Green Dragon by Marston's Inns Lodging Business in Brough, Welton

Reviews

1. ixHolly ★★★☆☆

   Hello! First off I thought the room was very spacious and the bed was comfy (which is the most important thing). I think there was a few surrounding things that made us unlikely to return. - I paid for a double room as a single person, and when I added my husband onto the booking, I wasn't made aware of an extra charge. I was a bit stunned to get to check in and have to pay an extra £30 - had this been communicated prior, I would have sought alternative places as it became the most expensive out of the options I had. - The bathtub looked great however when I went to have a bath - the little jacuzzi jets were a state! I didn't need them on but sitting in the bath with half of them having the covers off or slightly wonky made it uncomfortable. - There was an old blood stain on the bottom sheet - we realized too late into the night as past 11pm there's no-one on site. And whilst we were given an emergency number, that didn't feel like an emergency. - The heating system (I think) made a constant clicking sound all night. :( Overall we slept well but I don't think we would return.

   almost 7 months ago
2. Barbara Graham ★★☆☆☆

   We thought we’d give it a try as we had received 40% discount vouchers. After waiting over 45 minutes and chasing our meal it finally arrived cold and unappetising. The fries were replaced but after the first two mouthfuls I realised the rest of my food was lukewarm. I was so hungry after our wait I ate what I could. The flat bread however beat me as it was as if it had come out of the fridge. I mentioned this to a young member of the team who went to have a word with the chef. After which his response was “don’t know what happened but I’m really sorry.” I think the chef may have given him an earful for passing on my comments. I actually felt sorry for him despite being very annoyed and disappointed. After handing in our voucher for the 40% reduction our bill was just under £50.00 for 2 flatbreads and a bottle of wine. Even with the discount it was very poor to say the least. I have complained to Marsdens’s previously regarding the Wheatsheaf in Kirk Ella. It seems to be as theme here as both establishment serve the same rubbish food and couldn’t care less.

   almost 8 months ago
3. Ron Ayer ★★★★☆

   A dog friendly establishment. Food is very good but a bit pricey. But enjoyed it. No car park as such but parking closed by

   almost 8 months ago

1. Amanda Cotterell ★☆☆☆☆

   Dear Manager, I am writing to formally raise a complaint regarding my recent stay at your establishment, which was extremely disappointing and fell well below reasonable expectations. At breakfast, I ordered avocado, specifically requesting it without chilli. Despite this, I was served a pre-prepared spread with a strong chilli taste and still some pieces of chilli present. When I requested a croissant instead, I was told I would need to pay an additional £6.95. Additionally, the bacon served was inedible, tasting as though it had been cooked on a dirty grill with old oil. Breakfast service in general was very poor. On one morning coffee was unavailable because the machine had not been cleaned, and at 8:30 a.m. a staff member told us she had not yet filled the fruit juice. This is simply not acceptable at that time of the morning. Dinner service was also unacceptable. Meals regularly took 1½ to 2 hours to arrive, and on one evening desserts we ordered were never served. The service was chaotic, and staff appeared unsure of their responsibilities. On top of these issues, my room (Room 9) had no hot water from Thursday check-in until Saturday afternoon, despite multiple complaints. Hot running water is a basic and essential facility, and I consider its absence to be a breach of contract. My sleep was also disturbed due to a noisy guest shouting and playing their TV at an unreasonably high volume in the early hours. To his credit, John from housekeeping dealt with this promptly and efficiently. I would like to add that John, Maria, and the lady with red hair were fantastic throughout my stay — helpful, polite, and professional despite the circumstances.

   almost 9 months ago
2. Sally Kilburn ★★★★★

   Excellent - lovely pub, huge room which was tastefully decorated. Staff friendly and attentive. Excellent value for money and allow dogs too. We will definitely be coming back.

   almost 10 months ago
3. Laura Mayes ★★★★☆

   Was really lovely , service was good. However we order the sharing platter and two of the items were not available. Would be good that this was relayed before ordering (substitutes were offered but should think the chef should know what they have in stock prior to service, and we ordered just after 12 so not like end of the day)

   almost 3 years ago

1. David Pierce ★★☆☆☆

   I know Marstons doesn’t really care but: Below-Average at best: the table was filthy, the grooves in the table had not been cleaned in a long, long time. Email me and I’ll send you photos. Horrible. Glasses covered in lipstick, Pepsi glasses had an accumulation on and clearly hadn’t been renovated in a long time. You’re part of a big brewery, I’m sure they can provide new glasses. Chips were cold, as were sweet potato fries. Veggie burger looked lacklustre for the princely sum of £14/15. I told the manager (pleasant guy) all about the above, but let’s be fair Marstons as a company do not care that I live up the road as they’ve got 1400 new houses a couple of miles away being built they can rely on. The waiter was a nice kid, but wearing muddy trainers Isn’t the best look but to be fair, given the state of the Dragon he didn’t look out of place. Outside was littered with rubbish, paint peeling, toilets filthy I could go on but I’ve been admitted to hospital. In a nutshell, as a company you are trying to be something you’re not. There is a market for low quality cheap food at a low price, there is a market for high quality at a high price but poor quality in lacklustre facilities at a high price just doesn’t work. You’re trying to compete with some actually good places to eat locally and failing. I very occasionally use the Dragon because it’s convenient; not because I like it- Isn’t that a shame? Try some of the local restaurants and pubs and then compare the same thing with what is offered by Marstons in the dragon and I dare you to try to tell me that they’re comparable. Thanks for reading.

   almost 3 years ago
2. Leslie Pooley ★☆☆☆☆

   Visited this PUB and was shocked at the prices, now if we had gone to a high end restaurant i would have been happy to pay the prices but not for pup grub. I think because it is in a nice village they think they can charge what they like. We just left without ordering,, even if they say it is good quality food there was nothing on the menu the gave me the impression of that. Just basic stuff that you would find in any pup these days. Will not be going back.

   almost 3 years ago
3. Jayne Partridge ★★★★★

   We only popped in for a drink after walking in the area. Many years since I visited this pub, I was pleasantly surprised loved they had a dog restaurant area very well organised plus the food not only smelt amazing it looked amazing. Will definitely return in the near future.

   almost 3 years ago

1. Jonno Lightfoot ★★★★★

   The atmosphere was warm and pleasant. The pub has a wonderful old feel about it, kept traditional but brought into the modern era without any impact on the character of the pub. We ordered a few sides as we were on a walk in the area and they came out promptly and were very enjoyable. With the lovely experience we had We have planned another walk around the area to finish of at the green dragon for a meal.

   almost 3 years ago

FAQs