3 results found
Address: 4 Odhams Trading Estate, Watford WD24 7RY, United Kingdom
Phone: +44 1923 478181
Website: group1auto.co.uk
“My husband and I recently bought a BMW X5 from this place and absolutely love it! The car is in great condition and exactly what we were looking for. The customer service was brilliant — friendly, professional, and really helpful throughout the whole process. Everything was explained clearly, and they made the experience smooth from start to finish. Highly recommend to anyone looking for a quality car and great service!”
Address: Bushey, Watford WD25 8JJ, United Kingdom
Phone: +44 7375 370444
Website: highspeccars.com
“Cheap and affordable price for all Airport jobs!!”
Address: 17 Clarendon Road, Watford WD17 1JR, United Kingdom
Phone: +44 1923 616868
Website: hornetcars.co.uk
“Commendation for Ankit Patel – Group 1 BMW Watford I would like to formally commend Ankit Patel at the Group 1 BMW Service Centre in Watford for delivering what can only be described as exceptional, gold-standard customer service, twice in one week. From the moment I arrived, Ankit demonstrated a level of professionalism, empathy, and attentiveness that far exceeded expectations. His greeting was warm and sincere, setting the tone for an experience that felt not transactional, but relational. He took the time to understand my concerns with the vehicle not just the technical issues, but the emotional weight behind them. His ability to listen, interpret, and respond with clarity and care is a rare gift in any industry. What stood out most was his responsiveness and precision. Emails were answered promptly, updates were clear, and every step of the service journey was communicated with transparency. Ankit didn’t just tell me what was being done he walked me through it, ensuring I understood the rationale behind each decision and the timeline for completion. At the end of the process, he personally walked me to my car, showed me the completed work, explained any future remedial considerations, and shook my hand with genuine respect. That final gesture, simple, human, dignified, left a lasting impression. Having previously visited the Group 1 centre in Ruislip, I can confidently say that Watford’s service though tucked away in an industrial estate, is second to none. It’s a hidden gem, and Ankit is one of its brightest stars. He is not only a true ambassador for Group 1 Automotive, but a case study in what customer service should be: responsive, respectful, and rooted in human connection. In a world where service often feels rushed or impersonal, Ankit Patel reminds us that excellence is found in the details and in the dignity with which we treat one another. I hope this commendation reaches the leadership team and contributes to the recognition he so richly deserves. Warm regards, Casa”