I had a lovely visit to the Summer town store yesterday, with my new granddaughter. I was just so sad to hear they are closing on Saturday. With their prices, I do expect to be able to go into a shop to look at the quality. And it's a friendly place for young parents to go.
Arrived at 1 min to 5pm heavily pregnant wanting to buy one thing and had the door locked in my face. Stood outside for another 2 minutes bring ignored while they served one customer at the till. I knocked and they laughed at me. I could have got my one item and they could have scanned it and I would have been gone. Jojo has lost all my future business and my respect.
I love this shop . The baby clothes are so beautiful.
Happy with the service received in-store and online. Beautiful quality clothes for children
I would give 5* always for the beautiful clothes from JoJo Maman, so my 2* was for my experience in the shop today. I absolutely understand the need for safety (I have many NHS workers in my family ~ nurses, doctor, midwife, paramedic to name a few) and key workers (myself, my husband and one of my daughters are teachers) but I felt the staff were ridiculously over the top. They were wearing face shields which was good, but even though they were wearing gloves, the staff would not touch anything that I had touched. I was actually returning something, so I did that first. I got my receipt out, which they wouldn't unfold to see the bar code (I had to do it), and then they asked me to put my return in a tray so they didn't have to touch it. I felt very uncomfortable and cross. What is the point of your staff wearing gloves, and then not serving properly. Like I say, I felt it was totally unnecessary, when so many others in the direct line take far more risks than touching something with a gloved hand. Needless to say, I left not purchasing anything.
I always find something smart here for my nephews
I used to really rate the Oxford store in Summertown but have been stung by a bad experience where the maternity jeans I purchased, which seemed a good fit in store, would just not stay up once I started wearing them properly. I took them to the store for a refund as they are not fit for purpose and there's no way of knowing this until you've actually worn them properly (it's not like I'm going to walk around in the store for 10 minutes to discover this fault). They were entirely unhelpful in store, which is not my usual experience. They said they couldn't help me and gave me the head office contact details. I emailed the head office to complain and they were useless, saying that as the store had deemed them not faulty then they couldn't help me. Seems a shame for them to lose a loyal customer over a £25 pair of jeans which seem to have a design fault. I shan't be shopping here again.
JoJo Maman Bébé is located at 239 Banbury Rd, Summertown, Oxford OX2 7HN, UK
You can contact JoJo Maman Bébé at +44 1865 554639
You can find directions to JoJo Maman Bébé by following this map link