Costa Coffee

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Reviews

1. Jane Wilson ★★★★☆

   Whenever I've been here with my young kids the staff have been patient and kind. Whilst the coffee isn't the best the staff always make me feel welcome.

   almost 6 months ago
2. Wonder Why ★★★★★

   I visited Costa Gatley Sunday afternoon — a clean, well-maintained store with a cosy atmosphere and a good selection of food options. However, what stood out during my visit was an interaction at the till that left me quite surprised, and not in a good way. When I ordered a medium hot drink, the young girl serving me actively discouraged the choice. She suggested I go for a smaller size, saying: “There’s not much difference in size — go for the small and save some pennies.” As someone who has run a business for over a decade, I found this quite concerning. In most places, staff are trained to upsell — encouraging customers to consider larger sizes or additional items, which is standard practice in retail and hospitality. Her approach, while possibly well-intentioned, directly goes against basic principles of sales and revenue generation. Encouraging customers to spend less, especially unprompted, may seem kind, but it’s ultimately damaging to the business. In my view, this isn’t just unprofessional — it’s a risk to the long-term health of the store. Costa may want to consider reviewing training procedures to ensure staff understand the balance between customer service and commercial awareness. Thank you

   almost 6 months ago
3. bita babai ★★★★☆

   Costa coffee had a 30% off any food. I had a Cheese and tomato toastie. It was well done how I like it. The staff are welcoming.

   almost 2 years ago

1. Jane ★★★☆☆

   This is a lovely little Costa, however, there seems to be no one really managing and service is slower these days. Food could be better if more choices were available....one eg, soup has been on the menu at Costa all winter but I've rarely seen it here. A few tweaks and this place could be great again.

   almost 2 years ago
2. Peter Moore ★★★☆☆

   Convenient. Took our baby grandaughter and was able to change her. Good access with a ramp entrance and wide doors. Coffee was lovely.

   almost 3 years ago
3. Stuart Dawe-Long ★★★☆☆

   Not bad, coffee was ok but again nothing great. The joy of a small uncontrollable child banging on the door during urination whilst the mother stands staring at the door really was not my best moment. Staff friendly enough.

   almost 3 years ago

1. jonny pryce ★★★★☆

   I'm no fan of the big chains and prefer to support local cafés. My children, however, like Costa so I will go there with them. The service is always friendly and as quick a possible. I think it's slightly expensive for what it is but the kids always like it. A happy child makes for a happy parent. (mostly)

   almost 3 years ago
2. Jason Devereux ★★★★☆

   Nice Costa. Relaxing place and the tables were spaced out so you didn't feel on top of each other. Nice coffee blend used today. Service was friendly and polite. Enjoyed it.

   almost 3 years ago

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