Hitchin Swimming Centre

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Reviews

1. Sarah Jo ★☆☆☆☆

   Called up to check opening times as we live out of area to be told open all day. Drove over 1pm, parked, paid parking to be told open at 4pm. How hard can it be to A. Inform your staff who can accurately inform customers and B. Update festive opening times and sessions on the website.

   1 month ago
2. Andy Sherratt ★★★★☆

   Generally enjoy swiming in this lovely 50m outdoor pool, they provide nice wide lanes and not too cold: heated. Unfortunately noticed there's a kind of yellowy green looking slime developed at the bottom of the deep end. Looks like it needs cleaning?

   almost 3 months ago
3. Marco V ★☆☆☆☆

   While it’s a lovely lido, I'm going to have to give it one star as there is no excuse for shutting the lido at 6pm, which means people will start being harassed to get out at about 5:50pm (this by the way is in no way reflected on their website or Google page, which say they close at 10:00pm). On a Friday afternoon with 30 degrees, this just doesn’t make any sense, sorry. More reasonable working hours, like until 8pm at least in the summer, would make this place more accessible.

   almost 5 months ago

1. Glen Dolby ★★★☆☆

   Lack of transparent customer service. Sunny day, turned up with kids without booking, full, not a problem. Unable to give me a time would be free. Didn't inform me, only another customer that outdoor pool had closed, moved all into indoor pool and were over full. I've not a problem with this and even though it was a Monday evening, why they hadn't taken the weather into consideration to get more staff on. Can fully appreciate the consumer does not understand the business p&l, rota, risk assessments etc but a lot of revenue turned down. I asked if I had booked in advance would that help, told depends on spaces available and to go online, no help. Struggled to find booking online, told to download an app. Downloaded app and booked a session, was strictly told it would be at that time and not before. Left to get drinks with my girls, my son contacted me saying him and his mate (part of my booking and in town) were allowed in 25 mins early. I know there could have been plenty of people leave or classes finished, but was told couldn't go in early and then allowed in early. Staff should be singing off the same hymn sheet. Finally in, pool rules says no jumping in, plenty of people doing so (including mine) without being told to stop. Boys bring a soft football in to play with, had to tell them to be mindful of others, at the end told we couldn't play with it. Not a problem, removed ball. Checked several signs and couldn't see this as a rule. Inconsistent with rules, I don't mind being told not to do something but must be in line with rules. Went back next day, sunny weather, outside pool open later with staff, but only for those wishing to swim lengths. A great improvement from the day before to manage customer service, safety and revenue. Made sense this day to do that, was only told outdoors was for length swimming when got to it though. Good to have been told, but customer service as a whole could be improved like being told at reception, could have been proactive to manager customer expectation earlier on. Will go back as customer service wasn't terrible, just disappointing with lack of consistent, transparent and proactive customer service from staff as a collective team.

   almost 6 months ago
2. Yvonne Hayden ★★★★☆

   Had a great day here. Grandchildren loved it. Cafe was good,quite reasonable prices. We sat over the far side near the old changing rooms,showers and toilets. They really need some refurbishment. Toilets need to be checked through the day. There was no tissue after 1pm and they needed a good clean

   almost 3 years ago
3. Anastasia Boulis ★★★★☆

   Great place, feels like being on holiday on a hot day! Pool is perfect temperature and surrounds very clean with lots of seating space though could do with a few more sun loungers! Get there early on a weekend on a hot day if you want to avoid the queue, by 12:00, queue was nearly at car park!

   almost 3 years ago

1. MaximilianTeodor ★★★★★

   Great outdoor pool with clean changing rooms and café. Has inside pool also. So glad I found this, will be going often!

   almost 3 years ago
2. Glynis Corion ★★★★★

   Had a lovely day with my grandchildren today. Everywhere is clean and tidy and the staff are friendly and professional even during very busy times. Plenty of parking with an overflow car park provided across the road.

   almost 3 years ago
3. Emi Dobrushi ★★★★☆

   Very nice swimming pool, and plenty of space to camp down on the green areas around the pool. On a hot bank holiday weekend it can get a bit crowded and unclean in the changing rooms/toilets and the small cafe ran out of food rather quickly, but overall we had a wonderful day

   more 6 years ago

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