Property is great, but whenever we experience a problem or issue, it always takes months to fix it or at least weeks to even get a response. I'm still waiting on my wardrobe door to be fixed that broke in September. I message them via WhatsApp asking for updates and can see that they have seen the messages but they don't reply back.
At the start they were great, and helped us when nobody else would, but since then getting anything from them has been almost impossible, we rented for almost 3 years never asking for any repairs or maintenance as we took care of it all ourself. When our front door broke it took them over a week to arrange someone to come and fix it. Also when washing machine broke we asked for assistance and got ignored, no matter how many times we called or emailed they refused to respond always saying they will get back to us. After 2 months of struggling we pulled the plug and moved out, just to get rude emails when asking for additional information for our deposit returns. They only care to get you into the apartment after that you can forget about customer care.
I rented a property with Queensgate for about 2 years. Usman made the letting process smooth. We didn't have any issues during our stay and had a pleasant time at the property.
My experience with Queensgate Residential was fantastic. Usman and his lovely colleague were very friendly and helpful. Usman supported us on all stages- from viewing to paperwork, and made his job quickly and on high level quality. I would highly recommend Usman and Queensgate Agency for any tenant, my impression was excellent! I wish all the best the agency and their staff
Renting with Queensgate was a completely different and refreshing experience 6 months ago. Usman from Queensgate was absolutely amazing. He was always responsive, professional, and quick to address any issues that came up. I had a very positive experience with Queensgate and highly recommend them—especially Usman. If you’re looking for a hassle-free rental experience, these guys are the best. Wishing the entire team all the best!
A lot changed in the customer/tenant experience with Queensgate, I lived for more than 3 years, initially I was unhappy due to the poor staffs who handled tenants in 2018 and 2019, a lot changed around 2022. Thanks to the new guys who is keeping the agency in some good shape now.
Extremly unhappy with what happened at the end. They kept my deposit for for professional cleaning even though I have cleansed everything nicely it was almost £100! the guy who intoruced me to the property was clearly wasted. He wasnt proffesional at all..
Positive experience with Queensgate Residential . I have moved in into a new apartment and the whole team was very helpful. Usman was a great to be in touch with in the moving in process. He answered all our questions and made the whole moving in process very smooth and worry free. He also helped us to ensure the property was up to standard before I moving in. He remained in contact later in the days to ensure all was good and helped me to fixed minor issues.Overall, I'm very happy with my experience and would recommend them to others moving to the Reading, Usman is the face of Queensgate Residential agency and I would like to appreciate and reccommend Usman for his excellent service.
Queensgate Residential are extremely poor and perfunctory housing agents, which made for the worst experience I've had since renting. 1. It is recommended that everyone does not do a clean out because no matter how clean you are, they will say it took them a long time to clean it and ask you for a lot of money to clean it up! 2, the most horrible thing is Queensgate Residential's perfunctory attitude, when you approach them about a problem with the room, they will not only ignore you, and if you ask again they will also throw a tantrum at you! Very unprofessional and amateurish, with an indifferent attitude as if I was a prisoner being held by them in jail! 3. After checking out you have to repeatedly ask Queensgate Residential to give you your deposit back, otherwise it won't be refunded at all! 4、This room is the worst room I've ever stayed in, the electric heating didn't work at all, it was so cold that I couldn't sleep and wanted to die every day. 5. To reiterate, Queensgate Residential's indifferent and perfunctory attitude will make you extremely desperate!!!!
Really poor customer service! Did the viewing for a furnished apartment which was advertised as fully furnished but during handover of keys the furniture has been removed. The toilet flush is broken. Trying to call the agent and he doesn’t reply to calls, messages or email and supposed to move in tomorrow and can’t move into an unliveable flat!!! Seems like once the rent payment was done they stopped caring about the tenant. Awful experience, do not recommend!
Queensgate Residential is located at 11-12 Gun St, Reading RG1 2JR, UK
You can contact Queensgate Residential at +44 118 959 0001
You can find directions to Queensgate Residential by following this map link