hour so we don't rush, they responded with "NO you have to pay £10 to increase the time," they try to squeeze every penny out of you, in the elevator there is a dirty carpet on the walls and the floor, there are two sets of buttons, one doesn't work and it's still there. In the pool it's dirty like they never try to clean it.

   more 8 years ago

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